hfs.jhu.edu
HFS: WE DISTRIBUTE KNOWLEDGE
Superior Book Distribution for Scholarly Publishers
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Our Mission
Since 1977 Hopkins Fulfillment Services has provided order processing, collection management, warehousing, and fulfillment for a distinguished and growing list of university presses and nonprofit institutions.
Now known officially as HFS, we remain focused on offering the best possible services to our growing list of clients as well as to bookstores, wholesalers and all our other customers. HFS presently supports the publishing operations of thirteen clients.
Our current clients include Johns Hopkins University Press, Georgetown University Press, University of Washington Press, The University Press of Kentucky, Catholic University of America Press, University of New Orleans Press, Maryland Center for History and Culture, Mount Sinai Health System, University of South Carolina Press, Wesleyan University Press, Modern Language Association, University of Alberta Press, Family Development Press, Central European University Press, and Northeastern University Press.
At Your Service
Exceptional Customer Service
Orders can be processed via toll-free phone calls, by fax, online, or by mail. The latest e-commerce technology facilitates electronic ordering and confirmation. Best of all, our experienced customer service representatives are trained to answer questions and solve problems with courtesy and professionalism.
Fast Order Processing
We use the latest scanning technology to process and confirm electronic orders, track shipments, adjust inventory, and process returns. Situated near major trucking routes, our climate controlled warehouse is staffed by experienced professionals who handle receiving, racked storage, pick-and-pack, drop and bulk shipping, individual cartoning, and returns processing.
Secure Sales Reporting
HFS clients have online access to critical data, 24 hours a day, seven days a week. Our software instantly records orders processed and inventory data as soon as orders are processed. You receive daily and monthly sales updates, as well as access to HFS Reporting Suite, which allows you to generate custom reports on the data that you need when you need it.
Collection Services
We pay you based on monthly net sales--not on sums collected. We handle credit and collections, and we work with your customers to resolve disputes, chargebacks, and unanticipated returns amicably and professionally.
Our Clients
Johns Hopkins University Press
SUSTAINING DIVERSITY AND INDEPENDENCE IN SCHOLARLY PUBLISHING.
University of South Carolina Press
Georgetown University Press
SCHOLARLY BOOKS AND JOURNALS FOR A DIVERSE, WORLDWIDE READERSHIP
Wesleyan
University Press of Kentucky
THE SCHOLARLY PUBLISHER FOR THE COMMONWEALTH OF KENTUCKY
Mount Sinai Health System
Catholic University of America Press
DISSEMINATING SCHOLARSHIP IN THE AREAS OF THEOLOGY, PHILOSOPHY, CHURCH HISTORY, AND MEDIEVAL STUDIES.
University of Washington Press
THE LEADING PUBLISHER OF SCHOLARLY BOOKS AND DISTINGUISHED WORKS OF REGIONAL NONFICTION IN THE PACIFIC NORTHWEST.
Maryland Center for History and Culture
ILLUMINATE THE PAST, LEND PERSPECTIVE TO THE PRESENT, AND INFORM THE FUTURE OF MARYLAND HISTORY
Northeastern
University of New Orleans Press
SEEKING WORK THAT CONTRIBUTES TO THE RICH CULTURAL TRADITION OF NEW ORLEANS AND THE SURROUNDING REGION.
Family Development
Central European University Press
Modern Language Association
University of Alberta Press
AllBooks
Interested in joining HFS?
HFS clients enjoy the convenience, speed, and service once experienced only by large publishers.
For Customers
Ready to Order a Book? That's great! Give us a call or send us an email and we will get back to you as soon as possible!
ORDER ONLINE
Toll Free: 1-800-537-5487
Rest of the World: 410-516-6965
Email:
hfscustserv@jh.edu
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HFS: We Distribute Knowledge
2715 N Charles St
Baltimore, MD 21218
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