Duke IT Status

API Healthcare - Maintenance

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 2024 - 01:00 EDT

Scheduled - OIT has scheduled API Healthcare (Time and Attendance and Scheduling) maintenance. The application will be unavailable during the maintenance window.

Employees will be able to use the badge readers during the maintenance but the remainder of the application will be unavailable. This includes all time and attendance, scheduling, quickbadge, and timecall functionality.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Apr 18, 2024 01:00-07:00 EDT

About This Site

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Accounts and Email Operational

Active Directory Operational

Alumni Email Operational

Directory Services Operational

Email Alias Operational

Grouper Operational

Kerberos Operational

Mail Transport and Routing Operational

NetID Operational

OneLink Operational

Self Service Tools Operational

Service Desk Utilities Operational

Shibboleth Operational

Sponsored Guest Tool Operational

Collaboration and Communication Operational

911 Calls Operational

Call Center Services Operational

Call Recording Operational

CampusVision Operational

Cellular Infrastructure (DAS) Operational

Cvent Operational

Digital Signage Operational

Duke Box Operational

Duke Notify Operational

DukeWiki Operational

Electronic Fax Operational

Emergency Notifications Operational

Emma Operational

Jabber Operational

Jira Operational

Microsoft Teams Operational

Microsoft 365 Operational

OneDrive For Business Operational

Phone Services Operational

Phone, Web, and Video Conferencing Operational

Qualtrics Operational

Scholars@Duke Operational

SharePoint Operational

Sympa Operational

Voice Mail Operational

Zoom Meetings Operational

DukeCard Operational

Endpoint Management Operational

BigFix Operational

Jamf Pro Operational

Microsoft Endpoint Configuration Manager Operational

Information Systems and Automation Under Maintenance

API Healthcare Under Maintenance

DukeHub (PeopleSoft) Operational

Duke@Work Portal Operational

Gift Records (gifts.duke.edu) Operational

Gitlab Operational

Kuali Build Operational

Perceptive Content (ImageNow) Operational

Research Computing Operational

SAP Operational

Tableau Operational

Network Operational

Core Network Operational

Data Center Network Operational

DukeBlue Operational

eduRoam Operational

Network Registration Operational

Public Internet Operational

VPN Operational

Other Operational

Printing and Labs Operational

ePrint Operational

3DprinterOS Operational

Security Operational

Certificate Issuance Operational

1Password Operational

Multi-Factor Authentication Operational

Network Firewall Operational

Phishing Alert Operational

Security Alert Operational

Splunk Operational

Teaching and Learning Tools Operational

Container Manager (CMGR Coursework Containers) Operational

Coursera Operational

Kits Operational

LinkedIn Learning Operational

Panopto Operational

Sakai Operational

Software License Management Operational

Virtual Computing Manager (VCM Coursework VMs) Operational

Warpwire Operational

Virtualization and Storage Operational

Clockworks Operational

Database Hosting and Administration Operational

Data Storage Operational

Load Balancing Operational

Log Analysis Operational

NAS Operational

OpenShift Operational

Rubrik Backup Operational

Virtual Server Hosting Operational

Web and Applications Operational

Duke Today Operational

DukeMobile Operational

Main Duke Website (www.duke.edu) Operational

MyDuke Operational

Sites@Duke Express (WordPress) Operational

Sites@Duke Pro Operational

Wireless and Wired Connectivity Operational

West Campus Buildings Operational

Central Campus Buildings Operational

East Campus Buildings Operational

Remote/Off Campus Buildings Operational

West Campus Residence Halls Operational

Central Campus Residence Halls Operational

East Campus Residence Halls Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Identity Manager - Maintenance Apr 18, 2024 17:30-18:00 EDT

OIT has scheduled maintenance for Identity Manager. Identity Manger (https://identity.oit.duke.edu/) will be briefly unavailable during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Identity Manager visit OIT's web page: https://oit.duke.edu/service/self-service-tools/
Posted on Apr 17, 2024 - 10:45 EDT

SISS PeopleSoft Applications & Imagenow - Maintenance Apr 20, 2024 06:00-14:00 EDT

OIT has scheduled maintenance for SISS PeopleSoft. The applications listed below will be unavailable during the maintenance window:

Dukehub.duke.edu
Perceptive Content (ImageNow)

The Duke Alumni site (alumni.duke.edu) will have degraded student related services during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about PeopleSoft Interaction Hub and Campus Solutions visit OIT's web page: http://sissoffice.duke.edu
Posted on Apr 17, 2024 - 10:41 EDT

Data Center - Maintenance Apr 22, 2024 08:30-16:30 EDT

OIT has scheduled Data Center maintenance. There is no anticipated service impact during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Posted on Mar 20, 2024 - 10:22 EDT

Data Center - Maintenance Apr 23, 2024 08:30-16:30 EDT

Data Center - Maintenance Apr 24, 2024 08:30-16:30 EDT

Phone Services (VoIP) - Maintenance Apr 24, 2024 20:00 - Apr 25, 2024 04:00 EDT

Phone Services (VoIP) has maintenance scheduled. No active calls will be impacted during the maintenance but phones will restart (possibly more than once). Some callers trying to dial at the exact moment of a system restart may receive a busy tone, but should have no problem connecting by redialing. Call Center agents will also be logged out and will need to log back in approximately 3 times during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Phone Services visit OIT's web page: https://oit.duke.edu/what-we-do/services/phone-services
Posted on Apr 03, 2024 - 10:53 EDT

Data Center - Maintenance Apr 25, 2024 08:30-16:30 EDT

Call Center Services - Maintenance Apr 27, 2024 20:00 - Apr 28, 2024 04:00 EDT

OIT has scheduled maintenance for Call Center Services. During the phone restarts no active calls will be impacted. All Finesse Agents will be logged out of Finesse and required to log back in after each restart (5 restarts during the maintenance).

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Call Center Services visit OIT's web page: https://oit.duke.edu/what-we-do/services/call-center-services
Posted on Apr 03, 2024 - 10:51 EDT

ePrint - Maintenance May 19, 2024 07:00-09:00 EDT

OIT has scheduled maintenance for ePrint. There will be interruptions to the ePrint Mobile Print system and Pop-up submissions during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about ePrint visit OIT's web page: https://oit.duke.edu/what-we-do/applications/eprint
Posted on Apr 10, 2024 - 10:16 EDT

Past Incidents

Apr 18, 2024

Phone Services (VoIP) - Maintenance

Completed - The scheduled maintenance has been completed.
Apr 18, 03:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 09:00 EDT

Scheduled - Phone Services (VoIP) has maintenance scheduled. No active calls will be impacted during the maintenance but phones will restart (possibly more than once). Some callers trying to dial at the exact moment of a system restart may receive a busy tone, but should have no problem connecting by redialing.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Phone Services visit OIT's web page: https://oit.duke.edu/what-we-do/services/phone-services
Apr 3, 10:54 EDT

Apr 17, 2024

Spok Mobile Paging - Confirmed Service Issue

Resolved - OIT has monitored the service and can confirm that the issue with Spok Mobile Paging has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Apr 17, 14:13 EDT

Monitoring - OIT will continue to monitor the service but initial indications are that the issue with Spok Mobile Paging has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Apr 17, 13:42 EDT

Identified - DHTS has confirmed a service issue with Spok Mobile paging. Spok mobile pages may be delayed.

DHTS staff are working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Apr 17, 08:15 EDT

Apr 16, 2024

No incidents reported.

Apr 15, 2024

SAP Systems - Maintenance Complete

Resolved - The SAP upgrade to S/4 was completed at 5:00 pm on Sunday, April 14th. All systems are now operational. If you experience any issues in SAP, please open a service now ticket and request that it be assigned to group Financial Services-Admin Sys Mgmt. For more information regarding changes introduced by the upgrade, please visit https://finance.duke.edu/systems/sap/s4-sap-update.
Apr 15, 09:54 EDT

Apr 14, 2024

SAP Systems - Maintenance

Completed - The scheduled maintenance has been completed.
Apr 14, 23:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 20:00 EDT

Scheduled - As part of a long-planned upgrade to SAP, Duke’s enterprise administrative and business platform, the system will be offline from 8 p.m. Thursday, April 11 – Sunday, April 14. During this time, there will be no access to functional systems and data until the new S4 version of SAP goes live by Monday, April 15.
The downtime will include access to the following functional systems:

•SAP R/3
•Duke@Work portal
•Buy@Duke
•SAP BW - Business Warehouse
•SBP – University Budget System

The Administrative Systems team has been working closely with operating units to assess impacts and develop contingency plans. Special arrangements have been made to address unique needs, such as access to recent W-2 forms for tax filing and continuity of supply chain needs during this time.
Individual users should also plan to access information and process iForms and other transactions before or after the planned downtime to avoid issues regarding access from April 12-14.

If you have questions about the downtime or upgrade to SAP S4, please contact the Administrative Systems team at adminsysmgmt@duke.edu.
Apr 10, 10:13 EDT

Apr 13, 2024

ePrint - Confirmed Service Issue

Resolved - OIT has monitored the service and can confirm that the issue with ePrint has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Apr 13, 00:19 EDT

Identified - OIT has confirmed a service issue with ePrint. Print jobs can currently only be released with a users physical Duke ID card. Releasing jobs via mobile phone or smart watch is currently unavailable.

OIT staff are working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

For more information about ePrint visit OIT's web page: https://oit.duke.edu/service/eprint/
Apr 12, 18:05 EDT

Apr 12, 2024

Microsoft Office (Student Option/Graduation Copy & Home Use Copy) - Possible Service Issue

Resolved - OIT has monitored the service and can confirm that the issue with Microsoft Office (Student Option/Graduation Copy & Home Use Copy) has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Apr 12, 14:32 EDT

Update - The vendor has identified the issue and are working to restore service but there is no estimated time to resolution.
Apr 2, 07:16 EDT

Identified - OIT has confirmed a service issue with the Microsoft Office (Student Option/Graduation Copy & Home Use Copy). Due to unannounced changes made by Microsoft to the Student Option (graduation version) and the Faculty/Staff Home Use program for Office and Windows, these products may be temporarily unavailable for direct download from https://dukeoit.onthehub.com/

OIT staff are working with the vendor to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Apr 1, 08:36 EDT

Apr 11, 2024

Apr 10, 2024

Call Center Services and Jabber Chat Rooms - Maintenance

Completed - The scheduled maintenance has been completed.
Apr 10, 23:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 20:30 EDT

Scheduled - OIT has scheduled maintenance for Call Center Services and Jabber Chat Rooms. Some agents could lose connection to Finesse and will be failed over automatically, or have to log back in to finesse if they receive a CTI Failure. Some Jabber Chat Rooms be unavailable for the duration of the maintenance. Users of the Jabber Chat Rooms that are unavailable can utilize Ad hoc Chat Rooms as a workaround for the duration of the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Call Center Services visit OIT's web page: https://oit.duke.edu/what-we-do/services/call-center-services
Mar 13, 10:31 EDT

Call Center Services - Maintenance

Completed - The scheduled maintenance has been completed.
Apr 10, 00:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 20:00 EDT

Scheduled - OIT has scheduled maintenance for Call Center Services. Most agents should fail over automatically, but some may be required to log back into Finesse during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Call Center Services visit OIT's web page: https://oit.duke.edu/what-we-do/services/call-center-services
Mar 20, 10:32 EDT

Apr 9, 2024

Tableau - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Apr 9, 13:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 09:00 EDT

Scheduled - OIT has scheduled maintenance for Tableau. The Tableau application (tableau.oit.duke.edu) will be unavailable during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Tableau visit the following link: https://tableau.duke.edu/
Apr 8, 14:16 EDT

Apr 8, 2024

No incidents reported.

Apr 7, 2024

No incidents reported.

Apr 6, 2024

No incidents reported.

Apr 5, 2024

ATC Network Issues - Possible Service Issue

Resolved - After further investigation it was determined that there is no network outage at ATC.
Apr 5, 10:51 EDT

Investigating - OIT staff are currently investigating reports of service issues with the network at ATC. Users might not be able to login or access Duke services.

We will post additional details as they become available.

If you would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Apr 5, 10:31 EDT

Apr 4, 2024

No incidents reported.