web.archive.org

SEPOCTJAN
15
199619971998
112 captures
15 Oct 1997 - 14 Mar 2021
About this capture
N​ETWORK S​TATUS

Alternate access numbers for some PSI PoPs.
Date: 15 Oct 97 at 15:46 US/Eastern
Severity: ALERT
Subject: LD charges from Chapel Hill/Hillsboro C.O.'s
Sorry if you see this post twice... We are investigating reports of telephone company recordings ("all circuits busy") from users in Chapel Hill who are calling 425-7500. Please call 929-2160 until further notice -- but if you are having problems with X2 and 425-7500 works better, use 425-7500. -SC

Date: 15 Oct 97 at 02:12 US/Eastern
Severity: ALERT
Subject: MSPG:Los Angeles, CA POP Maint 10/16 5-6am pac
Our Long haul vendor will be replacing a defective IMUX unit at our Los Angeles POP. Customers in Southern CA will experience failing authentication and loss of IP connectivity during this maintenence window. -rick

Date: 15 Oct 97 at 02:12 US/Eastern
Severity: ALERT
Subject: MSPG:Los Angeles, CA POP Maint 10/16 5-6am pac
Our Long haul vendor will be replacing a defective IMUX unit at our Los Angeles POP. Customers in Southern CA will experience failing authentication and loss of IP connectivity during this maintenence window. -rick

Date: 15 Oct 97 at 01:46 US/Eastern
Severity: ALERT
Subject: Daytona Beach, FL - 904-258-1544 BUSY or Telco Recordings
Although we did get a new circuit in the hunt group tonight, lessening the impact of the busy signals, another circuit we intended on releasing didn't get turned up as expected. We will be working to have this additional circuit in place this morning.... -rick

Date: 15 Oct 97 at 01:44 US/Eastern
Severity: ALERT
Subject: Chattanooga TN busies/recordings
We did manage to increase capcity here at mid-peak hours to satisfy demand on this pop tonight. However, there is still a circuit that isn't working properly. We'll be working with the telco to resolve this prior to peak tomorrow evening.....thanks for your patience. -rick

Date: 14 Oct 97 at 15:45 US/Eastern
Severity: ALERT
Subject: GRIDNET POPS: Routing and Throughput Issues
Gridnet is currently experiencing routing/throughput problems at the MAE-East network access point. Users on Gridnet POPs may see sluggish response or odd routing to sites on other networks. This should not affect Gridnet POPs' users' access to MindSpring services (mail, news, etc.), which don't pass through MAE-East. -SC

Date: 13 Oct 97 at 18:46 US/Eastern
Severity: NOTICE
Subject: MSPG NYC Slow connections, Drops.. we need INFO!
Just as a reminder to everyone who's having trouble connecting... Be sure you do talk to tech support first. You're moving from Ascend Maxen to USRobotics chassis, and I know for a fact that, if you've had your modem 'tweaked and plucked' to work the best with the Maxen, then they'll probably have trouble when they talk to USR modems. Support can re-tweak them to make them work with our equipment, and that might serve to improve the situation. I've been at that end before, and it's amazing what one little entry in the init string can do. Cheers, Brian

Date: 13 Oct 97 at 15:34 US/Eastern
Severity: NOTICE
Subject: Orlando Disconnections
As some of you have experienced, we're having strange disconnection problems in the Orlando POP. We're still at a loss as to what is causing this, but we are investigating as much as we can. Please, if you experience these problems, fill out one of our poor connections reports at http://nmc.mindspring.com/poorconns/connect.shtml Please include all requested information. Also, we might need a few people to test with in the coming week(s). Please let us know if you'd not mind being one of the people who help us test. Cheers, Brian

Date: 13 Oct 97 at 15:07 US/Eastern
Severity: ALERT
Subject: Anaheim, Beverly Hills and Sacramento CA telco recording
Our telco anticipates re-releasing these numbers to us sometime this afternoon. We will post again when we see actual resolution. We appreciate your patience. These are the kinds of problems we run into with a new PoP. -Amy

Date: 11 Oct 97 at 11:53 US/Eastern
Severity: NOTICE
Subject: Customers transitioned from PSI to GridNet
Customers transitioned from PSI to GridNet should have their DNS set to 207.69.188.185 and 207.69.188.186 NOT anything starting with a 38. The 38 ip addresses you might have been using before will no longer work now that you are no longer using PSI PoPs. -Amy

Date: 10 Oct 97 at 02:43 US/Eastern
Severity: DOWNTIME
Subject: Mindspring POP Maintenance in Charlotte, NC and Knoxville, TN 0200-0600 EDT 16 Oct
The Mindspring POPs in Charlotte, NC and Knoxville,TN will undergo maintenance Thursday morning from 2am-6am EDT. Users dialed in during the window may see their connections drop once, and there's a slight chance we could give busies. We will be upgrading the software in our modems and terminal servers.

Recently Resolved Problems
Date: 15 Oct 97 at 15:27 US/Eastern
Status: resolved
Subject: LD charges from Chapel Hill/Hillsboro C.O.'s
We are investigating reports of telephone company recordings ("all circuits busy") from users in Chapel Hill who are calling 425-7500. Please call 929-2160 until further notice -- but if you are having problems with X2 and 425-7500 works better, use 425-7500. -SC

Date: 15 Oct 97 at 01:43 US/Eastern
Status: resolved
Subject: MSPG: Chatt TN (423) 756-2138 emergency maintanance
We found a hung modem causing rna, and had to knock off three users to fix the problem. We apologize for the inconvenience.

Date: 14 Oct 97 at 20:08 US/Eastern
Status: resolved
Subject: Augusta GA Drops and Slow Throughput
We accidentally dropped power to some equipment in this POP when doing other maintenance. Some users may have been dropped, others may have noticed slow connections or pauses in file transfer. We're making sure this won't happen again. -SC

Date: 14 Oct 97 at 16:37 US/Eastern
Status: resolved
Subject: Part of Orlando, FL rebooted
I had to reboot a piece of our equipment in Orlando, knocking some folks offline. My apologies for having to take such a drastic step. Thanks for your understanding. Cheers, Brian

Date: 14 Oct 97 at 16:31 US/Eastern
Status: resolved
Subject: Fort Myers, FL PoP unreschable
The PSI POP is back up. BUT... We have decided that this would be a wonderful occasion to move our Fort Myers customers to GridNet. Please change your access number to (941) 334-8877 and your DNS to 207.69.188.185 and 207.69.188.186. -SC

Date: 14 Oct 97 at 16:27 US/Eastern
Status: resolved
Subject: Leftovers from Maintenance in Greenville and Norfolk/Va Beach
We found a few leftover problems in Greenville and Norfolk/Va. Beach that caused fast busies and drops -- they're fixed now. Sorry for the inconvenience... -SC

Date: 14 Oct 97 at 16:26 US/Eastern
Status: resolved
Subject: Southern California MindSpring POP Unreachable
This POP is operating normally now. -SC

Date: 14 Oct 97 at 15:49 US/Eastern
Status: resolved
Subject: Birmingham AL Drops/Busy/Recordings
A UPS failed at this POP, taking some of our equipment's power with it. The equipment has been placed on an alternate power source and is back up. Downtime will be scheduled for replacement of the UPS shortly. Sorry for the inconvenience... -SC

Date: 14 Oct 97 at 06:17 US/Eastern
Status: resolved
Subject: Mindspring POP Maintenance in Norfolk, VA and Greenville, SC 0200-0600 EDT 14 Oct
We finished the maintenance succesfully. Thank you for your patience. -idzam

Date: 14 Oct 97 at 00:43 US/Eastern
Status: resolved
Subject: Atlanta GA 404-654-1350 Busies
Looks like most of our users have gone to bed now since our utilization has decreased significantly. Also, we managed to restore our hardware that was giving problem earlier. We thank you for your patience. -idzam

Date: 13 Oct 97 at 16:44 US/Eastern
Status: resolved
Subject: PSI Herndon, VA 703 904 0600 not authenticating
PSI believes they've fixed the problem...I can get in as well. Please let us know if you have any more troubles. Cheers, Brian

Date: 13 Oct 97 at 09:50 US/Eastern
Status: resolved
Subject: Emergency maintenance in BBN's network 10/13 0300-0600
We received the following announcement concerning emergency maintenance by BBN Planet: > On Monday October 13, 1997 between 3:00 AM and 6:00 AM EDT, Field Service > will repair the circuit on one of the T3 links between the Nyc1-br1 & > Washdc1-br2 backbone routers. This work is being done to correct a carrier > error detected by Network Engineering. Customers may experience minor > degraded service as traffic which may cross this area will route to alternate > paths.

Date: 13 Oct 97 at 09:49 US/Eastern
Status: resolved
Subject: UUNet Maintenance Mon 13 Oct 0400
This maintenance was completed.

Date: 13 Oct 97 at 01:37 US/Eastern
Status: resolved
Subject: UUNet network maintenance Oct 13th 0400
We received the following announcement for maintenance in UUNet's network. This maintenance will take place on Monday Oct 13th at 0400. We will be upgrading routers in Raleigh Durham, NC, Los Angeles, CA. This upgrade will result in additional backbone capacity in order to meet expected customer demands. Customers in these cities may experience up to a 30 minute interruption of service as the work is performed.

Date: 13 Oct 97 at 01:35 US/Eastern
Status: resolved
Subject: (postblip followup) Routing instability through UUnet (
Some outgoing routes advertised through UUNet recently experienced instability. (UUnet routers are generally in the alter.net domain, which I think may have been a separate network that UUnet eventually ate. The accuracy of this trivia is not guaranteed.) UUnet found that some of their routers had been drinking heavily and have since corrected the problem.

Date: 12 Oct 97 at 13:09 US/Eastern
Status: resolved
Subject: MSPG Orlando, FL No Protocol problems/troubleshooting...
The offending equipment is back in service and nobody wasted any time getting back online. Thanks for your patience and understanding. Cheers, Brian

Date: 12 Oct 97 at 12:49 US/Eastern
Status: resolved
Subject: MSPG Sylacauga, AL No Carriers/RNAs
This problem is taken care of. Please let us know if you have any more difficulties. Cheers, Brian

Date: 12 Oct 97 at 10:41 US/Eastern
Status: resolved
Subject: Richmond, VA; Opelika, AL upgrades 10/12 0200 - 0600
The problem with Opelika has been found and resolved. Please let us know if you have any troubles with this site. Cheers, Brian

Date: 12 Oct 97 at 10:01 US/Eastern
Status: resolved
Subject: PSI Dayton OH Loss of Connectivity
This problem has been rectified, they believe the POP should be stable now. Please let us know of any further problems. Cheers, Brian

Date: 12 Oct 97 at 06:08 US/Eastern
Status: resolved
Subject: Mindspring Norfolk/Virginia Beach POP busy signals/Ring No answers
Wow, Idzam and I posted an alert on the same exact outage at the same exact time... :-/ Norfolk is back. The telco was performing a major switch upgrade. It's still ongoing but they say it shouldn't affect us again. (OK, I have faith in that, I suppose...) Customers should be able to dial in normally. Thanks for your patience.

Date: 12 Oct 97 at 06:08 US/Eastern
Status: resolved
Subject: Norfolk, Virginia Beach, VA (757)578-3480
Our circuits in Norfolk, Va Beach are being hit and are emitting error alarms. Due to this, customers will have problems connecting to this PoP. Earlier, our circuits were down and were causing busies. We have contacted our circuit provider to fix the situation. We highly appreciate your patience. We will keep you posted. Thank you. -idzam

Date: 11 Oct 97 at 21:31 US/Eastern
Status: resolved
Subject: Atlanta 0600 gave busies/recordings recently
One of our 0600 circuits bounced earlier and left some fallout that briefly gave busy signals. We've found and neutralized the fallout. 0600 users should be able to connect normally now. We apologize for the inconvenience.

Date: 11 Oct 97 at 20:01 US/Eastern
Status: resolved
Subject: PSI Barstow, CA Ring-No-Answers/Dead Air
We have confirmed with PSI that the PoP is accessible again. We thank you for your patience. If you having problem, please contact our support. In the meantime, we will keep an eye on this pop, in case if it goes down, in which we hope won't happen again. -idzam

Date: 11 Oct 97 at 08:11 US/Eastern
Status: resolved
Subject: Nashville TN ISDN Not Authenticating
I apologize for the latency in our updates about this matter. New code was released by USR and put on our ISDN netservers in Nashville and elsewhere several weeks ago. I have heard of no problems affecting ISDN directly related to this new version of code since its deployment. The bugs we were seeing in earlier versions appear to have all been corrected. -Amy

Date: 11 Oct 97 at 08:07 US/Eastern
Status: resolved
Subject: New_York.NY 212-328-4487 Dead air/connection problem.
The particular terminal server in question was not found, and the problem has not persisted. This is probably something we will see in the future until the code is upgraded again. The problems we will see from time to time are possible dropped connections followed by a brief period of busy signals as the terminal server reboots itself of its own accord. As users are moved over to our MSPG NY PoP this will cease to be a concern. Thank you for your patience. -Amy

Date: 11 Oct 97 at 08:04 US/Eastern
Status: resolved
Subject: Raleigh, NC - RTP 919-424-7500 919-425-7500 Thursday 10/9 0600
Maintenance was completed. -Amy

Date: 11 Oct 97 at 08:02 US/Eastern
Status: resolved
Subject: Stockton, Harrisburg, New York and LA, connection problems
This looks to have been a problem with our router. Our Network Engineering group is doing a post mortem on the router problem.

Date: 11 Oct 97 at 08:02 US/Eastern
Status: resolved
Subject: MindSpring-Wide POP Mail Server Maint 9/9/97 4:30-5:30 AM EDT
We completed this maintenance at 5:15. Sorry for the delay in posting. All mail services should be working.

Date: 11 Oct 97 at 08:01 US/Eastern
Status: resolved
Subject: Atlanta maintenance.
We had to reset some of our equipment in our 0600 rotery that caused a few dropped connections. Everything is working normally now.

Date: 11 Oct 97 at 08:01 US/Eastern
Status: resolved
Subject: PSI Router Maintenance 12-2 AM EDT Tonight
PSI will be doing maintenance on several routers in their network between midnight and 2 AM tonight. This maintenance will result in periods of routing instability, and will also result in MindSpring services (mail, news, irc, ftp, www.mindspring.com) being unreachable from PSI POPs for a period of 15 or so minutes sometime between 1:15 and 2 AM. Users of MindSpring and Gridnet POPs may see odd routing to sites on PSINet during the same time frame. -SC

Date: 11 Oct 97 at 08:00 US/Eastern
Status: resolved
Subject: Chicago, IL (312)240-3396 Authentication failures
This was effecting 1b connections only....and is now fixed. --rick

Date: 11 Oct 97 at 08:00 US/Eastern
Status: resolved
Subject: PSINet:Backbone T3 outage
this problem is resolved, let us know if you see any further problems...... -rick

Date: 11 Oct 97 at 07:59 US/Eastern
Status: resolved
Subject: MSPG:NYC, NY 212.616.1038 Latency/Packet Loss (peak hrs)
We have worked with our circuit provider and found a cure for the packet loss on this network. We will be watching this closely for a while, but please let us know if you are seeing any problems.

Date: 11 Oct 97 at 07:59 US/Eastern
Status: resolved
Subject: RTP 919-424-7500 919-425-7500 BUSY and drops.
We had power problems in Raleigh which caused some conections to get dropped. When the power came back, a couple modems did not revive. These modems caused busies for a while but I have removed them from service now. Things look to be back to normal now.. Please report any further anomolies to support.

Date: 11 Oct 97 at 07:55 US/Eastern
Status: resolved
Subject: Raleigh 919-424-7500 425-7500 Busies
This problem was taken completely out of customer view. Please let us know if you see any further troubles here. -Amy

Date: 11 Oct 97 at 06:55 US/Eastern
Status: resolved
Subject: Maintenance 10/11 0000 - 0600
Maintenance was finished this morning. Thank you for your patience. -idzam

Date: 11 Oct 97 at 01:05 US/Eastern
Status: resolved
Subject: Barstow CA power outage
PSI had this PoP power restored. The dispathed technician replaced the broken UPS. We thank you for your patience. -idzam

Date: 10 Oct 97 at 21:56 US/Eastern
Status: resolved
Subject: MindSpring Lexington, KY Busies
Our telco updated us with this trouble report. They found a translation problem which made our lead number being dialed by our customers pointing to the wrong circuit. This was corrected and we thank you for your patience. -idzam

Date: 10 Oct 97 at 19:09 US/Eastern
Status: resolved
Subject: Atlanta troubleshooting causing a few disconnections
Due to some intense troubleshooting here, we've been giving busies here and there in Atlanta, and have knocked people offline in the process of trying to fix those busies. We now believe that we have conquered the busy signals, and will continue to monitor the site throughout the evening. Please let support know if you encounter problems in the Atlanta dialin related to busy signals and failures to connect. Cheers, Brian

Date: 10 Oct 97 at 17:10 US/Eastern
Status: resolved
Subject: Mountain View California unreachable
This POP is back up. Thanks for your patience. Cheers, Brian

Date: 10 Oct 97 at 16:16 US/Eastern
Status: resolved
Subject: Columbia SC: brief period of intermittant busies
I was performing some maintenance here which shoulkd have been completely customer invisible. Another piece of equipment in the chassis I was working with had an unexpected response to my actions. Everything is now functioning properly and I apologize for the busies I caused. -Amy

Date: 10 Oct 97 at 10:08 US/Eastern
Status: resolved
Subject: RTP Emergency Maintenance: 10 Oct at 0830
We haven't seen any problems since this maintenance.. Everything should be back to normal. We apologize for any inconvenience this maintenance may have caused. Cheers, Brian

Date: 10 Oct 97 at 07:20 US/Eastern
Status: resolved
Subject: Mindspring POP Maintenance in Bowling Green and Macon 0200-0600 EDT 10 Oct
Upgrade were successful. Sorry if it inconvenienced anyone.

Date: 10 Oct 97 at 07:17 US/Eastern
Status: resolved
Subject: Authenticatin Failures - MindSpring network
We found a problem with our authentication database and it has been corrected.

Date: 10 Oct 97 at 05:30 US/Eastern
Status: resolved
Subject: NY, South CA, North CA, and Harrisburg authentication failures - can't get anywhere
We found that this router had lost its dynamic routing ability. We have made a configuration change to this router that we believe will prevent this from happening again.

Date: 10 Oct 97 at 05:29 US/Eastern
Status: resolved
Subject: NY, South CA, North CA, and Harrisburg authentication failures - can't get anywhere
We are having a problem with our router that handle traffic from our New York, South California, North California, and Harrisburg. This will be seen as authentication failures if you are calling into the POPs or as an inability to get to any sites if you are already on line. We are investigating the problem and will post more info as we can.

Date: 09 Oct 97 at 11:51 US/Eastern
Status: resolved
Subject: MSPG: Miami Router Maintenance 10/8 4:00 am
upgraded, acting normally.....

Date: 09 Oct 97 at 11:20 US/Eastern
Status: resolved
Subject: Knoxville.TN 423-523-2586 Fast Busy
The telco found a problem in the switch programming. The long and short of it is all of our circuits fell out of our call group. I have verified that all of our circuits are once again part of the 423-523-2586 call group. I apologize for the trouble.

Date: 09 Oct 97 at 11:01 US/Eastern
Status: resolved
Subject: El_Paso.TX 915-545-7300 Drops, retrains and connection failures.
PSI reported that a circuit at this POP was bouncing but has now stabalized. If the circuit bounces, it causes drops an retrains. If these are happening to you, please let us know.

Date: 09 Oct 97 at 11:00 US/Eastern
Status: resolved
Subject: MSPG: Miami, Boca, Ft Lauderdale FL Busies, Dead air
With assistance from the telco, we resolved this problem about 30 mins ago. We'll continue to monitor throughout the day. We appologize for the length of time this took to get fixed. Thank you for your patience. --rick

Date: 09 Oct 97 at 10:59 US/Eastern
Status: resolved
Subject: MSPG: Augusta, GA (706) 723-0061 busies (fixed)
We found a card in alarm here that was giving customers occasional busy signals. The modem card has been reconfigured, and is now accepting calls. These calls are rolling normally now. If you experience further busy signals, please let us know. -Rick

Date: 09 Oct 97 at 10:52 US/Eastern
Status: resolved
Subject: MSPG Greenville.SC 864-235-5481 recordings/busies
We found a pri card whose b channels were in an Out of Service state. Restoring them seems to have solved the ptoblem. We'll continue to monitor.... -rick

Date: 09 Oct 97 at 10:50 US/Eastern
Status: resolved
Subject: MSPG Greenville.SC 864-235-5481 emerg maintenance 10/9 4-6 am
we managed to get this done without dropping any connections.... -rick

Date: 08 Oct 97 at 19:57 US/Eastern
Status: resolved
Subject: Busies/Ring No Answers in Chattanooga POP
We replaced a problematic management card earlier today; this didn't affect users at all. Hopefully we will see no more odd behavior at this POP. -SC

Date: 08 Oct 97 at 19:56 US/Eastern
Status: resolved
Subject: Torrance, CA ISDN authentication problems(310)781-9216 (310)781-9329
PSI found a misoptioned terminal server here that was causing some ISDN calls to fail authentication. The problem has been corrected and the remainder of the POP is also being checked.

Date: 08 Oct 97 at 19:55 US/Eastern
Status: resolved
Subject: UUNET maintenance 7 Oct 0300-0600
This maintenance was completed successfully by UUNET. Customers shouldn't have noticed much more than some slow connectivity. -SC

Date: 08 Oct 97 at 19:54 US/Eastern
Status: resolved
Subject: Mindspring POP Maintenance in Columbus, GA & Columbia, SC 8 Oct 0200-0600 EDT
This maintenance was completed successfully... -SC

Date: 08 Oct 97 at 19:54 US/Eastern
Status: resolved
Subject: Columbus GA 706-243-5555 Busies
We briefly gave busy signals a bit earlier. We have the busy problem under control now, and will watch this throughout the night. -SC

For information and support, contact MindSpring
© 1997 MindSpring Enterprises, Inc.
HelpFilesNewsgroupsTechNotesNetworkAccountManagerSearch