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Contact Information
EarthLink Network
Office Hours:
9 am-6 pm PST, Monday-Friday, and 10 am-6 pm PST, Saturday and Sunday.
Address:
3100 New York Drive
Pasadena, CA 91107
Main Office Telephone:
(818) 296-2400
Investor Information:
Stockholders, financial analysts and brokers seeking information about the company's financial affairs may contact:
Investor Relations Department:
Technical Support
If you are having technical problems contact our Technical Support Department at (800) 395-8410. When contacting Technical Support, please be ready to provide the following information:
- The type of computer you have
- The type and version of operating system you are using (Windows 3.1, Windows 95, Macintosh 7.5.3, etc.)
- The make and model of your modem
- The exact error message you are getting
- The modem initializing string you are using
- The dial-up number you are using to connect to EarthLink
- The version of TotalAccess software you are using to connect to EarthLink, or information about other software you are using to connect.
Email address:
support@earthlink.net
Web Technical Support
Please contact our Web support team if you are having trouble with your commercial Web site.
Email address:
websupport@earthlink.net
Sales Department
Our Sales staff would be happy to answer any questions you have about our services and products.
Telephone:
(800) 395-8425
Email address:
sales@earthlink.net
Subscriber Referrals Department
To find out more about the benefits of referring friends and family to EarthLink Network, send email to:
referrals@earthlink.net
Reporting Net Abuse
To report network abuse or violation of our Acceptable Use Policy(AUP):
abuse@earthlink.net
Reporting Spamming
To report spamming (excessive email), send email to:
spam@earthlink.net
or call the spam hotline at
1-888-ELN-SPAM.
Reporting an Instance of Fraud
To report instances fraud, send email to:
fraud@earthlink.net
Reporting a Security Incident
To report a security incident, send email to:
security@earthlink.net
Corporate Communications
For information about public relations, community relations, investor relations, strategic positioning of EarthLink, corporate affairs and media relations, contact:
Erika Barnes
ebarnes@earthlink.net
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Business Proposals and Requests for Proposals
EarthLink believes in working with partners to deliver our members the best possible Internet experience. Potential partners, please read the three options below:
- If your proposal relates to products or services for our members, please send it with any samples or demos to the following:
Cathy Sripoonpak
Manager, Member Benefits
EarthLink Network, Inc.
3100 New York Drive
Pasadena, CA 91107
Email address:
MemberServices@earthlink.net
- If your proposal involves your company's marketing of our access services to your customer base, please send it to the following:
Email address:
affinity@earthlink.net
- If you are submitting a request for a proposal, or if your proposal involves a long-term strategic relationship or other large-scale issue, please contact the following:
Leland Thoburn
Director of Business Development
(818) 296-2410
Email address:
proposals@earthlink.net
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