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A Cooperative Service Provided by the Public Libraries In Jefferson County, Alabama.
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Frequently Asked Questions
Automatic Renewals
JCLC is unveiling a new feature that makes manually renewing books, CDs, and DVDs a thing of the past. As of August 1, 2018 any non-digital item checked out at a JCLC location will be renewed automatically at the end of its lending period.
You still can renew items manually by using My Account or by calling the library. There are a few exceptions. Items won’t be renewed if:
•Another patron places a reserve on that item
•The item has reached its maximum number of renewals (2 for most items)
•Your account has accrued $5.01 or more in fines
•If the item is not renewable
•Your account activity has been blocked
•The item is an eBook
You will be notified by the courtesy email notice that your item has been automatically renewed. If you do not receive courtesy email notices, you will not be notified. You will be alerted with the standard notice, however, when the item is overdue.
Can't Find It?
Catalog System Backups are scheduled beginning at 10:00 p.m., Monday-Saturday.
Change of Address
To change your street or mailing address, you will need to visit one of our libraries and let a staff member know of your change of address. To add or change your email address, fill out our online form
eCards
Email Notification Problems
Make sure to add jclcwebhelp@jclc.org in your list of Contacts (may be called Address Book or something like that).
Expired Cards (Registration has expired)
Full-Service Library cards expire two years from when issued or renewed. To renew your library card you may go to any public library in Jefferson County. Tell a staff member that you would like to renew your library card. You will need your photo ID. If your current address is not on your photo ID, you will need to show proof of your address. A current utility bill is the best way to show proof of your address. You may renew online or by calling your local library.
Do not throw away your card.
eCards expire after one month.
History of Checked Out Items
The library's system does not keep a history of what people have checked out in the past. It only keeps a record of what is currently checked out and items with problems, such as fines.
You may choose to opt in to My Reading History. It allows you to keep a record of your checkouts. As the card holder, only you have access to your history, you may delete any or all of your checkout records, and you may opt out at any time. Please note that the library routinely erases checkout records for privacy reasons, and by opting in to this feature, you are choosing to retain the information.
Go to View Your Record and opt in to keep a history of you have checked out.
How to Renew Online
Late Charges
Libraries' Hours, Telephone Numbers, and Directions
Libraries Who Have or Do...
scanner, typewriters, faxes, color copiers, wifi printing, etc.
Holds
Reserve Individual Titles
Freezing
Please allow a minimum of 24 hours for a hold placed online to be filled and sent to the designated pickup location. If you need an item with a status of CHECK SHELF immediately, please call the owning library to make arrangements for pickup.
There is a limit of 50 holds per library card record.
My Lists
Paying Fines and Bills Online
PIN
A PIN is required to access your account. It can be between 4 and 8 characters, numbers and/or letters.
Problems with Placing Holds or Viewing your Patron Account
Problems in Catalog
It says "authorization failure error" or the page refreshes to the same page. If this happens in Chrome, try clearing cache and cookies.   
Requesting Items Not Found in the Catalog
Returning Non-Print Materials to Other Libraries
Books may be returned to any public library in Jefferson County. There are different rules for Non-Print Materials.
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