Coronavirus information and guidance
Report a website problem
Please report technical and web-related problems to itservicedesk@st-andrews.ac.uk​. The problems may include:
After you report a problem
  1. Your call will be logged in UniDesk, the service desk system.
  2. The system will automatically send you an acknowledgement when your call has been received.
  3. Some calls can be answered by first line support (IT Service Desk); others will need to be escalated to second line support (digital communications team).
  4. Your call will be prioritised depending on the urgency and impact of the incident (see below).
Priorities
UniDesk generally operates the following priorities for calls:
UrgencyAffects individualsAffects departmentAffects University
NormalLow priority
8 days
Normal priority
5 days
Medium priority
3 days
HigherNormal priority
5 days
Medium priority
3 days
High priority
2 days
HighestMedium priority
3 days
High priority
2 days
Critical priority
1 day
Comments and suggestions
We welcome your comments and suggestions; please send them to itservicedesk@st-andrews.ac.uk​.
Training
Current staff and students may find information on further help and training which is available from digital standards.
Digital standards
Digital standards includes the University's service manual, web training, and information on how to create your own site.
Contact
Email: itservicedesk@st-andrews.ac.uk
Phone: +44 (0)1334 46 3333
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Digital communications team
University of St Andrews
D17 The Bute Building
Queen's Terrace 
St Andrews
KY16 9TS
Email: itservicedesk@st-andrews.ac.uk
Phone: +44 (0)1334 46 4704
 
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