- general website issues
- broken links
- out-of-date content
- T4 Site Manager issues.
After you report a problem
- Your call will be logged in UniDesk, the service desk system.
- The system will automatically send you an acknowledgement when your call has been received.
- Some calls can be answered by first line support (IT Service Desk); others will need to be escalated to second line support (digital communications team).
- Your call will be prioritised depending on the urgency and impact of the incident (see below).
UniDesk generally operates the following priorities for calls:
Comments and suggestions
Current staff and students may find information on further help and training which is available from digital standards
Digital standards includes the University's service manual, web training, and information on how to create your own site.
Digital communications team
University of St Andrews
D17 The Bute Building
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