Accessibility policies
JSTOR is committed to ensuring digital accessibility for persons with disabilities. We apply WCAG and Section 508 standards to improve the user experience for everyone.
The latest JSTOR Voluntary Product Accessibility Template (VPAT) (PDF) demonstrates compliance with both Section 508 and WCAG standards and guidelines. The Web Content Accessibility Guidelines (WCAG) define requirements for designers and developers to improve accessibility for persons with disabilities at three levels of conformance: Level A, Level AA, and Level AAA. The target for JSTOR is WCAG 2.1 Level AA.
Measures to support accessibility
The website is accessible to users with disabilities, including persons using a keyboard and those with visual and cognitive impairments.
Measures have been taken to ensure that you are able to:
We regularly use automated checks and manual audits to evaluate and measure the accessibility of the site.
Please note that we no longer support Internet Explorer 11. Some users may experience accessibility issues when using this browser. You can find a full list of compatible browsers on the JSTOR Support browser compatibility page.
Content formats
Content is available as scanned images and as PDFs. A subset of the content is available in HTML format. JSTOR does not have any form of Digital Rights Management (DRM) on the content on the platform. You have the ability to copy and print content without such controls using the functionality on the JSTOR platform. Details on the scope of rights, use, copying, and printing is available on the JSTOR terms and conditions of use page. To open PDF files, you will need a PDF viewer such as Adobe Acrobat Reader DC (see Adobe’s Accessibility Conformance Report).
You have multiple reading options on the platform. Content can be read online by navigating through page scans, viewing the content in a full screen view window and zooming on any portion of the content. You can also download content in PDF format where your permissions provide the right to do so and view it using any features available in your preferred PDF viewer.
Image accessibility
All meaningful images that are part of the JSTOR interface have a text alternative. JSTOR includes high-resolution images for education and research. Many of the images are intended to create a specific sensory experience in a way that words cannot fully capture. These images are contributed to JSTOR by third parties, and the quality of the text alternatives will vary, depending on the contributing source. All images have informational text alternatives (usually a “title” and “creator” or “author”) which conveys descriptive information about the image. Some images have additional descriptive text (e.g. a “description” metadata field), however, we cannot guarantee that all images have been given descriptive alt text.
PDF accessibility
We have made every effort to ensure that our image-based PDF files are accessible and can be read with screen readers such as JAWS, NVDA, and VoiceOver. These files are tagged at a high level using an automated process. While this method is not exact, it significantly increases the accessibility of files as compared to an untagged version. We are happy to provide files in either PDF or Word (.docx) format upon request.
In the event that the PDF tagging described is not sufficient for your use, we can perform manual tagging for you. We are also happy to reformat PDFs that are unreadable via screen reader. If there are PDFs that don’t work with your screen reader or you have further questions about accessibility, please contact us. Please include citations for any requested articles. Turnaround time for requests will vary but we generally respond in 3 days or less.
Contact us
We have a single point of contact on our platform, which helps us to increase speed and turnaround time with support requests from all our users. Accessibility tickets are prioritized in this system and put to the top of our workflow.
Please contact us if you require PDF tagging, need content in an alternative format, find an accessibility issue with the website, or need general assistance. You can do this via phone, chat, or email (listed below).
Phone: (888) 388-3574
Email: support@jstor.org
Chat: JSTOR Support homepage
Twitter: @JSTORSupport
Hours: Monday-Friday, 8:30 AM-5:00 PM EDT
Last updated May 27, 2021
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