We at Springshare see our mission as twofold: First, as a software company we provide web-based SaaS solutions to help libraries with their communication, outreach and user engagement efforts. Second, we strive to provide you with amazing support to help you accomplish your goals of assisting patrons with their research and information needs through our software. With the coronavirus (COVID-19) outbreak, many institutions are canceling programs, classes, and events, while at the same time putting more emphasis on online teaching and learning (online-only classes and the like). Subsequently, the demand for your online & virtual services, online outreach, and online communication in general will certainly increase, too.
To that end, you have questions about how Springshare will be able to support you during this time. Rest assured we are ready to help and we’ll do what it takes to get you the assistance you need.
The Springshare Team – No Disruption of Service
UC San Diego’s LibGuide on the Coronavirus (COVID-19)
Springshare is a remote-first workplace and we do not anticipate any disruptions in our operations due to the COVID-19 outbreak, as most employees work from their home offices. We also have ample staff resources available, so if some staff members were to contract the virus and are unable to work, other staff members would take over their duties to ensure no interruptions to the Springshare service or our company workflows.
Our cloud-based server infrastructure is located in various data centers around the world, hosted by AWS (Amazon Web Services), and we have no reason to believe that there would be server outages and/or connectivity problems due to COVID-19.
Therefore we believe that Springshare services and the availability of our apps will not be impacted by this outbreak.
Attendance at Upcoming Conferences & Shows
There are several upcoming conferences where Springshare has planned to attend. We currently intend to go to all upcoming conferences, unless they are canceled.
LibAnswers 24/7 Chat Cooperative – We are Prepared for Potential Increases in Chat Traffic
On February 28, the LibAnswers 24/7 Global Chat Cooperative launched! For those of you noticing an increase in your virtual reference traffic due to campus closures, event cancellations, etc…we want to assure you that we are prepared to handle increases in chat traffic due to COVID-19. Our service philosophy, irrespective of COVID-19, is that we monitor incoming chat traffic trends and adjust staffing accordingly. This is to ensure that your patrons will enjoy shorter wait times and receive high-quality chat reference assistance 24/7/365.
Our mission is to help you succeed – by providing great service to your users. To that end, since the Cooperative is staffed not only by Springshare 24/7 Librarians but also by libraries around the world who contribute hours to the Cooperative, we ask that you send any contribution hours changes here. We also request that you honor your contribution schedule during these uncertain times. We will continue to monitor the chat activity across the Global Cooperative and make adjustments, and communicate information, as appropriate.