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Problems donating
Is this site secure?
My preferred payment method is not yet offered by the Wikimedia Foundation.
Why did my credit/debit card donation get rejected?
Why did my PayPal donation get rejected?
I received an error message, but I still see a charge on my statement.
Why won't your donation form accept my information?
Why did I get a warning/error certificate while trying to donate?
Why don't I see my currency or country on the donation form?
How can I update/cancel my recurring donation?
Still having trouble?
Is this site secure?
The Wikimedia Foundation donation website is extremely secure. After clicking a banner or following a donation link, the page you're taken to is on a secured site (https); all information is encrypted and handled following the highest standard of data protection.
My preferred payment method is not yet offered by the Wikimedia Foundation.
We're sorry that we're currently unable to offer your preferred method of payment; in future fundraisers, we hope to have additional options for donation in additional currencies. Please also see our full list of other ways to give.
Why did my credit/debit card donation get rejected?
If your donation attempt was unsuccessful, please check your debit/credit card for the following cases:
Why did my PayPal donation get rejected?
If your PayPal donation was rejected, or your recurring subscription donation was canceled, please contact PayPal customer service for more information. You may also call PayPal directly at 888-221-1161 or 402-935-2050 if you're calling from outside the US. Here are some common reasons why donations fail:
I received an error message, but I still see a charge on my statement.
Why won't your donation form accept my information?
Please ensure that your browser is up to date, that you have JavaScript enabled, and that you are not whitelisting certain domains. Please also check to ensure you have entered information into all fields correctly, such as the spelling of your email address or number of digits in your credit card number. Note that extra spaces in these fields may generate an error.
Why did I get a warning/error certificate while trying to donate?
If you see a warning/error certificate while trying to donate, it is likely due to an outdated version of your browser. Please update your browser to a newer version or use a different browser.
Why don't I see my currency or country on the donation form?
The donation banner you clicked is set-up to geolocate based on the IP address provided by your internet service provider. A small number of donors run into trouble with geolocation via IP and need a banner specific to their home country - this tends to be an issue if you are traveling. If this is the case, please send the fundraising team an email at donate@wikimedia.org​[1]​. Please be sure to include the name of your home country and/or currency so that we can send you the correct donation URL.
How can I update/cancel my recurring donation?
For instructions on canceling or updating recurring payments, please see: Cancel or change recurring giving.
Still having trouble?
The fundraising team at the Wikimedia Foundation is small, so please be sure to read through the common questions above. Please also take the time to review our frequently asked questions, as this may help resolve any problems you are experiencing. If you need help resolving a donation problem, please contact donate@wikimedia.org​[1]​. Please let us know which browser and donation link you are using, and provide a description or, if possible, a screenshot of the error. Please do not include credit card numbers in your email.
1.0 1.1 1.2 1.3 Due to the volume of inquiries we receive, we use Zendesk as a donor response platform. By emailing donate@wikimedia.org, you understand that your information will be processed by the Zendesk Group in accordance with Zendesk’s terms. Users from the following countries should consult Section A of Zendesk’s privacy policy for more information about Zendesk’s country-specific practices: Australia, Brazil, Canada, Japan, New Zealand, and Singapore.
The Wikimedia Foundation is the nonprofit organization that supports Wikipedia, the other Wikimedia free knowledge projects, and our mission of free knowledge for every single person.