Emerald Customer Support
Support for students and researchers using off-campus access
Modified on: Wed, 13 Oct, 2021 at 11:17 AM
Even if your university is closed, you can continue to access Emerald Insight by using your institution's remote login details. As a first option, we recommend starting your research via your institutional library website where you will be passed through to Emerald Insight using whatever authentication method the library has chosen for use. Otherwise, to log in using Shibboleth or OpenAthens, please go to our login page and use the 'Access through your institution' search bar to locate your institution:
Once you have located your institution, you will be invited to login through the university's login page itself.
Problems accessing remotely?
My institution doesn't appear in the search barIf you have followed the above process and have not been able to locate your institution this might indicate that we have not been advised to activate Shibboleth on behalf of your institution. Please ask your library to contact Emerald Customer Support for assistance.
My student log in doesn't work
If your login details don't work, we would advise you to contact your University/institution librarian who should be able to test your login details. Your librarian will also be able to tell you which journals/books you can access as a member of the University/institution.
Not able to access using Shibboleth/OpenAthens?
Speak to your Student Liaison/Support Services Librarian – they will have options for remote access and they will be able to assist you with working remotely.
I am logged in via my institution but my access is restricted
If access options are still being offered and you are seeing an access restricted sign, Your institution doesn't have a subscription to the content you are trying to view. To avoid disappointment, we recommend confining your search to "Only content I have access to":
This will ensure that you have authorisation to view the full-text journal article, case study or book chapter in the returned results.
If you have any further questions, please email Customer Support (firstname.lastname@example.org).
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