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Wikipedia:Unblock Ticket Request System
For the Volunteer Response Team, see WP:OTRS.
This is an information page.
It is not one of Wikipedia's policies or guidelines, but rather intends to describe some aspect(s) of Wikipedia's norms, customs, technicalities, or practices. It may reflect varying levels of consensus and vetting.
In most cases, you can use the {{unblock}} template on your talk page to request an unblock. If you have had talk page access removed or find the template to be complicated, you can use the link below to request an unblock via the Unblock Ticket Request System (UTRS). Please be sure to read the guide to appealing blocks before submitting a request. In some circumstances, you may be asked to request the creation of an account. Please see the username policy for guidance on acceptable usernames.
Instructions
Fill out all fields on the page linked below.
If you are seeking an IP Block exemption for the use of a proxy or VPN, please follow the instructions at WP:IPECPROXY instead.
Submit an unblock request
Access requirements
UTRS access is limited to users who have undergone a community vetting process for higher tool access such as sysops, bureaucrats, and stewards in addition to Wikimedia Foundation Community Advocacy staff. Access is granted automatically through OAuth cross-login.
Reviewing an appeal
Administrators reviewing an appeal should take the time to consider all elements of the appeal. The UTRS interface will gather some information about the block affecting the user but it may also require the reviewing administrator to check on Wikipedia for more information. Administrators may use the interface to assist in reviewing the appeal, but ultimately each review is an individual administrator responsibility. Generally each appeal should follow this process:
  1. Direct appeals containing threats, libel, and abusive language to Tool Admins for UTRS ban
  2. Determine whether this appeal contains all needed information. If the block is an autoblock, the reviewing administrator may need to send an email to the appellant to ask for their IP address.
  3. If the block is a checkuser block, send it to review by checkusers
  4. If the block is an open proxy block, send it to review by WP:OPP
  5. If the block is an Arbcom block, direct the user to Arbcom list
  6. If the block is for anonymous only IPs, direct the user to WP:ACC
  7. Determine the block on its merits to accept or decline using Wikipedia:Blocking policy#Unblocking
  8. If the unblock has been repeatedly declined and resubmitted, consider directing the ticket to Tool Admins for temporary UTRS ban
Tool Administrators
For Wikipedia Administrators only, if you need assistance with the tool, such as banning a user or assistance with an appeal, please contact:
Further information
Last edited on 3 April 2021, at 14:00
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