was a community-driven question-and-answer (Q&A) website
or knowledge market
owned by Yahoo!
where users would ask questions and answer those submitted by others, and upvote them to increase their visibility. Questions are organised into categories with multiple sub-categories under each to cover every topic users may ask questions on, such as beauty, business, finance, cars, electronics, entertainment, games, gardening, science, news, politics, parenting, pregnancy, and travel. The number of poorly formed questions and inaccurate answers made the site a target of ridicule.
On April 5, 2021, Yahoo!
announced that Yahoo! Answers would be shutting down on May 4, 2021.
On April 20, 2021, the website switched to read-only and users were no longer able to ask or answer questions.
The site ceased operations in most languages on May 4, 2021; though the Japanese version remains online.
The website Yahoo!
was officially incorporated on March 2, 1995, and was created by Jerry Yang
and David Filo
. The website began as a search directory for various websites, and soon grew into an established Internet resource that featured the "Yahoo! Answers" platform.
Yahoo! Answers was launched in mid 2005 for internal alpha
testing by Director of Engineering Ofer Shaked.
version Yahoo! Answers was launched to the general public on December 8, 2005
and was available until May 14, 2006. Yahoo! Answers was finally made available for general availability on May 15, 2006.
Yahoo! Answers was created to replace Ask Yahoo!
, Yahoo!'s former Q&A platform which was discontinued in March 2006.
The site gave members the chance to earn points as a way to encourage participation and is based on Naver'sKnowledge iN
Yahoo! Answers was available in 12 languages, with several Asian language versions operating a different platform which allows for non-Latin characters. An Arabic language Q&A platform called Seen Jeem
was available through the Yahoo! subsidiary Maktoob
until 2010, and the Chinese language version Yahoo! Knowledge
was available until 2021.
The platform is known as Yahoo! Chiebukuro
(Yahoo!知恵袋) in Japan.
On April 5, 2021, an announcement was made that Yahoo! Answers would be shutting down on May 4, 2021,
with questions and answers no longer being postable after April 20, 2021, and questions and answers stored on the site being deleted after June 30, 2021. As of May 4th, 2021, the site has ceased operations and Redirects you to a Yahoo Help page[a]
Yahoo gave reduced usage of the site as the reason for shutting down, saying "it has become less popular over the years."
The archivist group Archive Team
and others worked to archive the site to preserve in the Internet Archive
The group were able to archive 4.75 TB of data during the "read only" period, but not the full site.
The same day the site shut down, the wider Yahoo brand was sold to Apollo Global Management
The closure did not affect the Yahoo! Japan
version of the site, Yahoo! Chiebukuro (Yahoo!知恵袋)
which remains online.
Yahoo! Answers allowed any questions that did not violate Yahoo! Answers community guidelines.
To encourage good answers, helpful participants were occasionally featured on the Yahoo! Answers Blog. Though the service itself was free, the contents of the answers were owned by the respective users; Yahoo! maintains a non-exclusive and royalty-free worldwide right to publish the information.
Chat was explicitly forbidden in the Community Guidelines, although categories like Politics and Religion & Spirituality were mostly opinion.
Users could also choose to reveal their Yahoo! Messenger
ID on their Answers profile page.
Misuse of Yahoo! Answers was handled by a user moderation system, where users reported posts that were in breach of guidelines or the Terms of Service.[dubious – discuss]
Posts were removed if they received a sufficient weight of trusted reports (reports from users that had a reliable reporting history). Deletion could be appealed: an unsuccessful appeal received a 10-point penalty; a successful one reinstated the post and reduced the 'trust rating' (reporting power) of the reporter(s). If a user received a large number of violations in a relatively short amount of time or a very serious violation, it could cause the abuser's account to be suspended. In extreme (but rare) cases (for a Terms of Service violation), the abuser's entire Yahoo! ID could be suddenly deactivated without warning.
To open an account, a user needed a Yahoo! ID but could use any name as identification on Yahoo! Answers. A user could be represented by a picture from various internet avatar sites or a user-made graphic uploaded to replace their default Yahoo graphic. Yahoo! Avatars was discontinued in 2012. When answering a question, a user could search Yahoo! or Wikipedia, or any source the user wished, as long as they mentioned their source.
Questions were initially open to answers for four days. However, the asker could choose to pick a best answer for the question after a minimum of one hour. However, comments and answers could still be posted after this time.
To ask a question, one had to have a Yahoo! account with a positive score balance of five points or more.
The points system was weighted to encourage users to answer questions and to limit spam
questions. There were also levels (with point thresholds), which gave more site access.
Points and levels had no real world value, could not be traded, and served only to indicate how active a user had been on the site. A notable downside to the points/level system is that it encouraged people to answer questions even when they did not have a suitable answer to give to gain points. Users also received ten points for contributing the "Best Answer" which was selected by the question's asker. The voting function, which allowed users to vote for the answer they considered best, was discontinued in April 2014.
In addition to points awarded for activity,
Yahoo! Answers staff could also have awarded extra points if they were impressed with a user's contributions.
The Yahoo! Answers community manager has said "power users" who defend the company should be thanked and rewarded.
Note: All limitations are per day.
Users begin on level 1 and receive 100 free points. Prior to this, they began on level 0, could answer only one question, and then were promoted to level 1.
Before April 20, 2012, users levels 5 and above could give an unlimited number of questions, answers, and comments. Yahoo! Answers established an upper limit to curb spam and unproductive answers.
Before April 2014 users were also able to vote for a best answer if the asker did not choose one, but this was discontinued.
The point system ostensibly encourages users to answer as many questions as they possibly can, up to their daily limit. Once a user achieves and maintains a certain minimum number of such contributions (See Note*, further ...), they may receive an orange "badge" under the name of their avatar, naming the user a Top Contributor (TC). Users can lose this badge if they do not maintain their level of participation.
Once a user becomes a "Top Contributor" in any category, the badge appears in all answers, questions, and comments by the user, regardless of category. A user can be a Top Contributor in a maximum of three categories.
The list of Top contributors is updated every Monday.
Although Yahoo! Answers staff has kept secret the conditions of becoming a TC, many theories exist among users, for example:
- Maintaining a weekly (mystery) "quota" of answers in the category.
- User wanting to become a TC must have more than or equal to 12% Best answers.
- User should be at least on level 2, although there have been claims that first-level users with TC Badge have been seen.
- User should concentrate on only one particular category to become a Top Contributor for that category.
Out of these, none have an official status. This feature began March 8, 2007.
Badge is seen under the name staff members of Yahoo! Answers.
This type of badge is found on the name of celebrities (like mentioned above) and government departments like the health department.
These badges are found under the name of the companies or organizations who share their personal knowledge and experience with the members of Yahoo! Answers.
A number of studies have looked at the structure of the community and the interaction between askers and responders. Studies of user typology on the site have revealed that some users ("specialists") answer from personal knowledge while others (synthesists") use external sources to construct answers – synthesists tending to accumulate more reward points.
Adamic et al.
looked at the ego networks
of users and showed that it is possible to distinguish "answer people" from "discussion people" with the former found in specialist categories for factual information, such as mathematics and the latter more common in general interest categories, such as marriage and wrestling. They also show that answer length is a good predictor of "best answer" choice. Kim and Oh looked at the comments given by users on choosing best answers and showed that content completeness, solution feasibility and personal agreement/confirmation were the most significant criteria.
Quality of answers
Researchers found that questions seeking factual information received few answers and that the knowledge on Yahoo! Answers was generally broad but quite superficial. 
"Internet language" including incorrect spelling and improper grammar also contributes to Yahoo! Answers' reputation of being a source of entertainment rather than a fact-based question and answer platform,
and for the reliability, validity, and relevance of its answers. A 2008 study found that Yahoo! Answers is "not optimal" for questions requiring factual answers and that the quality decreases as the number of users increases.
One journalist observed that the structure of Yahoo! Answers, particularly the persistence of inaccuracies, the inability to correct those inaccuracies, and a point structure that rewards participation more than accuracy, all indicate that the site is oriented towards encouraging use of the site and not towards offering accurate answers to questions.
The number of poorly formed questions and inaccurate answers has made the site a target of ridicule.
Likewise, posts on many Internet forums and Yahoo! Answers itself indicate that Yahoo! Answers attracts a large number of trolls
The site did not have a system that filters the correct answers from the incorrect answers.
At one time, the community could vote for the best answer among the posted answers; but that option was disabled in March 2014.
For most of the life of Yahoo! Answers, once the "best answer" was chosen, there was no way to add more answers nor to improve or challenge the best answer chosen by the question asker; there is a display of thumbs down
or thumbs up for each answer, but viewers cannot vote. In April 2014, this was changed to allow for additional answers after a best answer is chosen, but the best answer can never be changed. Also, while "best answers" can be briefly commented upon, the comment is not visible by default and is hence hardly read.
Even the user who posts the question isn't notified, before or after the best answer is picked, about a comment on the question or on the best answer. If the best answer chosen is wrong or contains problematic information, the only chance to give a better (or correct) answer will be the next time the same question is asked.
Promotions and events
The Yahoo! Answers green smiley
The official Yahoo! Answers mascot is a cartoon hamster called Yamster. Yamster is a combination, or portmanteau
, of the words "Yahoo" and "hamster". The mascot is also used as an avatar for Yahoo! Answers staff.
During beta testing of Yahoo! Answers in 2005, the Director of Product Management would use a Gemmy Kung Fu Hamster to summon employees to meetings. The toy was a battery-operated, dancing, musical plush hamster clothed in a karate uniform. A Yahoo! Answers employee selected a photo of the toy as the staff avatar.
A user then questioned the potential trademark/copyright infringement of using such an avatar. At that time, the photo was replaced with the Yahoo! Answers green smiley face. At the beginning of 2006, the green smiley face was replaced by the cartoon Yamster clad in a karate uniform.
As of November 2009, the history of Yamster, complete with photos of the toy, was available on the Yahoo! Answers Team Vietnam blog.
Several celebrities and notables have appeared on Yahoo! Answers to ask questions. These users have an "official" badge below their avatar and on their profile page. During the 2008 U.S. presidential campaign
, Hillary Clinton
, John McCain
, Barack Obama
, and Mitt Romney
posted questions on Yahoo! Answers, in addition to YouTube.
In an awareness campaign, "UNICEF Up Close 2007", nine UNICEF
ambassadors asked questions.
The launch of Answers on Yahoo! India included a question from A. P. J. Abdul Kalam
, the President of India at that time.
Other guests have included international leaders (Queen Rania of Jordan
candidate for United Nations Secretary-GeneralShashi Tharoor
), Nobel Peace Prize
laureates (Al Gore
, Muhammad Yunus
) and other international activists (Bono
, Jean-Michel Cousteau
), intellectuals (Stephen Hawking
,Marilyn vos Savant
), and numerous other celebrities.
Yahoo! used comScore statistics in December 2006 to proclaim Yahoo! Answers "the leading Q&A site on the web".
Yahoo! Answers is ranked as the second most popular Q&A site on the web by comScore.
The slogan "The world's leading Q&A site" has since been adopted by Answers.com.
In 2009, Yahoo! Answers staff claimed 200 million users worldwide
and 15 million users visiting daily.
Google Trends has reported around four million unique visitors (Global) daily.
In January 2010, the web analytics website Quantcast
reported 24 million active users (US) per month; in November 2015, that had fallen by 77% to 5.6 million.
Quantcast traffic statistics for Yahoo! Answers, January 2010:
- 24,201,619 people per month (US)
- 62,171,200 visits per month (US)
For January 1–30, 2015:
11,273,839 people per month (US)
For October 31 – November 29, 2015:
5,555,080 people per month (US)
For December 1 – December 30, 2015:
4,546,016 people per month (US)
Google Ad Planner traffic statistics for Yahoo! Answers, December 2009:
- 26,000,000 unique visitors (users) (US)
- 110,000,000 total visits (US)
- 33,090,163 unique visitors (US)
- 64,928,634 visits (US)
Yahoo! Answers represents between 1.03%
of Yahoo! traffic.
In popular media
The comedy/advice podcast My Brother, My Brother and Me
featured a reoccurring segment in which co-host Griffin McElroy
selected and read a particularly humorous or outrageous question from Yahoo! Answers. The hosts would then discuss and attempt to answer the question, to comedic effect.
The Internet troll Ken M
is a regular user on Yahoo! Answers, posting comments that confound and annoy other users. There are several communities on social media sites such as Reddit
dedicated to observing his antics, especially on Yahoo! Answers.
Ken was named as one of Time'
s most influential people online in 2016.
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Last edited on 6 May 2021, at 08:56
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