Customer Service Portal

Fortune.com Digital Paywall Subscribers

(Monthly/One Year/One Year with Magazine)

Digital Fortune.com subscribers can manage their subscription 24 hours a day by signing in at www.Fortune.com and visiting the “My Account” tab located on the top right.

Through the “My Account” page, Fortune.com Digital subscribers can manage their profile, contact customer support, upgrade their subscription, update or add new payment methods, adjust renewal settings, view receipts and account history.

Alternatively, subscribers may contact us directly by emailing support@fortune.com.

If you are a print-only subscriber, you can manage your print-only subscription here (https://fortune.com/printonlysubscription) by entering your account number and zip code. Alternatively, print-only subscribers can send an email to our dedicated print team at ForCustServ@CDSFullfillment.com.

Magazine-only Subscribers

*U.S. & Canada only subscribers, manage your subscription online, send us an email at ForCustServ@CDSFulfillment.com, or call us at:

1-800-621-8000 (Mon. – Fri. 7AM-9:30PM CST and Sat. 8AM-6PM CST).

*International subscribers, please visit the site below for your region:

Asia Pacific

New Subscribers:  https://subscribenow.com.au/fortune/asia/offers

Existing Subscribers:  https://www.subscribenow.com.au/fortune/asia/Solo

Email: fortune@subscribenow.com.au

Europe, Middle East, and Africa

New Subscribers: https://www.subscription.co.uk/fortune/europe/offers

Existing Subscribers:  https://www.subscription.co.uk/fortune/europe/Solo

Email:  fortune@subscription.co.uk

Frequently Asked Questions


Can’t find the answers in our FAQ? Email us at support@fortune.com and we’ll be happy to answer any questions you have.

Digital Subscriptions

Access on Fortune.com

Newsletters from Fortune

Print Magazine Subscriptions

Print Magazine Delivery

Other Topics

Digital Subscriptions

What are Fortune digital subscriptions?

Our digital subscription offerings are detailed at https://fortune.com/subscribe.

What forms of payment are accepted to purchase a subscription on Fortune.com?

Digital subscribers in the US and Canada may pay with credit card, debit card, including Visa, Mastercard, American Express, Discover and UnionPay. Fortune also accepts payment via PayPal and Apple Pay.

For subscribers located outside the U.S. and Canada, we accept payment in US Dollars, via any of the methods above, for any subscription tier.

Your payment method will be charged automatically on a recurring basis and your subscription will be renewed automatically. You will be charged in advance of each billing cycle unless you turn off auto renewal or cancel.

Please view Fortune’s Terms here.

How do I add my payment information on file?

Digital subscribers can update their payment information online. Please make sure you are signed in to Fortune.com and go to the My Account page (found at the top right of site). Navigate to the “Payment” tab and click “Add Card” on the right side of the screen to add your preferred payment method.

If you subscribed via the App Store, you must visit that site to update your payment information.

What is the cancellation policy?

Digital Monthly subscribers can terminate their subscription by signing in to Fortune.com and navigating to the My Account page and turning “OFF” auto-renew in the Subscriptions tab. You will have access to the end of that paid period and will not be charged for future terms. 

If you are an Annual Subscriber, you may cancel anytime. Please note there will be no refund, however you will maintain access through your current subscription period. To cancel, you can send our team a direct message using the “Customer Support” tab located on the My Account page. (My Account -> “Customer Support” Tab -> “Get Help!” Button) In your message, please, include “why” you wish to cancel so that we can process your request promptly. 

What is the refund policy?

The cancellation of a Monthly subscription will become effective at the end of your current billing period and we will stop charging your account. Your subscriber benefits will continue for the remainder of the current billing period. 

When an Annual subscription is cancelled there will be no refund; however, you will maintain access through your current subscription period. 

Access on Fortune.com

Logging into Fortune.com (with or without a Password)

  • Upon first Registering or Subscribing to Fortune.com, you will automatically be logged into the website.
    • Take a moment & setup a Password by clicking the “My Account” tab in the upper right-hand corner of the webpage. Navigate to the “Profile” tab to set a Password, change a Password or add any additional profile information.
  • Login with a Password:
    • Click the “Sign In” tab to sign into Fortune.com. You will first be prompted to add your email address. After clicking “Next,” you will then be prompted to add your password. Click the “Sign In” button to complete your login.
  • Login without a Password:
    • Click the “Sign In” tab each time you want to sign into Fortune.com. You will first be prompted to add your email address. After clicking “Next,” you will be notified that “A sign-in link has been sent to (your email). Please click that link to access your account.”
    • Check your email’s inbox (Also explore other folders like “Spam” if necessary). You will receive an email entitled “Login link to Fortune.com”.
    • Open the email and you find a hyperlink entitled “click here” as well as a full URL address below it. Clicking either will route you back to Fortune.com and log you in automatically. You will receive a confirmation prompt that states “Welcome back! You can set or change your password in the settings of “My Account”.”
      • You will now be logged into Fortune.com and may setup a password.
    • If you choose not to setup your password, this will be the process you must follow each time you want to log back into Fortune.com.

How do I access content on Fortune.com?

If you are prompted on our website with a message that notes a Fortune.com subscription is required, please click the sign in link in the message. You can also log on by clicking “Sign In” at the top right of the Fortune.com site.

What should I do if I’m resetting my password but not getting the password reset email?

Check your spam and junk folders for an email from fortune@msg.fortune.com. If you still do not see the email, please email support@fortune.com. Be sure that you are signed out of Fortune.com before you click on the link to reset your password.

I just purchased a subscription on Fortune.com but I still can’t get full site access. What’s happening?

If you are unable to get full site access, first try signing out and signing back in (see SIGN IN at the upper right corner of the Fortune.com homepage). Furthermore, if necessary, we also suggest deleting your browser’s cookies, restarting your browser, and then try signing back in. Further issues can addressed with our Customer Support team via the tab in your My Account or emailing us directly at support@fortune.com.

I subscribed and received my confirmation email. How do I access all of my subscription features?

Thank you for subscribing. Please visit Fortune.com and Sign In with your email address. You can also find the login link by clicking “Sign In” at the top right of the Fortune.com site page.

I am a digital subscriber in the E.U., and I am having trouble viewing the site, please help?

Due to E.U. Privacy Laws, even if you are a digital subscriber, you will have trouble viewing the site if your browser cookies are disabled. Please ensure your cookies are enabled on your browser/device to ensure an optimal experience on Fortune.com.

Newsletters from Fortune

Can I subscribe to a newsletter from Fortune?

Fortune offers a range of newsletters, including daily and weekly editions.  Fortune newsletters offer a sophisticated point-of-view of the most pressing issues of the moment, and a carefully curated collection of must-read articles from across the web.

To view and sign up for any of the free newsletter options Fortune has to offer, please sign up at https://mynewsletters.fortune.com/subscribe

How do I manage or edit my newsletters?

You may change your newsletter subscriptions at any time. Click the link at the bottom of any newsletter to get to your account page.  Under Newsletters, find the full list of newsletter options. The checkboxes indicate which newsletters you are currently subscribed to. Then click “Manage” to subscribe or unsubscribe from a newsletter.

What do newsletters cost?

Most newsletters from Fortune are free to read in your email inbox.  However, if you want to read them on Fortune.com that will require a subscription to one of our paywall Fortune.com tiers. You may subscribe to as many as you would like to receive.  There is one newsletter currently, Fortune Analytics, that is only available to subscribers of Fortune.com’s paywall.

How do I change my Email Address for newsletters?

You can edit the email address where you receive newsletters by emailing support@fortune.com.

I signed up for a newsletter, but it hasn’t arrived.

Sometimes email providers inexplicably decide newsletters are spam. Please check your spam folder for the newsletters you have been missing. If you are using Google’s Gmail, check your Promotions tab as well. Not all Gmail users will have a Promotions tab, but often emails from companies end up here.

How do I re-subscribe to newsletters if I accidentally unsubscribed?

Open up the last newsletter you successfully received to find the instructions at the bottom of each newsletter to update email preferences. You’ll be able to add yourself back to newsletters here.

Please note: selecting “Unsubscribe” at the bottom of any email from Fortune will remove you from just that email list tied to that particular newsletter.

I’d like to unsubscribe from a newsletter.

You can manage your email preferences (or unsubscribe from a newsletter) from your account homepage or from any newsletter (or email) you receive from Fortune.


Print Magazine Subscriptions

How can I purchase a print magazine subscription?

To purchase a print magazine subscription in the U.S., click here.

To purchase a print magazine subscription in Europe, the Middle East, Africa or Latin America, visit:
https://www.subscription.co.uk/fortune/europe/offers

To purchase a print magazine subscription in Asia, visit:
https://www.subscription.co.uk/fortune/asia/offers

How can I change or cancel my subscription?

You can change or cancel your subscription at any time by visiting our online Customer Service Portal and entering your account number and zip code or via the methods below:

U.S. & Canada Print Subscribers can call:
800-621-8000
Hours: Monday-Friday, 7AM-9:30PM CST, Saturday 8AM-6PM CST

European/Middle East subscribers, please find the appropriate contact number at:
https://www.subscribenow.com.au/fortune/europe/solo/

Asia/Pacific subscribers, please find the appropriate contact number at
https://www.subscribenow.com.au/fortune/asia/solo

What is your refund policy for print subscriptions?

When a print subscription is canceled, your subscriber benefits will cease upon cancellation and a pro-rated refund will be paid for any remaining unserved issues.


Print Magazine Delivery 

Can I receive the magazine via mail if I am a Monthly digital subscriber? 

No. At this time, only “One Year with Magazine” annual subscribers in the U.S. and Canada qualify for delivery of the magazine via mail.

If you are in the U.S. or Canada, you must be subscribed to a “One Year with Magazine” Annual Fortune.com subscription in order to qualify to receive the print magazine. If you are currently on a monthly paywall subscription, you can upgrade your subscription through the My Account page. All you need to do is sign into your account page and navigate to the subscription tab, click the “Manage” drop down and select “Upgrade” to upgrade your subscription to a “One Year with Magazine” annual term.

For all other subscribers located outside the US or Canada, you must have an “One Year with Magazine” annual Fortune.com subscription to qualify to receive the digital replica of the print magazine.  These subscribers will receive a digital replica of Fortune Magazine delivered during February, April, June, August, October, and December, directly to your email’s in-box.  If you are currently a Monthly subscriber, you can upgrade your subscription through the  My Account page. All you need to do is sign into your account page and navigate to the subscription tab, then upgrade your subscription to a “One Year with Magazine” annual term.

If you are not a current subscriber, you can subscribe to Fortune’s print magazine (US or Canada) or digital replica (outside the US or Canada) by selecting the “One Year with Magazine” – either will populate based off your location.  You will then receive issues delivered in February, April, June, August, October, and December.  

When should I expect my first Magazine Delivery?  

New U.S./Canada subscribers to the print magazine will receive their first printed issue 10-12 weeks after placing a subscription order. Please note that if your order was received by mail, the 10-12 weeks begins when the order was received. 

If you have not received your first magazine within 12 weeks of your purchase date, please let us know and we’ll check on your subscription order. Contact us via the Customer Service Portal or call us at 1-800-621-8000. 

Digital Magazines will be emailed within 3 days of our issue’s official publishing date.

How do I request a missed issue of the magazine? 

Please contact us via the Customer Service Portal or call us at 1-800-621-8000 for assistance. We can only replace recent copies that have not arrived due to a postal or printing error.  

My magazine arrived damaged. How do I request a replacement? 

Please contact us via the Customer Service Portal or call us at 1-800-621-8000 for assistance. We can only replace recent copies that have not arrived due to a postal or printing error.  

How to order Singles Issues (Print)?

You can purchase singles print issues via the Single Issues Purchase portal.


Other Topics

Does Fortune have enterprise subscriptions or group discounts? 

We’d be happy to speak with you more about our corporate and enterprise group subscription packages. Please email EnterpriseSales@fortune.com and we will follow up with more details. 

Are international readers (outside of the United States) able to subscribe? 

Yes. Digital subscriptions are available worldwide but must be purchased in US dollars. International digital subscriptions DO NOT include a print magazine. 

You can add on a print subscription for your region via the following links:
Europe, Middle East, & Africa
https://www.subscribenow.com.au/fortune/europe/offers
Asia Pacific
https://www.subscribenow.com.au/fortune/asia/offers

If I subscribe via Apple News what do I receive with my Apple News subscription?  

Your subscription through the Apple News Plus App allows you to enjoy the current issue of Fortune Magazine as well as a few curated articles from Fortune.com.

To access ALL stories from our website, including all our rankings, investment guides, videos, archives and more, you must subscribe to a Fortune.com paywall subscription (https://fortune.com/subscribe) separately via our website. Please note that you will not be able to receive all of Fortune’s additional content in the Apple News App.