Manufacturers support suppliers and distributors in addition to customers and it is key to maintain strong relationships with everyone. Evolve into a service-centric business with the Freshworks Customer Service Platform.
Get rid of shared inboxes and make it easy for your agents to take ownership of customer queries. Funnel all customer communications into your helpdesk and establish one pane of glass for all requests.
Service agents who need to be onsite to deal with mission-critical issues are often cut off from their colleagues. Ensure all of your customer information is handy to enable field agents to provide contextual support with Freshdesk’s Field Service Management module.
Remembering numerous parts orders, juggling different vendors and coordinating between multiple departments can be difficult in industries like manufacturing. Start your customer conversation off on the right note by accessing order history and collaborating with context across functions. Resolve issues faster and better with the right information on hand.
For large organizations, it is often difficult to step back and see the big picture in order to be able to identify repeat issues. Access curated, customizable reports from your helpdesk to track agent productivity, CSAT, SLA compliance and more.
Forbes Cloud 100 - The World’s Best Cloud Companies
Gartner Customers' Choice
G2Crowd Top 50 Fastest Growing Products
PCMag Editors' Choice
At Freshworks, we do things differently. We know that transactions are short-lived, but the relationships we build are for life.
We will help you find and create customers for life, and we’d like you to be our customer for life.
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