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Possibly the same issue as https://github.com/hypothesis/support/issues/124, though we have more data now and can ask someone to reproduce for a developer if needed. We have also been given access to a Blackbaud instance, but we are still trying to get the admin access we think we'll need for testing.
Here's the video of a Blackbaud admin accessing grades. See from 1:10 to watching this in action. The first attempt was with a "letter grade" assignment, but we also tried this with a point-based assignment and saw the exact same issue.
To reproduce:
Grade assignment
Leave and re-open assignment
Select student in grading bar
Get this error:
Close error
See how previous grade does not populate in the grade field.
Add new grade
Click submit
See same "Something went wrong" error
See Blackbaud grading book
See new grade in the gradebook.
I.e., it seems we are sending the grade to Blackbaud properly, but it seem like when we try to retrieve a grade we get a status of 200 but also an error.
Console before retrieving a grade:
Console after retrieving a grade:
Other highlights in the video:
9:10 - new assignment using numeric grades (and same error messages as the reproduction above).
14:10 - Getting Console errors
I'm also attempting to get in touch with someone at Blackbaud who has been owning LTI issues in their system and will post details once I am able to get in touch with them
@mattdricker Please leave a note in this issue once we have admin access to the Blackbaud instance you acquired.
Met with a Blackbaud PM today. It sounds like Blackbaud receives grades from LTI but intentionally doesn't send anything back, which may be the source of the error. A solution here might involve some custom work for Blackbaud where we don't try to retrieve a grade from them.
Bug report form
Possibly the same issue as https://github.com/hypothesis/support/issues/124, though we have more data now and can ask someone to reproduce for a developer if needed. We have also been given access to a Blackbaud instance, but we are still trying to get the admin access we think we'll need for testing.
Here's the video of a Blackbaud admin accessing grades. See from 1:10 to watching this in action. The first attempt was with a "letter grade" assignment, but we also tried this with a point-based assignment and saw the exact same issue.
To reproduce:
I.e., it seems we are sending the grade to Blackbaud properly, but it seem like when we try to retrieve a grade we get a status of 200 but also an error.
Console before retrieving a grade:
Console after retrieving a grade:
Other highlights in the video:
9:10 - new assignment using numeric grades (and same error messages as the reproduction above).
14:10 - Getting Console errors
Additional details
HAR file from the recorded session.
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