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As a student, I want to learn how to fix it when I can't access concent, so that I can use the new JSTOR integration.
When users don't have access to content, we want to be able to help them (1) understand what went wrong and (2) help them troubleshoot if necessary. That way, students don't pepper teachers with complaints. Instead, when relevant, they may push teachers to push libraries to expand their JSTOR coverage.
Flow
flowchart LR
student((Student))
student -->
launch(Open JSOR assignment) -- JSTOR says: no access! -->
error(Show error message)
As a logged-in user
When I launch an assignment to content I can't access, I view an error message that tells me what happened and directs me to the appropriate documentation
If I do have access to the content, I don't see the no access error message
Constraints
We need to be able to test that the error is due to not having
We can identify the right behavior on JSTOR's end
Notes
As far as we know, JSTOR authentication and authorization happens at the institutional (side code) level; the end user doesn't really matter
Ideas
Doesn't anyone else think we ought to have a CMS-lite for error content?
The text was updated successfully, but these errors were encountered:
chrisshaw
changed the title
Send users without content access to support
Send users who can't get content to support
May 27, 2022
As a student, I want to learn how to fix it when I can't access concent, so that I can use the new JSTOR integration.
When users don't have access to content, we want to be able to help them (1) understand what went wrong and (2) help them troubleshoot if necessary. That way, students don't pepper teachers with complaints. Instead, when relevant, they may push teachers to push libraries to expand their JSTOR coverage.
Flow
As a logged-in user
Constraints
Notes
Ideas
The text was updated successfully, but these errors were encountered: