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Three Ways Leaders Can Listen with More Empathy
Communication Digital ArticleTechniques to help you hear, process, and respond. -
Break Down Change Management into Small Steps
Organizational Development Digital ArticleThree lessons from Infosys. -
Is it Time for Mutiny?
Managing people Digital ArticleA close study of the real thing — seafarers’ insurrections during the Age of Discovery — might help you decide. -
Power Failure in Management Circuits
Business communication Magazine ArticleThe position, not the person, often determines whether a manager has power. -
The Dirty Little Secret of Project Management
Leadership & Managing People Digital ArticleMost of the time, the schedule is a joke. -
How Delegation Helps Everyone
It's essential-but not always easy-to learn to delegate. -
Walgreens CEO Roz Brewer to Leaders: Put Your Phones Away and Listen to Employees
Global Business Digital ArticleBrewer says inclusion and equity are about making employees feel seen and heard. -
The Problem with Saying “My Door Is Always Open”
Leadership Digital ArticleLeaders need to do more to encourage candor. -
Hotter Heads Prevail
Leadership & Managing People Magazine ArticleA detached and impassive executive may seem like the corporate decision-making ideal, but people make better choices when they're experiencing intense... -
How to Avoid Stress in Uncertain Situations
Stress and anxiety can be minimized when you re-evaluate a tense work situation. -
The Most Popular - and Impactful - HBR Articles of All Time
Leadership & Managing People Big IdeaHBR's 100th anniversary marks a century of publishing ideas that improve the practice of management. In that time, what have our readers found most impactful?... -
Ask JPMorgan’s Dimon: Not Everyone Follows the Leader
Power and influence Digital ArticleJust a few days ago James Dimon, CEO of JPMorgan Chase, was riding high. Not only did he pick up Bear Stearns in what amounted to a fire sale – shares that only a year ago fetched $159 a piece were going for $2 – he was heralded for doing so. Seen as a savior, […] -
6 Leadership Paradoxes for the Post-Pandemic Era
Leadership & Managing People Digital ArticleTo thrive in an increasingly complex world, leaders will need to develop seemingly contradictory skill sets. -
What Research Tells Us About How Women Are Treated at Work
Global Business Digital ArticleSix of the most important studies we covered in 2017. -
The Successor’s Dilemma
Collaboration and teams Magazine ArticleLeadership transitions go awry with alarming frequency, often the result of an emotionally charged power struggle between the CEO and his would-be heir. Four practices, however, can help successors defuse the crisis—and make it to the top. -
Uber’s New CEO Will Have to Win on Two Fronts Simultaneously
Leadership Digital ArticleHe should start by spending time in the field, not the corporate office. -
Four Tools For Defeating Denial
Leadership Digital ArticleDenial dogged my travels around the world these past weeks. At a World Economic Forum gathering in Dubai just before Dubai World’s debt problems made headlines, the head Sheikh touted Dubai’s superiority over the West for problems that Dubai had seemingly avoided. But the idle cranes and empty buildings I saw were monuments to denial […] -
Forgive and Remember: How a Good Boss Responds to Mistakes
Managing people Digital ArticleRecently, I posted a list of 12 Things Good Bosses Believe. Now I’m following up by delving into each one of them. This post is about the eighth belief: “One of the best tests of my leadership — and my organization — is “what happens after people make a mistake?” I have authored or co-authored […] -
Life's Work: Michelle Bachelet
Leadership & Managing People Magazine ArticleAs a young woman, Bachelet was tortured and exiled by the Chilean government. She went on to become the country's first female president. Here's a look... -
Family Business Owners Must Set the Agenda (Without Micromanaging)
Leadership & Managing People Digital ArticleBoards, not managers, must make the big decisions.
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For Success with AI, Bring Everyone On Board
AI and machine learning Magazine ArticleWhen you include rank-and-file employees, you’ll improve your overall performance. -
Transformations That Work
Organizational transformation Magazine ArticleLessons from companies that are defying the odds -
The Art of Asking Smarter Questions
Interpersonal skills Magazine ArticleThese five techniques can drive great strategic decision-making. -
5 Ways Executives Can Manage Conflict with the Board
Boards Digital ArticleFoster a healthy dialogue by taking these steps early and often. -
What to Do When Your Team Blames You
Difficult conversations Digital ArticleFair or not, you need to work through the experience while keeping important relationships intact. -
6 Mistakes Leaders Make When Announcing Layoffs
Layoffs Digital ArticleThere’s no way to sugarcoat the bad news. But you can deliver it with respect and compassion. -
6 Common Leadership Styles — and How to Decide Which to Use When
Leadership and managing people Digital ArticleBeing a great leader means recognizing that different circumstances call for different approaches. -
5 Well-Intentioned Behaviors That Can Hurt Your Team
Leadership and managing people Digital ArticleHow to tell if your efforts to be supportive are actually counterproductive. -
To Succeed with AI, Adopt a Beginner’s Mindset
Leadership Digital ArticleLetting go of ego and expertise allows for openness and curiosity. -
How to Become a More Empathetic Listener
Listening skills Digital ArticleListening isn’t a solo act; it’s a collaborative one. -
How to Discuss the Undiscussables on Your Team
Leading teams Digital ArticleStrategies for addressing common workplace woes before they damage morale. -
Leading a Company That Can Thrive in a Chaotic World
Leadership and managing people Digital ArticleLessons from CEOs of major American and European companies. -
How Pixar Fosters a Culture of Vulnerability at Work
Diversity and inclusion Digital ArticleIt starts with recognizing that some employees fear they might be penalized for sharing their stories. -
When You Know You Weren’t the First Choice for Your New Role
Career transitions Digital ArticleFour ways to make the most of the opportunity — and keep imposter syndrome at bay. -
Research Roundup: How the Pandemic Changed Management
Covid Digital ArticleLessons from 69 articles published in top management and applied psychology journals. -
INFL01: Overcoming Resistance: Mila
Management VideoMila wants to touch base about your team meeting ideas, and explains that your suggested changes won't work for the team. Mila believes face time is important... -
INFL01: Overcoming Resistance: Mila WGLL
Management VideoThe speaker demonstrates how he would convince Mila to reduce the number of large, extraneous meetings. He first points out where they share common ground:... -
INFL01: Overcoming Resistance: Jose WGLL
Management VideoThe speaker and José fondly remember the past and their company's remarkable growth. They discuss the challenges of adapting to new software and managing... -
INFL01: Overcoming Resistance: Meet Your Team WGLL
Management VideoThe Operations Team Leader considers all the positions of the rest of the team, acknowledging that they all are making good points. The team leader then... -
INFL01: Overcoming Resistance: Jose
Management VideoJosé believes the new Infolytics software is complex and cumbersome. José feels that developing real relationships with sales reps and trusting your instincts...
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Magellan versus Quesada: To mutiny or not to mutiny?
Leadership & Managing People Case Study11.95View Details In April 1520, Gaspar de Quesada and other Spanish Captains mutinied against their Portuguese admiral Ferdinand Magellan. After being retired by the Portuguese... -
Coach Knight: The Will to Win
Leadership & Managing People Case Study11.95View Details Successful college basketball coach Bob Knight was fired from his long-time role as basketball coach at Indiana University and hired in the same role... -
Introduction to Change Management Collection
Leadership & Managing People Special Offer39.95View Details This specially priced set includes: A true leadership classic and an international bestseller "Leading Change" (Hardcover) --now with a new preface by... -
Human Capital Strategy
Leadership & Managing People Case Study11.95View Details There are two key principles in human capital strategy. One is that people are assets whose value can be enhanced through investment. The other is that... -
Master Your Next Move, with a New Introduction: The Essential Companion to "The First 90 Days"
Your next professional move can make or break your career. Are you ready? In business, especially today, you are only as successful as your next career... -
Shut It Down?
Finance & Accounting Case Study11.95View Details Meredith, the head of a major division of a financial firm, must confront an unexpected response and challenge from a senior colleague when she proposes... -
LAKEDIAMOND'S ICO: A DIAMOND IN THE ROUGH
Innovation & Entrepreneurship Case Study11.95View Details LakeDiamond is a company founded in 2015 in Yverdon, close to Geneva, in Switzerland. Its goal was to leverage an industrialized method of producing high-purity... -
Hailey's Handbags: Customer Complaints or Cyberbullying?
Organizational Development Case Study11.95View Details The owner of Hailey's Handbags, a New England-based online business selling handmade products, had successfully grown her company using a limited-release... -
Bryanboy (A)
Organizational Development Case Study11.95View Details Who doesn't want the ability to wield influence, and build or possess some sort of power? This case describes the ascent of a blogger at the top of the... -
Merck: Managing Vioxx (D)
Finance & Accounting Case Study5.00View Details -
Coach K: A Matter of the Heart
Leadership & Managing People Case Study11.95View Details Successful college basketball coach Mike Krzyzewski faces the decision whether to accept a lucrative offer to coach a professional basketball team or... -
Our Separate Ways: Black and White Women and the Struggle for Professional Identity
In "Our Separate Ways," authors Ella Bell and Stella Nkomo take an unflinching look at the surprising differences between black and white women's trials... -
Atera NYC (C): New Leadership in the Cuisine
Strategy & Execution Case Study5.00View Details Supplement to case IMD818. Atera Restaurant, New York City, February 2015. Jodi Richard closed the door behind her with a ton of questions. She had just... -
Ça Va de Soi: A Phoenix Rises from the Ashes of a Failed IT Project - Part B - The Rise
Technology & Operations Case Study5.00View Details Supplement to case HEC138. This two-part case study of a Canadian knitwear SME called Ça Va de Soi (CVDS) presents a real-life situation: an IT project... -
Andrea Jung: Empowering Avon Women (A)
Leadership & Managing People Case Study11.95View Details In October 2005 Andrea Jung is coping with a 30% decline in Avon's stock price--the biggest test of her leadership since she became CEO in 2000. -
Overheard at the Office
Organizational Development Case Study11.95View Details Note: This case contains language that some people may find offensive. It is left exactly as it was spoken in the real situation portrayed precisely because... -
Bank Negara Indonesia: Enabling Transformative Change Through Human Capital
Leadership & Managing People Case Study11.95View Details The case is set in 2014 in Indonesia, with the leaders of a once strong national bank - Bank Negara Indonesia (BNI) - facing the challenge of transformation... -
The House of Tata: Governance Challenges (A)
Strategy & Execution Case Study11.95View Details The two-part case "The House of Tata: Governance Challenges" is based on one of India's oldest, renowned, and most internationalized business groups.... -
The United States Olympic Committee and Rule 50 in the 21st Century
Strategy & Execution Case Study8.95View Details This technical note explains the International Olympic Committee's (IOC) Rule 50, put into place in the 1970s, which prohibited protest at the Olympic...
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Three Ways Leaders Can Listen with More Empathy
Communication Digital ArticleTechniques to help you hear, process, and respond. -
Break Down Change Management into Small Steps
Organizational Development Digital ArticleThree lessons from Infosys. -
Is it Time for Mutiny?
Managing people Digital ArticleA close study of the real thing — seafarers’ insurrections during the Age of Discovery — might help you decide. -
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Management Digital Article -
Power Failure in Management Circuits
Business communication Magazine ArticleThe position, not the person, often determines whether a manager has power. -
The Dirty Little Secret of Project Management
Leadership & Managing People Digital ArticleMost of the time, the schedule is a joke. -
How Delegation Helps Everyone
It's essential-but not always easy-to learn to delegate. -
Walgreens CEO Roz Brewer to Leaders: Put Your Phones Away and Listen to Employees
Global Business Digital ArticleBrewer says inclusion and equity are about making employees feel seen and heard. -
Magellan versus Quesada: To mutiny or not to mutiny?
Leadership & Managing People Case Study11.95View Details In April 1520, Gaspar de Quesada and other Spanish Captains mutinied against their Portuguese admiral Ferdinand Magellan. After being retired by the Portuguese...