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Requesting Items3 ways to place requests
Steps to placing a request
Requests-Frequently Asked Questions
3 ways to place requests
You can request items 3 different ways:
You can request several items at a time by clicking on Add to Book Cart
You can request items from the list by clicking on Request
You can request items by viewing the full record and clicking on Request this Item.
Steps to placing a request  
A screen will display that will prompt you to type in your first and last name and library card number. (no spaces)
Choose a pick-up location from the drop-down box. You can choose to pick up your item at any eiNetwork library.
If there is a date after which the item is no longer of use to you, please indicate this.
Click Submit Above Information
If the request was successful, you will receive a message "Your request has been sent to the library."

Book CartWhat is the Book Cart?
How do I use the Book Cart?
Viewing your Book Cart
Requesting Items from your Book Cart
Saving, Printing or Emailing items from your Book Cart
What is the Book Cart?
The Book Cart is a feature that allows you to save multiple titles so that you can request them all at once or save, email or print out your results for future research or as a bibliography.
How do I use the Book Cart?  
There are 2 ways to save items to your Book Cart:
Where you see check boxes, put a check in the box next to the item(s) you want to select. Click on Save Marked Records​. You can also save an entire page of titles by clicking Save All On Page. When you do this 2 new buttons appear at the top of the screen: View Book Cart and Empty Book Cart.
Where you see the text Add to Book Cart or Save All On Page, click on it. When you do this, 2 new buttons appear at the top of the screen: View Book Cart and Empty Book Cart.
Viewing your Book Cart 
When you are ready to view your items, click on View Book Cart at the top of the screen. This will take you to a screen where you have 2 options: Print, Email or Save Items in Book Cart or Request Items in Book Cart.
 
Below these buttons you will see your list of saved items. You have the option to remove items you don't want. Put a check in the check box and click on Remove Marked Records from This List.
 
 
Requesting Items from your Book Cart 
To request some or all of your items, click on Request Items in Book Cart. You must have a valid library card from an eiNetwork member library.
Type in your first and last name and library card number. (no spaces)
Choose a pick-up location from the drop-down box. You can choose to pick up your item at any eiNetwork library.
If there is a date after which the item is no longer of use to you, please indicate this.
Click Submit Above Information
If the request was successful, you will receive a message "Your request has been sent to the library."
Saving, Printing or Emailing items from your Book Cart 
To print, email or save your results, click on Print, Email or Save Items in Book Cart
Your saved records will be listed at the bottom half of your screen.
At this point you will be given the option to choose how you wish to display your records:
Brief display -will display author, title or publisher. It will not give the call numbers or locations.
Full display-will display the complete record with call numbers and locations.
You will also be given the option to send your list to:
Email
Screen
Local disk
Email records
Click on Select to email.
Enter the e-mail address in the Mail To: box on your screen. Be sure to include the domain name (i.e. @aol.com) in the address.
Type in a subject line (optional)
Click the Submit button.
Print records
Click on Screen.
Click on Submit.
This will create a list of your records.
Use the PRINT command from your browser or ask for assistance in printing.
Save records to a disk
Click on Local disk.
Click on the Submit button
Your computer will ask you to name the file and choose where the file should be saved. Please ask for assistance if you are in the library.
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Requests - Frequently Asked Questions
  
What is a request?
How do I request an item?
What do I need in order to request an item?
How can I place multiple requests without having to type in my name and library card number each time?
What is the Book Cart, and can I put more in the Book Cart than just books?
How do I know my request is successful?
I received an error trying to request an item, what does it mean?
What if I can't find the item that I want to request?
What if I want more than one copy of the same item?
Why must I sometimes choose a specific copy of an item that I want to request?
How is my request satisfied?
I'm interested in a popular item and a lot of people are waiting for it. Are there other options for me?
Why is there more than one listing for the item that I want? How do I decide which one to choose?
Why are there available copies while I am waiting for that item?
What do the request statuses mean in My Account?
Does the status of 'Available' mean that my request is ready for me to pick up?
How will I be notified that my request is ready to pick up?
How do I cancel my request?
What is 'Cancel if not filled by?'
What if I need to change my pickup location?
Why did I receive a Request/hold cancellation notice?
 
What is a Request?
 When searching in The Catalog you may find an item that you are looking for but it is at another library or it has been checked out. The library offers a way for you to request the item to be sent to your library of choice or to be placed on a list to borrow it when it is returned. Requesting items is just like ordering CDs, or movies online only it is free! Find out how to request an item!
  
How do I request an item?
 The Catalog offers you 4 convenient ways to place requests at each step of the way.
  • You can request several items at a time by checking the box next the records and clicking on the button called 'save marked to Book Cart'.
  • You can request single items from a list by clicking on the 'Request'.
  • You can request single items by viewing the full record and clicking on the button called 'Request'.
  • You can ask any library staff to request items for you.
Instructions for placing requests:
  1. You will be prompted to type in your first and last name and library card number.
  2. Choose a pick-up location from the drop-down box. You can choose to pick up your item at any participating library in Allegheny County. If there is a date after which the item is no longer of use to you, please indicate this by choosing a date in the 'Cancel if not filled by' field.
  3. Click 'Submit Above Information.'
  4. If the request was successful, you will receive a message 'Your request has been sent to the [pickup library]'
If you received a message that your request was not successful, click here to find out why.
  
What do I need in order to request an item?
 All you need to request an item from The Catalog is a current library card from any participating library in Allegheny County.
  
How can I place multiple requests without having to type in my name and library card number each time?
 You can do this with either the Book Cart or using My Account. Click here for technical requirements​.
Book Cart: this is a feature that allows you to save multiple items so that you can request them all at once.
  1. As you are searching, you may add items to the book cart by checking the boxes next to the records and clicking on the button called 'Save Marked to Book Cart'.
  2. When you are ready to view your saved items, click on the button called 'View Book Cart' at the top of the screen.
  3. To request some or all of your items, click on the button 'Request'.
  4. You will be prompted to type in your first and last name and library card number.
  5. Choose a pick-up location from the drop-down box. You can choose to pick up your item at any participating library in Allegheny County. If there is a date after which the item is no longer of use to you, please indicate this by choosing a date in the 'Cancel if not filled by' field.
  6. Click 'Submit Above Information.'
  7. If the request was successful, you will receive a message 'Your request has been sent to the [pickup library]'
If you received a message that your request was not successful, click here to find out why.
My Account: Once you are logged into 'My Account​' you can search The Catalog and place requests without having to enter your personal information again.
  1. Click on 'My Account​' and login.
  2. Click on 'Search the Catalog.'
  3. At the top of each screen you will see a message: 'You are logged in to [Your Library] as [Your Name]'
  4. The Catalog will continue to remember who you are until you click on 'Log Out'.
  5. Search for your item, click on 'Request', and choose a pick-up location from the drop-down box. You can choose to pick up your item at any participating library in Allegheny County. If there is a date after which the item is no longer of use to you, please indicate this by choosing a date in the 'Cancel if not filled by' field.
  6. Click 'Submit Above Information.'
  7. If the request was successful, you will receive a message 'Your request has been sent to the [pickup library]'
  8. Be sure to log out of My Account when you have finished.
If you received a message that your request was not successful, click here to find out why.
  
What is the Book Cart, and can I put more in the Book Cart than just books?
 The Book Cart is like a shopping cart feature on a retail-shopping site. It allows you to save multiple items until you are done browsing and then you can request them all at once. Don't let the name mislead you; you can save more than just books in your Book Cart, such as CDs, DVDs and videos!
To use the Book Cart:
  1. As you are searching, you may add items to the book cart by checking the box next to each record and clicking on the button called 'Save Marked to Book Cart'.'
  2. When you are ready to view your saved items, click on the button called 'View Book Cart' at the top of the screen.
  3. To request some or all of your items, click on the button called 'Request'.
  4. You will be prompted to type in your first and last name and library card number.
  5. Choose a pick-up location from the drop-down box. You can choose to pick up your item at any participating library in Allegheny County. If there is a date after which the item is no longer of use to you, please indicate this by choosing a date in the 'Cancel if not filled by' field.
  6. Click 'Submit Above Information.'
  7. If the request was successful, you will receive a message 'Your request has been sent to the [pickup library]'
If you received a message that your request was not successful, click here to find out why.
  
How do I know my request is successful?
 If the request was successful, you will receive this confirmation message: 'Your request was successful. You will be notified when this item is ready for pickup at the [pickup library].'
If you received a message that your request was not successful, click here to find out why.
  
I received an error trying to request an item, what does it mean?
 'Sorry request cannot be accepted. Local copy is available:​' the item you wish to request is available at the library you are currently in. Be sure to check the shelf first, or ask library staff for assistance.
'No items requestable, request denied:' the item you requested is not available to check out. It might be a reference item that has to be used in the library. Contact library staff for assistance.
'This item is unavailable for request:​' all of the copies might be missing or lost or there are no copies linked to the item that you wish to request. It could also be a web site address. Contact library staff for assistance.
'There is a problem with your library record. Please see a librarian:​' your library card may have expired or you have $10 or more in fees. Contact library staff for assistance.
'Sorry, request refused. Problem with your patron record. Please see a librarian for assistance:​' you may have exceeded the maximum allowed number of items allowed by the library. Contact library staff for assistance.
'Sorry, cannot locate patron record:' you mistyped your name or library card number or you do not have a library record. Try entering your information again, or contact library staff for assistance.
  
What if I can't find the item that I want to request?
 If you cannot find the item that you are looking for, you can request it from a library outside of The Catalog. Click here to fill out the InterLibrary Loan form: http://www.carnegielibrary.org/borrowing/illrequest.html or call your local library.
  
What if I want more than one copy of the same item?
 It may be possible for library staff to place a request for multiple copies of the same item on your behalf. Please contact your local library for this service.
  
Why must I sometimes choose a specific copy of an item that I want to request?
 Some items have multiple parts that are different from each other, such as a travel guide published annually or a video set. They can be checked out separately, so you are asked to identify the part you prefer.
  
How is my request satisfied?
 
All requests will be fulfilled first by a copy belonging to the library chosen as the pick-up location. Note: If the item you wish to request is available at the library you are currently standing in, the system will not let you place your request. You'll need to get the item from the shelf.
If your requested item is checked out or not owned by your pick-up location, then another library�s available item will be used to fulfill your request.
If all of the copies in the county are currently checked out, then your request will be fulfilled in the order by which it was received by the next available copy at your pick-up location or when another library�s copy becomes available
The library sends the item through the inter-library shipping department to the pick-up library of your choice. While the item is being transported it has a status of 'in transit.'
Once the item arrives at the pick-up library the item is 'ready for pickup.' You may be notified by email, automated telephone notification, a call from library staff, or a notice in the U.S. mail. You normally have 7 days to pick up your requested item.
  
I'm interested in a popular item and a lot of people are waiting for it. Are there other options for me?
 Try looking for another similar listing for the same item. A book may have a different publisher or a new preface; a DVD might have both a wide-screen and full-screen edition.
An alternate listing with fewer requests in the queue might more quickly satisfy your request. The number of outstanding requests can be found in the full record of the item. Search for your item; from the browse list click on the item. At the top of the list of library locations is a status of the outstanding requests and the number of copies.
  
Why is there more than one listing for the item that I want? How do I decide which one to choose?
 Generally this means that the item is available in several versions with a different listing for each one. A book may have a different publisher or a new preface; a DVD might have both a wide-screen and full-screen edition. Each of these differences results in a different listing.
  
What are there available copies while I am waiting for that item?
 Some libraries choose to have a collection available on their shelves for browsers to check out. Those items are generally not available for requesting outside of that library. The items are designated in The Catalog with a message that says 'No Requests' in the list of copies in the full record. You are welcome to go to that library to check out the item.
  
What do the request statuses mean in My Account?
 
  • Available: the item is available on the shelf and will fill your request as soon as the item can be pulled from the shelf and/or delivered to your pickup library.
  • In Transit: the item is being sent to the designated pick-up library. Delivery can take a few days.
  • Ready. Must pick up by: the item is waiting for you at your designated pick-up library.
  
Does the status of 'Available' mean that my request is ready for me to pick up?
 No, the status of 'Available' means that the item is available on the shelf the library and will fill your request as soon as the item can be pulled from the shelf and delivered to your pickup library. When your request is ready to be picked up it will say 'Ready for Pickup.'

See all request statuses​.
  
How will I be notified that my request is ready to pick up?
 Once the item arrives at your pickup location you will be notified. There are several ways you may be notified:
  • If you have chosen to be notified via email through 'My Account, you will get an email the morning after the item arrives at the library. If your email blocks spam, you may need to add the library's email address (library1@iiisy1.einetwork.net) to your allowed email addresses.
  • If you don't have an email address, you may get an automated telephone call the day after the book arrives at the library. Automated telephone calls take place between 9 AM and 9 PM, Monday through Saturday.
  • You may receive a notice in the US Mail. These notices are normally mailed the day after the item arrives at the library.
  • A staff member at the library may call you when the item arrives.
  • The status of your request in 'My Account​' is 'Ready for Pickup.'
You may also check 'My Account​' to see the status of your items:
  • Available: the item is available on the shelf and will fill your request as soon as the item can be pulled from the shelf and/or delivered to your pickup library.
  • Ready. Must pick up by: the item is waiting for you at your designated pick-up library.
  • In Transit: the item is being sent to the designated pick-up library. Delivery can take a few days
Find out more about all of the notification options.
  
How do I cancel my request?
 You can cancel a request in the My Account feature.
  1. Click on the 'My Account' and login.
  2. Click on the 'Requests (holds) outstanding' button.
  3. Click in the box in the column 'Cancel' and click on the button 'Cancel Selected Items.'
Or call your local library.
  
What is 'Cancel if not filled by?'
 When you place a request in The Catalog, you have the option to choose a date after which the item is no longer of use to you. Enter the month, day and year. You do not need to enter a date if the time for receiving a request is not a factor.
  
What if I need to change my pickup location?
 You can change your pickup location in My Account or call your local library as long as the item is not 'In Transit' or 'Ready.'
  
Why did I receive a Request/hold cancellation notice?
 Generally, when you receive a notice for a cancelled request, it means that no copy can be found to fill your request. Contact your local library for more information or place an InterLibrary Loan. This is a service that finds the item for you from a library not in The Catalog. Go to: http://www.carnegielibrary.org/borrowing/illrequest.html
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Emailing, Printing, Saving RecordsAbout emailing, printing and saving records
Saving multiple items
Saving individual items
How long are my records saved?
How do I email, print or save records?
How do I clear my saved records?
About emailing, printing and saving records
As you search The Catalog, you can save records during your session so you can print, email or save the records to a disk. This is extremely helpful for students who need to create a bibliography for a research project.
Saving multiple items  
You can save items any time the Save Records boxes are present. You can save an entire page of titles by clicking on Save All On Page.
Check the Select Item boxes of the items you want.
Click the Save Marked Records at the bottom of the page.
Once the records have been saved, two buttons will appear:
        View Book Cart
        Empty Book Cart
Saving individual items  
When you are viewing individual item records, click on the button Save this record.
Once the records have been saved, two buttons will appear:
        View Book Cart
        Empty Book Cart
How long are my records saved?  
Your records are saved only as long as your session lasts. Your session will end automatically after 15 minutes of inactivity. It will also end if you close your browser or if you choose End Session from the Search History pull-down menu. To save your records permanently, you must print them, save them to a disk or email them to yourself or another person.
How do I email, print or save records? 
When you are ready to view the records you have saved, click on View Book Cart. Your saved records will be listed at the bottom half of your screen.
At this point you will be given the option to choose how you wish to display your records:
Brief display -will display author, title or publisher. It will not give the call numbers or locations.
Full display-will display the complete record with call numbers and locations.
You will also be given the option to send your list to:
Email
Screen
Local disk
Email records
Click on Select to email.
Enter the e-mail address in the Mail To: box on your screen. Be sure to include the domain name (i.e. @aol.com) in the address.
Type in a subject line (optional)
Click the Submit button.
Print records
Click on Screen.
Click on Submit.
This will create a list of your records.
Use the PRINT command from your browser or ask for assistance in printing.
Save records to a disk
Click on Local disk.
Click on the Submit button
Your computer will ask you to name the file and choose where the file should be saved. Please ask for assistance if you are in the library.
How do I clear my saved records? 
Wherever you see the Empty Book Cart button, you may click on it to clear your records.
Or you can click on View Book Cart.
Scroll down to your list of saved records.
Check the Select Item boxes of the items you wish to remove.
Click on Remove Marked Records from This List.
 
Button and Status MeaningsWhat do the navigation buttons mean?
What do the Statuses mean?
What do the navigation buttons mean?
Most of the screens you will see in The Catalog contain buttons at the top and bottom of the page. Buttons can change depending on what you are doing.
 Next Pagetakes you to the next page of your search results
 Previous Pagetakes you to the previous screen in your list of results
 Next Recordtakes you to the next item in your results list
 Previous Recordtakes you to the previous item in your results list
 Limit/Sortallows you to limit your search by material type, language, publisher or year. This helps narrow the search.
 Brief recordshows just the title, author or subject
 Full recordshows the title, author or subject plus where the item is located
 Start overtakes you back to the main menu screen
 Request this Itemclick to request an item
 Another Searchclick to perform another of the same type of search, i.e. another Title search
 Search as keywordclick to do your search again using the advanced keyword search
 Return to resultsclick to return to the list of titles, authors or subjects after having looked at an item in detail
 Show similar itemsclick to locate items with a similar topic
 Limit to availableif your search locates a certain number of results, you have the option to view only the items that are currently not checked out
 Log outclick to exit your account. This should be done if you are using a public computer in the library for your privacy.
 Save this recordclick to save a record for email, print or to save to a local disk
 View Book Cartclick to see all of the records that you've saved for emailing, printing or saving to a local disk
 Clear Book Cartclears all of the records that you have saved
 Jump to an entrytype a number to jump to a specific numbered entry in a results list or type a letter or word to the section of the results list beginning with that letter or word you type
 Save marked recordscheck the box next to multiple authors, titles or subjects listed and click on this button at the bottom of the page to save all of them at once
 View Additional copies or search for a specific volume/copyclick to see more libraries that have the item you want
What do the Statuses mean?  
 Availablethe item is available for check out.
 Recently returnedthe item is available for checkout by may not be shelved yet. Check the shelf or check with Library Staff.
 Checked outthe item is loaned to another borrower.
 Onlinethe item is available through a web link and not physically located in a library.
 Non-circulatingthe item is a reference book or an item that cannot be checked out
 In Transit or
In Tranist (Hold)
the item is being shipped from one library to another.
 On Holdshelfthe item is being held for a borrower to pick up.
 On Orderthe item has been ordered but is not available yet. A request can be placed on it.
 In Processingthe item has been received and is being prepared to put on the shelf.
 Damagedthe item is damaged. It can be checked out at the owning library, but a request cannot be placed on it.
 Repairthe item has been damaged and is being repaired. Please check with Library Staff.
 Missingthe item cannot be located and is unavailable.
 Lostthe item has been misplaced by another borrower and is unavailable.
 Staff Usethe item is currently unavailable for checkout. Please check with Library Staff.
 Storagethe item is being kept in a storage area that is not accessible to borrowers. Please check with Library Staff.
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is a collaboration of the Allegheny County Library Association and Carnegie Library of Pittsburgh
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