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My AccountAbout My Account
How to login and view your patron record
Creating & Resetting a PIN
How to get your home computer to remember your barcode and PIN
Not Able to Access My Account?
Modify Personal Information
Items checked out
Renewing Items
Having a problem renewing your items
Requests/holds Outstanding
Having a problem requesting items?
Fines
Search the Catalog
Preferred Searches
Logging Out
About My Account
One of the advantages of The Catalog is that you have access to your borrower record.
You can:
  • Modify your email address.
  • View a list of items checked out on your library card, with their due dates.
  • Renew items.
  • View requests.
  • Change the pickup location of your requests (if they are not 'In Transit' or 'Ready').
  • Cancel requests.
  • View any unpaid fines and bills.
  • Search The Catalog while logged in to your account
    • This enables you to place multiple requests without having to re-enter all of your information.
    • You may also save Preferred searches as you search the catalog.
  • View your Preferred Searches.
How to login and view your patron record  
Click on the My Account tab on the top of every page
  • Type in your library card number, no spaces
  • Enter your 4-digit PIN
  • Click on SUBMIT
If you experience an issue with logging into your account, you may want to try clearing your history and cookies. You can do this by performing the following steps:
If you use an IE browser - Go To: Tools > Internet Options > General Tab > under Browsing History - click on DELETE. Make sure that Temporary Internet Files, Cookies and History are checked.
If you use Firefox - Go To: Options > Options > Privacy > You will then see a link for "Clear your recent history" and "Remove Individual Cookies" -- Make sure that you click on each one of these.
If you use an IE browser to access My Account and encounter IE security Information pop ups as follows, please take the following steps to stop them if you want; or, switch to a Firefox browser to avoid them.

To disable this popup in IE6: Tools > Internet Options > Security​; Highlight the Internet zone; Select the Custom Level button; Under the Miscellaneous section, change Display Mixed Content from Prompt to Enable > OK > Yes > OK

To disable this popup in IE7 & IE8: Tools > Internet Options > Security > Custom Level; Under the Miscellaneous section, change Display Mixed Content from Prompt to Enable > OK > Yes > OK
On the display of your patron account, there are links that will display items you have Checked out, Requests/holds, Preferred Searches, and Fines. Click on the links to view the details of each.
Creating & Resetting a PIN  
Note: the PIN must not contain common trivial number combinations: for example, a number is repeated four times, like 2222, 4444, or a set of up to four numbers repeated two or more times, like 1212, 4343.
How to create a PIN:
Step 1: Click on the My Account tab, enter your library card number and click SUBMIT.
Step 2: A new screen will display where you can create a PIN for the first time. On this screen, you need to enter a PIN twice and click SUBMIT.  You will then be logged into your account.
To Reset your PIN:
Step 1: Click on the My Account tab and click on the “Forgot your PIN?” link which is located at the lower left corner on the My Account Login page.
Step 2:  A ‘Request PIN Reset Form’ displays.  Enter your name and library card number; then click SUBMIT.  The following message will appear if there is an email address in your patron record: “A message has been sent to the email address we have on record for you.”
If there is no email address in your patron record, another message will appear: “A valid email address is required to complete this request.  Please contact your library (​http://www.einetwork.net/ein/libraries.html​) for assistance.”  You will need to contact your local library for resetting a PIN.
Step 3: When the email address your provided to the library is valid,  a system generated email will be sent to this email account.  This email message includes a link which you can click to enter a new PIN.   On this form, please enter a new PIN twice and click SUBMIT.  
After a PIN is successfully created, the following message will display: “Your PIN has been changed.”
You can use the new PIN to log into your Account immediately.
How to Get Your Home Computer to Remember Your Barcode and PIN?  
If you want to save your library card number and PIN to your home computer, please check your Web browser's autocomplete function, which is under Tools – Option group in both IE and Firefox.  If you have previously used autocomplete to save your name and library card number information, you will need to reset your autocomplete to save your library card number and PIN instead.
Not Able to Access My Account?  
If you are using a firewall at home or at work, they may be blocking our port numbers to get to My Account because it isn't a standard web port. You'll need to open the firewall in order to get access. Port 2620 must be open.
Modify Personal Information  
Once you are logged in to your account, click on the Modify Personal Information button.
  • If you have an email address in your record you will automatically receive email notification
  • You may add or change your email address in the email address box
  • You may remove your email address if you wish to be notified by postal mail
  • Click the Submit button to update the record
Items checked out  
Once you are logged in to your account, view the items you have checked out and their due dates by clicking on the button Items currently checked out.
  • This button only appears if you have items checked out.
  • You can sort the items by their due date by clicking on the box Sort by Due Date. Otherwise your list is in alphabetical order.
Renewing Items  
Once you are logged in to your account, click on Items currently checked out.
  • You will be able to renew items provided:
    • The item is not overdue
    • The item has not reached the maximum number of renewals
    • There are no other requests for the item by another borrower
    • Renewals are permitted on the specific item
    • Renewing the item will not generate a fine
    • You do not owe more than $10.00
    • Your library card has not expired
  • To renew your items click Renew All to renew all of the items you have checked out OR click in the boxes beside each item you wish to renew; when you have selected what you want, click Renew Selected Items.
  • If you have any trouble renewing items, please call your local library.
Having a problem renewing your items?  
Items may be renewed if: .
  • The item is not overdue.
  • The item has not reached the maximum number of renewals.
  • There are no other requests for the item by another borrower.
  • Renewals are permitted on the specific item.
  • Renewing the item will not generate a fine.
  • You do not owe more than $10.00 in fees.
  • Your library card has not expired.
If you are unable to renew items, please contact your local library for additional help.
Requests/holds Outstanding  
Once you are logged in to your account, view your requests by clicking on the button Requests/holds Outstanding​.
  • The titles of the items will display, along with the location/call number of the item and what place in the queue you request is in or if it is ready for pick up.
  • The list of your requested titles displays in pickup date order. To view the list in the order of the date placed, click on Sort by Hold Requested Date. To return to pickup date order, click on Sort by Pickup Expiration Date.
  • Material can have the following status:
    • Ready. Must pick up by-- the item is waiting for you at your designated pick-up library and you have until the designated date to pick it up.
    • In transit -- the item is being sent to the designated pick-up library. Delivery can take a couple of days.
    • Available -- the item is available on the shelf at another library and will fill your request immediately
    • Checked out -- the item is checked out to another borrower.
  • To change the pickup location of an item click on the drop down list and change the location. The status of the item may not be 'In Transit' or 'Ready.' Click on Update List to save the change(s).
  • To cancel a request​, check the box at the beginning of the title, and then click the Update List button to remove the item(s).
  • To freeze a request​, check the box in the column labeled "Freeze," and then click the Update List button. The hold will remain on your account and will be highlighted. The hold will remain frozen until you unfreeze it, or it expires and is automatically cancelled. Not all holds can be frozen. If there is no check box in the freeze column for the hold, the hold cannot be frozen. See freezing holds for more information.
  • To unfreeze a frozen hold, uncheck the box in the column labeled "Freeze," and then click the Update List button. The reactivated hold will not longer be highlighted.
Having a problem requesting items?  
Listed below is an explanation of the error messages:
  • Sorry request cannot be accepted. Local copy is available:'   the item you wish to request is available at the library you are currently in. Be sure to check the shelf first, or ask library staff for assistance.
  • No items requestable, request denied:'   the item you requested is not available to check out. It might be a reference item that has to be used in the library. Contact library staff for assistance.
  • This item is unavailable for request:'   all of the copies might be missing or lost or there are no copies linked to the item that you wish to request. It could also be a web site address. Contact library staff for assistance.
  • There is a problem with your library record. Please see a librarian:'   your library card may have expired or you have $10 or more in fees (or in some cases, you may have $5.00 or more in fees). Contact library staff for assistance.
  • Sorry, request refused. Problem with your patron record. Please see a librarian for assistance:'   you may have exceeded the maximum number of items allowed by the library. Contact library staff for assistance.
  • Sorry, cannot locate patron record:'   you mistyped your name or library card number or you do not have a library record. Try entering your information again, or contact library staff for assistance.
Fines  
Once you are logged into your account, view fines by clicking on Unpaid Fines and Bills.
You can view information on fines owed to the library. Information will include the title, author and more specific information about its status.
Search the Catalog  
Once you are logged into your account you can search the catalog while you are still in your account by clicking on Search the Catalog​.
  • At the top of each screen you will see a message: "You are logged in to Your Library as Your Name"
  • The Catalog will continue to remember who you are until you Log Out.
  • Accomplish the following from Search the Catalog:
Place multiple requests
  • You may place multiple requests without having to re-enter all of your information.
  • When you click on the Request button you only have to enter a pick-up location
Save preferred searches
  • A preferred search is a search you save for easy reference and searching in future sessions.
  • At the top of the list of results that you'd like to save click on the Save as Preferred Search button
  • You may view your Preferred Searches from My Account
Logging Out  
Once you are logged in to your account, log out by clicking on the Log Out button
  • For your privacy it is important to log out of your account when you are done. This is particularly important on public PCs in the library. If you leave the computer logged into your record, your personal information will be visible to others
  • To log out, click on the button Log Out or close your browser window
  • Your session will automatically be logged off after 10 minutes of inactivity.
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is a collaboration of the Allegheny County Library Association and Carnegie Library of Pittsburgh
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