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Welcome to the Support Portal
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Question
I just registered to use the Ex Libris Support Portal.  How do I get started?
Answer
Welcome to the Support Portal!  
Now that you have activated your account, here’s an overview of the features available via the Ex Libris Support Portal.

Sign Into the Support Portal
You can connect to the Support Portal via the Ex Libris Knowledge Center and click the Submit a Case button, or click the More Sites menu and select Ex Libris Support Portal.  The Knowledge Center also provides open access to Ex Libris documentation, Knowledge Articles, Training videos, and other product information.
You can also go directly to the Support Portal at https://support.exlibrisgroup.com​.

Creating and Tracking Support Cases
From the Cases tab you can:
From the Account Cases tab you can:
From the Account Assets tab you can:

Setup Product News & Information Notifications
Go to the Email Preferences tab to subscribe to:

Share Cases & Knowledge with the User Community
Go to the Publish tab to make your Cases searchable by the Ex Libris customer community
Go to the Community Knowledge tab to publish Community Knowledge Articles to the Knowledge Center

NEW!!  Invite Your Colleagues to Access the Support Portal!
Have a new colleague that needs access to the Support Portal?  Go to the Invite tab and provide your colleagues Name and Email, and they will receive an email to complete the registration process.  Quick and easy!
Additional Information
What if my password doesn't work?
Go to the Support Portal at https://support.exlibrisgroup.com and click the Forgot Password? link.
If you reset your password and you are still unable to login, please contact us by going to the Support Portal login page and clicking the Login Issues? link.
I need Support Portal access, but there is no existing Support Portal user from my institution that can "Invite" me.
How can I get access?
Please contact us by going to the Support Portal login page at https://support.exlibrisgroup.com  and clicking the Login Issues? link.
Additional Resources
Here are some additional resources for using the Support Portal and working with Ex Libris Support:
Support Portal User Guide
Tips for Advanced Document Searching in the Customer Knowledge Center
Setup Email Preferences for Product & News Notifications
How to Publish your Cases to the Ex Libris User Community
How to Contribute Community Knowledge Articles to the Knowledge Center
Working with Ex Libris Support
Article last edited: 25-07-2020
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