What information should be provided when opening a Case?
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What kind of information should be provided when opening a Support case?
What information will help Support find a resolution more quickly?
Your case Subject should include a brief but informative description of the problem.
Your case Description should include:
It is optional, but we recommend selecting a Category and Sub-Category from the drop-down menu in the case creation form to specify what functionality is affected.
It is highly recommended to provide screenshots or screencasts as an attachment to the case.
Check the Support Portal User Guide for instructions.
Additional Information
For more details on using the Support Portal to open Cases, see the Support Portal User Guide.
Troubleshooting Tips to help get Alma Case Solved Quicker (Community Knowledge)
Article last edited: 12-Dec-2018
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