Back
What information should be provided when opening a Case?
Subscribe by RSS
Share page by email
Save as PDF
Share
Question
What kind of information should be provided when opening a Support case?
What information will help Support find a resolution more quickly?
Answer
Your case Subject should include a brief but informative description of the problem.
Your case Description should include:
It is optional, but we recommend selecting a Category and Sub-Category from the drop-down menu in the case creation form to specify what functionality is affected.
It is highly recommended to provide screenshots or screencasts as an attachment to the case.
Check the Support Portal User Guide for instructions.
Additional Information
For more details on using the Support Portal to open Cases, see the Support Portal User Guide.
Troubleshooting Tips to help get Alma Case Solved Quicker (Community Knowledge)
 
Article last edited: 12-Dec-2018
Was this article helpful?
Term of UsePrivacy Policy
Cookie PreferencesContact Us
2021 Ex Libris. All rights reserved
Home Cross-Product Knowledge Articles