U-M LIBRARY
Ask a Librarian Guidelines
Ask a Librarian is a free service for people to ask library and research-related questions to U-M Library reference staff.
Scope
We primarily serve U-M Ann Arbor students, faculty, and staff, but anyone can ask a library-related question.
We specialize in information about local library resources, collections, facilities, and services. We also answer questions and comments about library-supported technologies, including our website and online resources.
We work to answer all questions, but some are best handled by other campus units or outside organizations. If we can’t answer your question, we’ll refer you to someone who can.
Chat accessibility
The Ask a Librarian chat interface is not compatible with all assistive technologies. Please note the following:
For more information, please see our browser compatibility vendor statement and assistive technology vendor statement.
Privacy
We’re committed to confidentiality, in accordance with the library's privacy statement. We'll never send you unsolicited messages.
Acceptable behavior
Our librarians treat patrons who use the Ask a Librarian service with respect and courtesy. We expect people who use the service to treat our librarians with the same respect and courtesy. Unacceptable online behavior will not be tolerated, and may result in a report to schools, internet service providers, or law enforcement agencies.
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