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Consumers and services / Mark Gabbott and Gillian Hogg.

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ITEM LOCATION	CALL NO.	STATUS
MTH Main	658.812 G111c	AVAILABLE

Descript.	xi, 271 pages : illustrations ; 23 cm.
Bibliog.	Includes bibliographical references and index.
Subject	Customer relations.
	Relations marketing.
	Service industries -- Marketing.
	Professions -- Marketing.
	Consumer behavior.
	Customer relations -- Case studies.
Other Author	Hogg, Gillian.
ISBN	0471957976 (hb : alk. paper)
	0471962694 (pbk. : alk. paper)

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