LEADER 00000cam a2200625 a 4500
020 9781441618979|q(electronic bk.)
020 144161897X|q(electronic bk.)
020 |z9780838909522|q(alk. paper)
020 |z0838909523|q(alk. paper)
040 N$T|beng|epn|cN$T|dYDXCP|dOCLCQ|dOCLCE|dOCLCQ|dOCLCO
|dOCLCQ|dOCLCF|dNLGGC|dOCLCO|dOCLCQ|dTOA|dAGLDB|dPIFAG
|dOCLCQ|dWY@|dOCLCA|dLUE|dVTS|dINT|dOCLCQ|dSTF|dK6U|dOCLCA
|dINARC|dOCLCO|dOCL|dOCLCQ|dLUU
043 n-us---
049 MAIN
050 4 Z678|b.L345 2008eb
060 4 Z 678|bL374q 2008
100 1 Laughlin, Sara,|d1949-
245 14 The quality library :|ba guide to staff-driven improvement,
better efficiency, and happier customers /|cSara Laughlin
and Ray W. Wilson.
260 Chicago :|bAmerican Library Association,|c2008.
300 1 online resource (xiv, 144 pages) :|billustrations
336 text|btxt|2rdacontent
337 computer|bc|2rdamedia
338 online resource|bcr|2rdacarrier
504 Includes bibliographical references (pages 137-139) and
index.
505 0 The continuous improvement approach -- Identify library
processes and assess their importance and condition --
Standardize the process -- Measure process performance --
Rapidly improve the process -- Manage process improvement
throughout the library system.
590 eBooks on EBSCOhost|bEBSCO eBook Subscription Academic
Collection - Worldwide
650 0 Library administration|zUnited States.
650 0 Total quality management|zUnited States.
650 0 Library planning|zUnited States.
650 0 Customer services|zUnited States.
650 0 Total quality management.
650 0 Consumer satisfaction.
650 2 Library Administration|xmethods
650 2 Total Quality Management
650 2 Library Services|xorganization & administration
650 2 Program Evaluation
650 2 Consumer Behavior
650 7 LANGUAGE ARTS & DISCIPLINES|xLibrary & Information Science
|xAdministration & Management.|2bisacsh
650 7 Consumer satisfaction.|2fast|0(OCoLC)fst00876403
650 7 Customer services.|2fast|0(OCoLC)fst00885545
650 7 Library administration.|2fast|0(OCoLC)fst00997606
650 7 Library planning.|2fast|0(OCoLC)fst00997877
650 7 Total quality management.|2fast|0(OCoLC)fst01153015
651 7 United States.|2fast|0(OCoLC)fst01204155
700 1 Wilson, Ray W.
856 40 |uhttp://search.ebscohost.com/login.aspx?direct=true&
scope=site&db=nlebk&AN=267768&authtype=ip,sso&
custid=s4601812|zAccess ebook from here
