Title The quality library : a guide to staff-driven improvement, better efficiency, and happier customers / Sara Laughlin and Ray W. Wilson.

Descript 1 online resource (xiv, 144 pages) : illustrations Bibliog. Includes bibliographical references (pages 137-139) and index. Contents The continuous improvement approach -- Identify library processes and assess their importance and condition -- Standardize the process -- Measure process performance -- Rapidly improve the process -- Manage process improvement throughout the library system. Local Note eBooks on EBSCOhost EBSCO eBook Subscription Academic Collection - Worldwide Subject Library administration -- United States. Total quality management -- United States. Library planning -- United States. Customer services -- United States. Total quality management. Consumer satisfaction. Library Administration -- methods Total Quality Management Library Services -- organization & administration Program Evaluation Consumer Behavior LANGUAGE ARTS & DISCIPLINES -- Library & Information Science -- Administration & Management. Consumer satisfaction. (OCoLC)fst00876403 Customer services. (OCoLC)fst00885545 Library administration. (OCoLC)fst00997606 Library planning. (OCoLC)fst00997877 Total quality management. (OCoLC)fst01153015 United States. (OCoLC)fst01204155 Alt Author Wilson, Ray W. ISBN 9781441618979 (electronic bk.) 144161897X (electronic bk.) 9780838909522 (alk. paper) 0838909523 (alk. paper)