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Title The quality infrastructure : measuring, analyzing, and improving library services / edited by Sarah Anne Murphy.

Pub Info Chicago : American Library Association, 2014.

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Descript 1 online resource (xiii, 186 pages) : illustrations
Bibliog. Includes bibliographical references and index.
Contents From user needs to organizational performance : twenty years of assessment at the University of Washington Libraries / Steve Hiller and Stephanie Wright -- Tracking our performance : assessment at the University of Virginia Library / Lynda S. White -- The implementation and evolution of quality management in the University of Arizona Libraries / Chestalene Pintozzi -- Committed to quality : Syracuse University Library's Program Management Center / Terriruth Carrier and Nancy B. Turner -- Thriving through organizational agility : the NIST Information Services Office's Baldrige journey / Barbara P. Silcox, Mary-Deirdre Coraggio, Susan Makar, and Mylene Ouimette -- Pursuing organizational performance excellence : the Emory University Libraries' journey / Xuemao Wang and Emily Thornton -- The development of an evaluation and assessment program for the Ontario Council of University Libraries / Dana Thomas and Kate Davis -- Creating analyst positions in an academic library : the UC-San Diego example / Kymberly Anne Goodson and Daniel Suchy -- Kansas State University Libraries' Office of Library Planning and Assessment / Laurel Ann Littrell -- Building an assessment program in the Liberal Arts College Library / Lucretia McCulley -- Developing a library assessment program at Washington University in St. Louis / Carol Mollman.
Summary Summarizing specific tools for measuring service quality alongside tips for using these tools most effectively, this book helps libraries of all kinds take a programmatic approach to measuring, analyzing, and improving library services.
Note English.
Local Note eBooks on EBSCOhost EBSCO eBook Subscription Academic Collection - Worldwide
Subject Academic libraries -- United States -- Evaluation -- Case studies.
Research libraries -- United States -- Evaluation -- Case studies.
Public services (Libraries) -- Evaluation -- Case studies.
Libraries -- Quality control -- Case studies.
Library administration -- United States -- Case studies.
Library administration -- Canada -- Case studies.
LANGUAGE ARTS & DISCIPLINES -- Library & Information Science -- General.
Academic libraries -- Evaluation. (OCoLC)fst00795036
Libraries -- Quality control. (OCoLC)fst00997430
Library administration. (OCoLC)fst00997606
Public services (Libraries) -- Evaluation. (OCoLC)fst01083043
Research libraries -- Evaluation. (OCoLC)fst01095347
Canada. (OCoLC)fst01204310
United States. (OCoLC)fst01204155
Bibliotheksverwaltung
Qualita⁺tskontrolle
USA
Alt Author Murphy, Sarah Anne, editor.
ISBN 9780838994962 (electronic bk.)
0838994962 (electronic bk.)
9780838994955 (electronic bk.)
0838994954 (electronic bk.)
9780838911730
0838911730
9780838994979 (Kindle)
0838994970 (Kindle)