Descript |
1 online resource (xiii, 186 pages) : illustrations |
Bibliog. |
Includes bibliographical references and index. |
Contents |
From user needs to organizational performance : twenty years of assessment at the University of Washington Libraries / Steve Hiller and Stephanie Wright -- Tracking our performance : assessment at the University of Virginia Library / Lynda S. White -- The implementation and evolution of quality management in the University of Arizona Libraries / Chestalene Pintozzi -- Committed to quality : Syracuse University Library's Program Management Center / Terriruth Carrier and Nancy B. Turner -- Thriving through organizational agility : the NIST Information Services Office's Baldrige journey / Barbara P. Silcox, Mary-Deirdre Coraggio, Susan Makar, and Mylene Ouimette -- Pursuing organizational performance excellence : the Emory University Libraries' journey / Xuemao Wang and Emily Thornton -- The development of an evaluation and assessment program for the Ontario Council of University Libraries / Dana Thomas and Kate Davis -- Creating analyst positions in an academic library : the UC-San Diego example / Kymberly Anne Goodson and Daniel Suchy -- Kansas State University Libraries' Office of Library Planning and Assessment / Laurel Ann Littrell -- Building an assessment program in the Liberal Arts College Library / Lucretia McCulley -- Developing a library assessment program at Washington University in St. Louis / Carol Mollman. |
Summary |
Summarizing specific tools for measuring service quality alongside tips for using these tools most effectively, this book helps libraries of all kinds take a programmatic approach to measuring, analyzing, and improving library services. |
Note |
English. |
Local Note |
eBooks on EBSCOhost EBSCO eBook Subscription Academic Collection - Worldwide |
Subject |
Academic libraries -- United States -- Evaluation -- Case studies.
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Research libraries -- United States -- Evaluation -- Case studies.
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Public services (Libraries) -- Evaluation -- Case studies.
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Libraries -- Quality control -- Case studies.
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Library administration -- United States -- Case studies.
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Library administration -- Canada -- Case studies.
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LANGUAGE ARTS & DISCIPLINES -- Library & Information Science -- General. |
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Academic libraries -- Evaluation. (OCoLC)fst00795036 |
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Libraries -- Quality control. (OCoLC)fst00997430 |
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Library administration. (OCoLC)fst00997606 |
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Public services (Libraries) -- Evaluation. (OCoLC)fst01083043 |
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Research libraries -- Evaluation. (OCoLC)fst01095347 |
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Canada. (OCoLC)fst01204310 |
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United States. (OCoLC)fst01204155 |
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Bibliotheksverwaltung |
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Qualita⁺tskontrolle |
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USA |
Alt Author |
Murphy, Sarah Anne, editor.
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ISBN |
9780838994962 (electronic bk.) |
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0838994962 (electronic bk.) |
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9780838994955 (electronic bk.) |
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0838994954 (electronic bk.) |
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9780838911730 |
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0838911730 |
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9780838994979 (Kindle) |
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0838994970 (Kindle) |
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