Down and out in the reading room : the homeless in the public library / Bruce A. Shuman -- Mentally ill patrons / Charles A. Salter and Jeffrey L. Salter -- Opposites attract : young adults and libraries / Patrick Jones -- Older adults : problems and needs / Linda Marie Golian and Linda Lou Wiler -- Deinstitutionalized and disabled patrons : opportunities and solutions / Fay Zipkowitz -- Problems with patrons in the academic library / Emerita M. Cuesta -- Crime in academic libraries / Mary M. Harrison, Alison Armstrong, and David Hollenbeck -- Legal issues regarding library patrons / Katherine Malmquist -- Sexual harassment in the library ; Sexual behavior in libraries / Denise J. Johnson -- Active listening : alleviating patron problems through communication / Nathan M. Smith -- Developing and implementing a patron behavior policy / Linda A. Morrissett -- Literature on library patrons : an annotated guide / Beth McNeil.
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