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LEADER 00000cam a2200793Ia 4500 001 ocn435528377 020 9781441618979|q(electronic bk.) 020 144161897X|q(electronic bk.) 020 |z9780838909522|q(alk. paper) 020 |z0838909523|q(alk. paper) 050 4 Z678|b.L345 2008eb 060 4 Z 678|bL374q 2008 082 04 025.1|222 100 1 Laughlin, Sara,|d1949- 245 14 The quality library :|ba guide to staff-driven improvement, better efficiency, and happier customers /|cSara Laughlin and Ray W. Wilson. 260 Chicago :|bAmerican Library Association,|c2008. 300 1 online resource (xiv, 144 pages) :|billustrations 336 text|btxt|2rdacontent 337 computer|bc|2rdamedia 338 online resource|bcr|2rdacarrier 504 Includes bibliographical references (pages 137-139) and index. 505 0 The continuous improvement approach -- Identify library processes and assess their importance and condition -- Standardize the process -- Measure process performance -- Rapidly improve the process -- Manage process improvement throughout the library system. 506 |3Use copy|fRestrictions unspecified|2star|5MiAaHDL 533 Electronic reproduction.|b[S.l.] :|cHathiTrust Digital Library,|d2011.|5MiAaHDL 538 Master and use copy. Digital master created according to Benchmark for Faithful Digital Reproductions of Monographs and Serials, Version 1. Digital Library Federation, December 2002.|uhttp://purl.oclc.org/DLF/benchrepro0212 |5MiAaHDL 583 1 digitized|c2011|hHathiTrust Digital Library|lcommitted to preserve|2pda|5MiAaHDL 588 0 Print version record. 590 eBooks on EBSCOhost|bEBSCO eBook Subscription Academic Collection - Worldwide 650 0 Library administration|zUnited States. 650 0 Total quality management|zUnited States. 650 0 Library planning|zUnited States. 650 0 Customer services|zUnited States. 650 2 Library Administration|xmethods. 650 2 Total Quality Management. 650 2 Library Services|xorganization & administration. 650 2 Program Evaluation. 650 2 Consumer Behavior. 650 7 LANGUAGE ARTS & DISCIPLINES|xLibrary & Information Science |xAdministration & Management.|2bisacsh 650 7 Customer services.|2fast|0(OCoLC)fst00885545 650 7 Library administration.|2fast|0(OCoLC)fst00997606 650 7 Library planning.|2fast|0(OCoLC)fst00997877 650 7 Total quality management.|2fast|0(OCoLC)fst01153015 651 7 United States.|2fast|0(OCoLC)fst01204155 655 0 Electronic books. 655 4 Electronic books. 700 1 Wilson, Ray W. 776 08 |iPrint version:|aLaughlin, Sara, 1949-|tQuality library. |dChicago : American Library Association, 2008 |z9780838909522|z0838909523|w(DLC) 2007030710 |w(OCoLC)157023432 856 40 |uhttp://0-search.ebscohost.com.libunix.ku.edu.tr/ login.aspx?direct=true&scope=site&db=nlebk&AN=267768 |zPlease use for off-campus access
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