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Title Patron behavior in libraries : a handbook of positive approaches to negative situations / [edited by] Beth McNeil and Denise J. Johnson.

Imprint Chicago : American Library Association, 1996.

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Descript 1 online resource (viii, 160 pages)
Series ALA editions
ALA editions.
Bibliog. Includes bibliographical references and index.
Contents Down and out in the reading room : the homeless in the public library / Bruce A. Shuman -- Mentally ill patrons / Charles A. Salter and Jeffrey L. Salter -- Opposites attract : young adults and libraries / Patrick Jones -- Older adults : problems and needs / Linda Marie Golian and Linda Lou Wiler -- Deinstitutionalized and disabled patrons : opportunities and solutions / Fay Zipkowitz -- Problems with patrons in the academic library / Emerita M. Cuesta -- Crime in academic libraries / Mary M. Harrison, Alison Armstrong, and David Hollenbeck -- Legal issues regarding library patrons / Katherine Malmquist -- Sexual harassment in the library ; Sexual behavior in libraries / Denise J. Johnson -- Active listening : alleviating patron problems through communication / Nathan M. Smith -- Developing and implementing a patron behavior policy / Linda A. Morrissett -- Literature on library patrons : an annotated guide / Beth McNeil.
Note English.
Local Note eBooks on EBSCOhost EBSCO eBook Subscription Academic Collection - Worldwide
Subject Public services (Libraries) -- United States.
Libraries -- Security measures -- United States.
Libraries.
Libraries
Social Behavior Disorders
Library Services
Security Measures
libraries (buildings)
LANGUAGE ARTS & DISCIPLINES -- Library & Information Science -- General.
Libraries. (OCoLC)fst00997341
Libraries -- Security measures. (OCoLC)fst00997437
Public services (Libraries) (OCoLC)fst01083042
United States. (OCoLC)fst01204155
Bibliotheekgebruikers.
Gedragsregels.
Bibliothe⁺ђques -- Services aux publics -- E⁺ѓtats-Unis.
Bibliothe⁺ђques -- Mesures de su⁺єrete⁺ѓ -- E⁺ѓtats-Unis.
Alt Author McNeil, Beth.
Johnson, Denise J.
ISBN 0585318697 (electronic bk.)
9780585318691 (electronic bk.)
0838906621
9780838906620