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Laughlin, Sara, 1949-
TitleThe quality library : a guide to staff-driven improvement, better efficiency, and happier customers / Sara Laughlin and Ray W. Wilson.
Chicago : American Library Association, 2008.
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Descript1 online resource (xiv, 144 pages) : illustrations
Bibliog.Includes bibliographical references (pages 137-139) and index.
ContentsThe continuous improvement approach -- Identify library processes and assess their importance and condition -- Standardize the process -- Measure process performance -- Rapidly improve the process -- Manage process improvement throughout the library system.
NotePrint version record.
AccessUse copy Restrictions unspecified star MiAaHDL
ReproductionElectronic reproduction. [S.l.] : HathiTrust Digital Library, 2011. MiAaHDL
System DetMaster and use copy. Digital master created according to Benchmark for Faithful Digital Reproductions of Monographs and Serials, Version 1. Digital Library Federation, December 2002. MiAaHDL
Notedigitized 2011 HathiTrust Digital Library committed to preserve pda MiAaHDL
Local NoteEBSCO eBook Subscription Academic Collection - Worldwide
SubjectLibrary administration -- United States.
Total quality management -- United States.
Library planning -- United States.
Customer services -- United States.
Library Administration -- methods.
Total Quality Management.
Library Services -- organization & administration.
Program Evaluation.
Consumer Behavior.
LANGUAGE ARTS & DISCIPLINES -- Library & Information Science -- Administration & Management.
Customer services. (OCoLC)fst00885545
Library administration. (OCoLC)fst00997606
Library planning. (OCoLC)fst00997877
Total quality management. (OCoLC)fst01153015
United States. (OCoLC)fst01204155
GenreElectronic books.
Electronic books.
Alt AuthorWilson, Ray W.
ISBN9781441618979 (electronic bk.)
144161897X (electronic bk.)
9780838909522 (alk. paper)
0838909523 (alk. paper)
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