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Saxton, Matthew L. (Matthew Locke), 1969-
TitleUnderstanding reference transactions : transforming an art into a science / Matthew L. Saxton, John V. Richardson, Jr.
San Diego, Calif. : Academic Press, ©2002.
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Descript1 online resource (xviii, 208 pages) : illustrations.
data file rda
SeriesLibrary and information science
Library and information science (New York, N.Y.)
Bibliog.Includes bibliographical references (pages 191-194) and index.
ContentsThe multilevel nature of reference service / John V. Richardson -- Systems analysis of the reference process / John V. Richardson -- Defining and modeling reference service / John V. Richardson -- Evaluating and measuring reference service / John V. Richardson -- Multilevel modeling and reference service evaluation / John V. Richardson -- Data analysis and findings / John V. Richardson -- Conclusions and implications / John V. Richardson.
SummaryThe goal of this book is to improve reference service in libraries and information centers, by improving the accuracy of answering capabilities. The authors provide a detailed analysis of the question-answering process and methods of evaluating the completeness, usefulness, user satisfaction, and accuracy of the information provided. This is an important contribution to library studies, and it will be a useful textbook for teaching references courses in library schools. Powerful research models help explain what is happening in the reference transaction. It encompasses a comprehensive review of the research literature. It offers a unique systems analysis of the reference transaction and includes a detailed appendix of the concepts, operational definitions, and research variables used to measure outcomes as well as statistical results from all known prior studies.
NotePrint version record.
Local NoteEBSCO eBook Subscription Academic Collection - Worldwide
SubjectReference services (Libraries)
Library Services.
Information Services.
Library & information sciences.
LANGUAGE ARTS & DISCIPLINES -- Library & Information Science -- General.
Gestion d'entreprises.
Interviewing. (OCoLC)fst00977601
Reference services (Libraries) (OCoLC)fst01092439
Inlichtingenwerk (dienstverlening) (NL-LeOCL)078545811
Bibliotheekgebruik. (NL-LeOCL)078452570
Library & Information Science.
Social Sciences.
GenreElectronic books.
Electronic books.
Modellen (vorm) (NL-LeOCL)088143961
Alt AuthorRichardson, John V., 1949-
ISBN0585492328 (electronic bk.)
9780585492322 (electronic bk.)
9781849507974 (electronic bk.)
184950797X (electronic bk.)
0125877803 (acid-free paper)
9780125877800 (acid-free paper)
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