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020 0585492328|q(electronic bk.)
020 9780585492322|q(electronic bk.)
020 9781849507974|q(electronic bk.)
020 184950797X|q(electronic bk.)
020 |z0125877803|q(acid-free paper)
020 |z9780125877800|q(acid-free paper)
040 N$T|beng|epn|cN$T|dOCLCQ|dOCLCG|dN$T|dOCLCG|dOCLCQ|dHS0
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043 e-uk---
049 MAIN
050 4 Z711|b.S28 2002eb
060 4 Z 711 S273u 2002
100 1 Saxton, Matthew L.|q(Matthew Locke),|d1969-
245 10 Understanding reference transactions :|btransforming an
art into a science /|cMatthew L. Saxton, John V.
Richardson, Jr.
260 San Diego, Calif. :|bAcademic Press,|c℗♭2002.
300 1 online resource (xviii, 208 pages) :|billustrations
336 text|btxt|2rdacontent
337 computer|bc|2rdamedia
338 online resource|bcr|2rdacarrier
490 1 Library and information science
504 Includes bibliographical references (pages 191-194) and
index.
505 0 The multilevel nature of reference service / John V.
Richardson -- Systems analysis of the reference process /
John V. Richardson -- Defining and modeling reference
service / John V. Richardson -- Evaluating and measuring
reference service / John V. Richardson -- Multilevel
modeling and reference service evaluation / John V.
Richardson -- Data analysis and findings / John V.
Richardson -- Conclusions and implications / John V.
Richardson.
520 The goal of this book is to improve reference service in
libraries and information centers, by improving the
accuracy of answering capabilities. The authors provide a
detailed analysis of the question-answering process and
methods of evaluating the completeness, usefulness, user
satisfaction, and accuracy of the information provided.
This is an important contribution to library studies, and
it will be a useful textbook for teaching references
courses in library schools. Powerful research models help
explain what is happening in the reference transaction. It
encompasses a comprehensive review of the research
literature. It offers a unique systems analysis of the
reference transaction and includes a detailed appendix of
the concepts, operational definitions, and research
variables used to measure outcomes as well as statistical
results from all known prior studies.
546 English.
590 eBooks on EBSCOhost|bEBSCO eBook Subscription Academic
Collection - Worldwide
650 0 Reference services (Libraries)
650 0 Interviewing.
650 0 Information services.
650 0 Public libraries|xReference services.
650 0 Readers' advisory services.
650 0 Interviews.
650 2 Library Services
650 2 Information Services
650 2 Interviews as Topic
650 7 information services.|2aat
650 7 documentation centers.|2aat
650 7 Library & information sciences.|2bicssc
650 7 LANGUAGE ARTS & DISCIPLINES|xLibrary & Information Science
|xGeneral.|2bisacsh
650 7 Gestion d'entreprises.|2eclas
650 7 Readers' advisory services.|2fast|0(OCoLC)fst01090615
650 7 Public libraries|xReference services.|2fast
|0(OCoLC)fst01082705
650 7 Interviews.|2fast|0(OCoLC)fst00977644
650 7 Information services.|2fast|0(OCoLC)fst00972696
650 7 Interviewing.|2fast|0(OCoLC)fst00977601
650 7 Reference services (Libraries)|2fast|0(OCoLC)fst01092439
650 17 Inlichtingenwerk (dienstverlening)|0(NL-LeOCL)078545811
|2gtt
650 17 Bibliotheekgebruik.|0(NL-LeOCL)078452570|2gtt
650 17 Bibliotheken.|2gtt
650 17 Reference.|2gtt
700 1 Richardson, John V.,|d1949-
830 0 Library and information science (New York, N.Y.)
856 40 |uhttp://search.ebscohost.com/login.aspx?direct=true&
scope=site&db=nlebk&AN=91264&authtype=ip,sso&
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