Descript |
1 online resource (xviii, 208 pages) : illustrations |
Series |
Library and information science |
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Library and information science (New York, N.Y.)
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Bibliog. |
Includes bibliographical references (pages 191-194) and index. |
Contents |
The multilevel nature of reference service / John V. Richardson -- Systems analysis of the reference process / John V. Richardson -- Defining and modeling reference service / John V. Richardson -- Evaluating and measuring reference service / John V. Richardson -- Multilevel modeling and reference service evaluation / John V. Richardson -- Data analysis and findings / John V. Richardson -- Conclusions and implications / John V. Richardson. |
Summary |
The goal of this book is to improve reference service in libraries and information centers, by improving the accuracy of answering capabilities. The authors provide a detailed analysis of the question-answering process and methods of evaluating the completeness, usefulness, user satisfaction, and accuracy of the information provided. This is an important contribution to library studies, and it will be a useful textbook for teaching references courses in library schools. Powerful research models help explain what is happening in the reference transaction. It encompasses a comprehensive review of the research literature. It offers a unique systems analysis of the reference transaction and includes a detailed appendix of the concepts, operational definitions, and research variables used to measure outcomes as well as statistical results from all known prior studies. |
Note |
English. |
Local Note |
eBooks on EBSCOhost EBSCO eBook Subscription Academic Collection - Worldwide |
Subject |
Reference services (Libraries)
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Interviewing.
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Information services.
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Public libraries -- Reference services.
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Readers' advisory services.
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Interviews.
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Library Services
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Information Services
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Interviews as Topic
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information services. |
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documentation centers. |
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Library & information sciences. |
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LANGUAGE ARTS & DISCIPLINES -- Library & Information Science -- General. |
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Gestion d'entreprises. |
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Readers' advisory services. (OCoLC)fst01090615 |
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Public libraries -- Reference services. (OCoLC)fst01082705 |
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Interviews. (OCoLC)fst00977644 |
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Information services. (OCoLC)fst00972696 |
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Interviewing. (OCoLC)fst00977601 |
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Reference services (Libraries) (OCoLC)fst01092439 |
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Inlichtingenwerk (dienstverlening) (NL-LeOCL)078545811 |
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Bibliotheekgebruik. (NL-LeOCL)078452570 |
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Bibliotheken. |
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Reference. |
Alt Author |
Richardson, John V., 1949-
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ISBN |
0585492328 (electronic bk.) |
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9780585492322 (electronic bk.) |
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9781849507974 (electronic bk.) |
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184950797X (electronic bk.) |
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0125877803 (acid-free paper) |
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9780125877800 (acid-free paper) |
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