Incivility: Difference between revisions
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=== Suggest apologizing ===
[[mediation|Mediation]] regularly involves disputes in which one party feels injured by the other. The apology is an act that is neither about problem-solving and negotiation, nor is it about arbitration. Rather, it is a form of ritual exchange between both parties, where words are said that allow reconciliation. In
For some people, it may be crucial to receive an [[apology]] from those who have offended them. For this reason, a sincere apology is often the key to the resolution of a conflict: an apology is a symbol of forgiveness. An apology is very much recommended when one person’s perceived incivility has offended another.
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