Call us on 0808 808 2008
You can reach our free helpline any day of the week between 4pm and 10pm. Our team will offer you support in a non-judgemental and non-directive way.
What to expect when you call
Being non-judgemental means that we take all attempts to seek support seriously. Therefore, we will respond to any issue that you bring to us.
Our services are targeted at young people. This is why the majority of our helpline volunteers are 30 years or younger. Nevertheless, we support people of all ages and backgrounds. We do not turn anyone away.
Call us
When you call us, you will be greeted with an automatic message welcoming you to our helpline. If our Helpline Officers are busy with other calls, you will be welcomed to the queue. This means you will remain on the line, and as soon as one of our helpline officers is free, they will be able to attend to the call. If you prefer you can call at a later time.
You can call us at: 0808 808 2008. Our helpline is open from 4:00 PM – 10:00 PM, 365 days a year.
When you are connected to one of our helpline officers, they will greet you and ask for demographic information. You are at liberty to refuse to provide any of this information as you see fit.
“I had never spoken about my issue to anyone before, but I felt the need to speak to someone as my situation was not getting better. I rang MYH and a sister took my call. At first I was scared but this sister made me feel at ease. She helped me so much. One key thing which she said to me was ‘to forgive’ myself which I have, Alhamdulillah. Just speaking to somebody who listened without judgment has opened up doors for me which will never be closed. I ask Allah (swt) to reward you all abundantly for your efforts and to have mercy upon you all and to support you in this worthy cause ameen. This helpline, I’ve used it only once and it’s saved me.”
MYH client
The scope of our support
We have helped Muslims all over the UK with faith and culturally sensitive support. When you reach out to us, our Helpline Team will support you with empathy, empowerment, and active listening.
We want to make sure that you receive the help you require. This means that we will help you reflect on your concerns, pose questions to further explore the problem, and empower you to create a plan or reach a conclusion to address your issue.
Although we give faith and culturally sensitive support, our Helpline Team is unable to provide religious advice or counselling.
If you need assistance beyond our scope, we can signpost you to an organisation that is suited to your needs. Based on what you need, we will help connect you with one of our trusted partners. If you are in immediate danger or at risk of harm, contact 999 for emergency services.
