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IU KOKOMO
University Information Technology Services
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IT Help for Students
IT HELP FOR STUDENTS
Ways for students to get IT help
New phone? No problem. We'll get Duo on your device.
Forgot your passphrase? It happens to the best of us. We'll help you reset it.
Need help making a PowerPoint presentation or adding citations to a paper? We've got your back.
The IT department at IU Kokomo (UITS) has support and training staff ready to help you solve your tech problems so you can get back to focusing on what really matters.
Here in UITS, we do more than create accounts and reset passphrases. Our IT Training staff provides free consulting and training services to students, faculty, and staff. We can make sure that your laptop has the proper software and applications installed that will enable your success, while providing the training necessary to improve your technology skills.
Not sure which department you need? Don't worry. Come to either office and we'll guide you the rest of the way.
IT Training and Consulting
IT Training and Consulting provides services to students, faculty, and staff for their personal devices, and is available for live remote support Monday - Friday, 8:30 a.m. - 5 p.m. Please complete the request form to schedule an appointment.
IT Training Request Laptop Information for New Students
Our IT Trainers are also available via real-time video chat in the library, room KA 124, Monday - Thursday, 10 a.m. - 5 p.m. Walk-ins are welcome on a first come, first serve basis. Just walk into the IT Training office, say hello, and we will be happy to provide assistance with your personal devices.
Gregory Ogle
Manager, IT Training
Phone: 765-455-9589Email: gmogle@iu.edu
Michael Lynch
IT Training Specialist
Phone: 765-455-9424Email: jomlynch@iu.edu
IT Training Center
Remote Training
8:30 a.m. - 5 p.m.
Monday - Friday
765-455-9589
Walk-In Training
10 a.m. - 5 p.m.
Monday - Thursday 
KA 124 (in the library)
Check out these cool videos!

Watch the Cougar Country Video with Audio Description
Description of the video:
On a black and white screen, Kingston Cougar walks into an office carrying a computer. 
Greg Ogle is seated and stands up to meet Kingston: “Hey, Kingston! How you doing’? How can we help? Have a seat.”
 They high-five. Greg pulls out a chair for Kingston and they are seated and Kingston pulls out his laptop.
Greg: “Black screen. Does it have power?”
Kingston shrugs.
Greg: “Is it turned on?”
Kingston nods.
Greg: “Is it on screen saver?”
Kingston scratches his head.
Greg: “Let’s try.” He touches the screen. The screen lights up to show Kingston’s research paper. Kingston acts embarrassed. Greg grabs a tub of chocolate to pass one to Kingston.
Greg: “Kingston, I’m glad we could help you out today. If there’s something we can do in the future, let us know.”
Kingston gives a thumb up.
Greg: “Would you like some chocolate?”
Kingston acts excited then grabs the whole chocolate jar and takes off.
The IU Kokomo Cougars logo fills the screen along with the words, “This is Cougar Country.”
Computer troubles? There is no problem too big or small. Visit the IT Training Center in room KA 124.

Watch the Orientation Video with Audio Description
Description of the video:
IT Animal crossing: student technology at Indiana University
[ Music ]
A cartoon scene of a summer camp setting with an office and cabins surrounding a lake appears.
The camp office sign reads “Welcome to Camp Reboot, Indiana University, your IT orientation getaway”
A cartoon character, Lucy, cheerfully walks past the sign to the office.
She rings the doorbell and is greeted by a tall cartoon figure of a giraffe, who speaks to her.

>> Welcome to IU! We’re glad you’re here. We’re the UITS Support Center. We're here when you need us 24/7 via live chat, phone, and email. We also have walk-in support centers, and we staff Student Technology Centers on some campuses. If you’d rather do your own research, the Knowledge Base is where you can look up anything you need to know about technology at IU.

Icons appear representing UITS Support Center services.
The URL for the IU Knowledge Base appears Kb.iu.edu

>> Visit each cabin to learn more about the tech that can help you on your way. After each visit, you’ll earn an IU token to turn in here for a special surprise. Good luck to you, and we’re always here if you need us!

The giraffe gives Lucy her first IU token, which drops into a basket she carries.
Lucy walks to a dock by the lake and gets in a small boat driven by a cartoon figure of a penguin.
The penguin transports Lucy to the other side of the lake where she exits the boat.
She walks up to the first cabin on her journey and rings the doorbell. The door opens and a cartoon figure of turkey appears and speaks to her.

>> Use the IU Mobile app, available from the Apple App Store or the Google Play Store, to find a lot of the tools you’ll need in one place. Everything from campus maps and bus routes to advising appointments can be found on IU Mobile.

Icons and screen shots representing the IU Mobile app appear.
The turkey drops another IU token into Lucy’s basket. She smiles and walks out of the scene.
Lucy arrives at the next cabin and rings the doorbell. A cartoon figure of a giant sloth appears and talks to her.

>> IU provides access to more than 400 apps, like Microsoft Office and Adobe Creative Cloud, at no additional cost to you. Just login into IUware to find and download what you need. You can also use IUanyWare to access apps over an Internet connection on demand and save your files in the cloud from any location using any device.

Icons representing Microsoft Office and Adobe Creative Cloud appear.
Screen shots of the IUware and IUanyWare web pages appear.
The sloth drops another IU token into Lucy’s basket. She smiles and walks out of the scene.
Lucy arrives at the next cabin and rings the doorbell. A cartoon figure of a large bull appears and talks to her.

>> Printing is easy with the Pharos Print Mobile App. Send documents to print from your phone, then stop by any printer anywhere on campus and release your print job using your CrimsonCard.

An icon representing the Pharos print mobile app appears.
The bull drops an IU token into Lucy’s basket. She smiles and walks out of the scene.
Lucy arrives at the next cabin and rings the doorbell. A cartoon figure of a zebra appears and talks to her.

>> To keep your data safe, Indiana University uses two-step authentication. To protect your account, enroll your device, download the Duo mobile app, and choose “send me a push” when you log in. Push notifications are the fastest way to confirm your identity.

The IU logo and an icon for the Duo mobile app appear.
The zebra drops an IU token into Lucy’s basket. She smiles and walks out of the scene.
Lucy arrives at the next cabin and rings the doorbell. A cartoon figure of a giant panda bear appears and talks to her.

>> Your safety is our first priority. Sign up for IU Notify to get emergency notifications via text and email.

The IU Notify logo appears.
The panda drops an IU token into Lucy’s basket. She smiles and walks out of the scene.
Lucy arrives at the next cabin and rings the doorbell. A cartoon figure of a large leopard appears and talks to her.

>> Everyone needs a place to keep their work. At IU, we use Microsoft OneDrive to store, share, and sync files in the cloud.

The Microsoft OneDrive logo appears.
The leopard drops an IU token into Lucy’s basket. She smiles and walks out of the scene.
Lucy arrives at the next cabin and rings the doorbell. A cartoon figure of a cat appears and talks to her.

>> Looking for tech? We offer deals on new stuff you want, like discounts at Dell, Apple, and AT&T.

Logos for Dell, Apple, and AT&T appear.
The cat drops an IU token into Lucy’s basket. She smiles and walks out of the scene.
Lucy arrives back at the camp office cabin where she started. She dumps her bag of IU tokens into a collection bucket. Fireworks shoot up from the bucket and explode in colorful displays over the lake. An IU flag runs up the flagpole next to the camp office. An airplane appears overhead trailing a banner which reads “Congratulations.”

>> You made it!!! Learn more about all this and more at uits.iu.edu/studentguide.

Closing graphic. University Information Technology Services, copyright 2021, the Trustees of Indiana University.
1000+
STUDENTS TUTORED PER SEMESTER
2ND
HIGHEST RATED APP STATEWIDE ON ONE.IU
22,630
MALICIOUS SOFTWARE OBJECTS FOUND ON ONE STUDENT'S COMPUTER
100+
YEARS OF EXPERIENCE WITH COMPUTER TECHNOLOGY BETWEEN GREG AND MIKE
UITS Support Center
The Support Center team is available via real-time video chat at the IT Support Center, in library room KA 127. Just walk up to the video support terminal, say hello, and we will be happy to help you during these regular hours:
Call 765-455-9315 for technical support, 24 hours a day, 7 days a week.
We remove technology roadblocks to enable academic success.
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