Library Catalog Help
Library Catalog Help
What can we help you with today?
Some of the features described in this online help guide may not be enabled for your library. If you have additional questions about a feature that you see in the help, please ask a librarian for assistance.
General FAQ
How do I log in?
To log in
Tap Menu (), then select Log In.
Provide your username and password at the prompt.
Note: If you are presented with a system list and don't know which to choose, ask your librarian for assistance.
Tap Log In.
How do I create an account?
To create an account
Tap Menu (), then Log In.
Tap Register.
Note: If self registration is disabled, see a librarian for assistance in creating your account.
Fill out the required information and tap Register.
Where do I find details about my library?
Tap Menu (), then tap Library Information.
Information presented here about the library may include the location (or address), phone number, and hours of operation.
How do I change the language?
Tap Menu (), then tap Select Language, and select the desired language from the list to change the language.
How do I enable Accessibility Mode?
Tap Menu (), then Enable Accessibility Mode.
Can I request an item my library doesn't have?
If your library has enabled this option, you can send requests for new titles or specific information, and track those requests, in My Account.
To send a request
Tap the Menu button () and tap Send a Request.
If prompted, log in to your library account.
Select the type of request you want to make from the list of options. Your selection will modify which fields are displayed.
Fill out the fields, then tap Submit.
How does the Select an Action menu work?
The Select an Action menu is found on the search results page, on an item's detail display, and in My Lists. It appears as a vertical ellipsis (). Tap the three dots to open the menu, and select the desired action.
Depending on your library's configuration, you may see these options in the Select an Action menu:
Place Hold: Place a hold on the title.
Add to My Lists: Save the title to a list. If you're signed in, you'll be prompted to select the list to which the title should be assigned. Otherwise it will add it to the temporary list.
Email: This option lets you email item information.
Text It To Me: This option lets you text item information to a cell phone.
The following options appear only in the Select an Action list on the My Lists page:
Delete: This option lets you delete the title from lists within My Lists.
Move: This option lets you move the title from one list to another within My Lists.
Copy: This option lets you copy the title from one list to another within My Lists.
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Search FAQ
How do I limit my search by title, author, subject, or another field?
Tap Search Options to expand the search interface. Use the Fields drop-down list to limit your search to a particular field (for example, Title, Author, or Subject). If you want to search all fields, leave All Fields selected.
How do I limit my search to a specific location or database?
Tap Search Options to expand the search interface. Use the Limits drop-down list to limit your search to a specific location or database (for example, the Library of Congress). If you do not want to use this feature, leave Everything selected.
How do I use Advanced Search?
You can create more specific searches so that you receive results that are more tailored to your needs by tapping Search Options to expand the search interface, then tapping Advanced Search.
While there are many options to limit your search, if you select too many limits, your search may not return any results at all.
With an advanced search, you can search exact phrases or exclude terms from your search. For example, if you wanted to do a search on potters but did not want results for "Harry Potter," you could search the term "potter" and enter "Harry" in the unwanted terms box.
You can also apply any combination of limits on your search with Additional limits, including format type, language, location, fields, availability, and targets.
Once you have set up your search with the terms and limits you want, click Advanced Search to get your search results.
How do I filter the results of my search?
Search facets limit the results of your search by filtering the results by specific characteristics, such as author, media format (books, DVDs, musics, and so forth), or publishing date, to name a few.
The facets are located in a slide menu that can be opened by tapping Filter Results on the search results page.
Facets are listed by category, such as Author, Format, Item Type, Electronic Format, and so forth. Here are some ways you can use facets to refine your search:
Select a facet. Each facet narrows the search to specific works in the library. For example, if you select "Books," your search results will only include items that are books.
Select multiple facets. Each time you select a facet, the search results update, narrowing the search even further. For example, if you select "Books" facet and later select the facet for a specific author, your search results will only include books by that author.
Include or exclude facets. Each facet has Include and Exclude buttons. Set the checkbox next to one or more facets, then click Include or Exclude. "Include" requires all displayed search results to pertain to the facet. "Exclude" removes content pertaining to the facet from all displayed search results. For example, if you want to search for "potter" but don't want to include books by J. K. Rowling, you can filter out those books by excluding the "Rowling, J. K." Author facet.
Experiment! Facets let you be very flexible with search results. Try using the different facets and see what results you get.
How do I remove facets from my search criteria?
Tap Filter Results. Any facets you have applied will appear under Narrowed by: in the slide out menu. Facets you have included in search results will have a (plus) sign; facets you have excluded will have a (minus) sign. Tap (remove) to the right of a facet remove it.
How do I place a hold?
You can request that a hold be placed on an item that is checked out so you can check it out once it becomes available.
To place a hold
Perform a search for the item or items you want.
From the Search Results page, navigate to the item you want to place on hold and tap the Select an Action menu for that item, then tap Place Hold.
Log in, if prompted.
Select the pickup library from the drop-down list and tap Place Hold.
How do I download an eBook?
Some of your search results may include eBooks.
You can download them from your search results by tapping the Select an Action menu for that item, then tap Download. Select the reader or format you want, and the eBook will begin to download.
Can I buy items?
If your library catalog has enabled the Buy It Now feature, tapping Buy It Now for a title will take you to an online store to make the purchase.
Note: Items purchased through these library links provide a portion of the purchase price back to your library.
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My Account FAQ
What is My Account?
My Account lets you view your checkouts, holds, and any fines you may have. You can also view your personal information, change your PIN or password and set up your preferences.
How do I get to My Account?
Tap Menu (), then tap My Account.
Note: If you are not already logged in, the system will prompt you to log in before you can access the My Account page.
Personal Information
What is my PIN or password?
When your account was created, a PIN (personal identification number) or password was chosen to protect your account from unwanted access.
How do I change my PIN or password?
The steps to change you PIN or password are different depending on whether or not you know your existing PIN or password.
To change a known PIN or Password
Log in to your library account.
Go to My Account.
Open the Personal Information tab, then open the Change PIN or Change Password section.
Provide your current PIN or password and your desired new PIN or password, then tap Update.
To reset your PIN or Password
Tap Menu (), then select Log In.
Tap Forgot my PIN.
Provide your username and tap Submit.
You'll receive an email with a recovery link. Follow the instructions in the email to reset you PIN or password.
How do I change my personal information?
Your library may allow you to edit your own personal information online. If not, please speak with a librarian about the needed changes.
To edit personal information
Tap the Menu button () and tap My Account.
Log in, if prompted.
Click Edit.
Select the field you want to update and enter the updated information.
Click Save.
How do I set up text (SMS) notifications?
Your library may allow you to set up text (SMS) notifications online. If not, please ask a librarian for assistance.
If you have a phone that can receive text messages, you can use the SMS Notifications section under My Account to enter the phone number and select which notifications you want to receive. Click Add New to define a new phone and select the notifications you want to receive. You can subscribe to the following notifications:
Bill Notices—Lets you receive notifications about fines and fees.
Overdue Notices—Lets you receive notifications about items that may be coming due or have passed the due date.
Hold Pickup Notices—Lets you receive notifications regarding items that you have placed on hold.
Manual Messages—Lets you receive messages written to you by a librarian. These may be in response to a communication you have sent to the library.
User Announcements—Lets you receive general messages sent by the library.
How do I change my personal preferences?
If your library allows it, you can change your personal preferences in the Personal information section of My Account. If not, please talk to a librarian at your library.
To edit personal preferences
Tap Menu (), then tap My Account.
Log in, if prompted.
Tap Personal Information, then tap Preferences.
Adjust your preferences the way you want, then tap Update.
Checkouts
How do I view the items I currently have checked out?
You can view the titles you currently have checked out from My Account.
To view your current checkouts
Tap Menu (), then My Account.
Log in, if prompted.
Navigate to the Checkouts tab.
How do I know if an item is overdue?
The Date Due column in My Account > Checkouts lists when each checked out title is due. Overdue titles will have an alert badge ().
How do I renew an item?
If your library allows you to renew items online, you can do so from the Checkouts tab in My Account.
Note: Certain items may not be renewable online. Items that cannot be renewed are clearly marked with a description as to why that particular item is not renewable.
To renew items online
Tap Menu (), then select My Account.
Log in, if prompted.
Navigate to the Checkouts tab, then expand the desired section.
Select the item or items you want to renew or use the Select All option to select all your current checkouts.
Tap Renew.
Why can't I return a digital item?
Some digital items cannot be returned and simply expire at the end of their checkout period.
Holds
How do I place a hold?
You can request that a hold be placed on an item that is currently checked out so you can check it out once it becomes available.
To place a hold, use the Place Hold button or the Select an Action drop-down list from the search results page or from the detail display for the item. You can manage your holds from the My Account page, but you cannot place a hold from My Account. To place a hold in person at your library, please see a librarian.
To place a hold
Perform a search for the item or items you want.
Do one of the following:
From the Search Results page or the Title Details page, find the item you want to place on hold and click Place Hold.
From the Search Results page, use the checkboxes to select multiple items and click Place Hold(s) from the Select an Action drop-down list. This option may not be available on mobile screens.
Note: If you are not logged in to your library account, choosing the Place Hold option prompts you to log in.
From the window that displays, select the pickup library from the drop-down list.
Click Place Hold.
A message displays that tells you whether or not the hold was successfully placed.
How do I view my holds?
You can view your current holds from the Holds tab in My Account. The Holds tab can have up to three sections: Library Holds, Digital Holds, and Group Holds.
How do I know if an item is ready for pickup?
If you have any holds that are available for pickup, an alert icon displays in the Holds section in My Account. If you have email notifications set up with your library, they will send an email notifying you that your item is ready for pickup.
How do I suspend a hold?
You can suspend a hold previously placed until a later date.
Some digital titles do not support suspending holds.
To suspend a hold
Tap Menu (), then select My Account.
Log in, if prompted.
Navigate to the Holds tab, then expand the Digital Holds or Library Holds section.
Tap Select an Action (), and select Edit/Suspend Hold.
Provide the starting date for your suspension. Set the End Date checkbox to display the End Date field, if needed.
Tap Suspend.
Note: If no end date is provided, the hold will remain suspended until until the suspension is manually removed.
How do I cancel a hold?
If your library allows it, you can cancel a previously placed hold. You can manage your holds from the Holds tab in My Account, or by talking to a librarian at your library.
To cancel a hold
Tap Menu (), then select My Account.
Log in, if prompted.
Navigate to the Holds tab, then expand the Digital Holds or Library Holds section.
Tap Select an Action () next to the hold you wish to cancel, then select Cancel Hold.
Confirm the cancellation.
How do I edit the pickup location for a hold?
You can manage your holds from My Account, or by talking to a librarian at your library.
To edit the pickup location for a hold
Tap Menu (), then select My Account.
Log in, if prompted.
Navigate to the Checkouts tab, then expand the Library Holds section.
Tap the Select an Action menu next to the title for which you wish to change pickup location.
Tap Edit Pickup Location.
Use the drop-down list to select the new pickup location.
Tap Save.
Fines
How can I view my current fines?
Current fines are visible from My Account.
To view your current fines
Tap Menu (), then My Account.
Log in, if prompted.
Navigate to the Fines tab, then expand the Current Fines/Blocks section.
How do I pay a fine?
Your library may allow you to pay fines online. You can also pay fines in person at your library.
To pay your fine online
Tap Menu (), then My Account.
Log in, if prompted.
Navigate to the Fines tab, then expand the Current Fines/Blocks section.
Select the fines you want to pay.
Note: If you have a library credit on your account, tap Apply Credit to use that credit.
Tap Make a Payment.
Fill out your payment information.
Tap Submit.
Note: Your library may require you to accept their Terms and Conditions before you can make the payment.
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My Lists FAQ
What is My Lists?
When you find items while searching that you want to keep and organize, you can save them to My Lists. You can create and customize your lists, and you can print or email your lists. From My Lists, you can also place holds on items.
How do I view My Lists?
Tap Menu (), then My Lists. Use the drop down menu to select individual lists to view.
Log in, if prompted.
How do I add an item to My Lists?
To add items to your My Lists
From the search results page, tap the Select an Action menu () next to the title you want to add to a list.
If you are logged in to the system, select which of your lists you want to save items to, then tap Add.
If you are not logged in to the system, the title will be added to Temporary List automatically.
How do I move items from my Temporary List?
If you are logged in to the system, you can move items into other lists, or you can save the entire list. In essence, you will be creating a new list out of the items in your Temporary List.
If you are not logged in, the list of titles will be cleared after your session has expired (about 10 minutes with no activity in the browser). You can log in after you have placed items in your Temporary List to move them to one of your saved lists.
To move items from your Temporary List
Tap Menu (), then My Lists.
Tap Select an Action () for the title you wish to move, then tap Move.
Select the destination list, then tap Move.
How do I save a Temporary List?
To save your Temporary List
Tap Menu (), then My Lists.
Tap Select an Action () next to the lists drop down menu, then tap Save Temporary List.
When prompted, name your new list and tap Save.
Note: If you log out without saving the list, the Temporary List will be cleared.
How do I add or delete a list?
To create a new list
Tap Menu (), then My Lists.
Tap Select an Action () to the right of the Lists drop down.
When prompted, name your new list.
Tap Create to create the new list.
To remove a list
Tap Menu (), then select My Lists.
Tap Select an Action () to the right of the Lists drop down.
Select Remove List.
Tap Delete to confirm.
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