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Journal of Organizational BehaviorVolume 32, Issue 5 p. 788-818
Research Article
The relation between emotional intelligence and job performance: A meta-analysis
Ernest H. O'Boyle Jr.,
Ronald H. Humphrey,
Jeffrey M. Pollack,
Thomas H. Hawver,
Paul A. Story
First published: 13 June 2011
https://doi.org/10.1002/job.714
Citations: 430
Abstract
This meta-analysis builds upon a previous meta-analysis by (1) including 65 per cent more studies that have over twice the sample size to estimate the relationships between emotional intelligence (EI) and job performance; (2) using more current meta-analytical studies for estimates of relationships among personality variables and for cognitive ability and job performance; (3) using the three-stream approach for classifying EI research; (4) performing tests for differences among streams of EI research and their relationships with personality and cognitive intelligence; (5) using latest statistical procedures such as dominance analysis; and (6) testing for publication bias. We classified EI studies into three streams: (1) ability-based models that use objective test items; (2) self-report or peer-report measures based on the four-branch model of EI; and (3) “mixed models” of emotional competencies. The three streams have corrected correlations ranging from 0.24 to 0.30 with job performance. The three streams correlated differently with cognitive ability and with neuroticism, extraversion, openness, agreeableness, and conscientiousness. Streams 2 and 3 have the largest incremental validity beyond cognitive ability and the Five Factor Model (FFM). Dominance analysis demonstrated that all three streams of EI exhibited substantial relative importance in the presence of FFM and intelligence when predicting job performance. Publication bias had negligible influence on observed effect sizes. The results support the overall validity of EI. Copyright © 2010 John Wiley & Sons, Ltd.
Note: Correction added on 22 July 2010 after first publication online on 29 June 2010. The affiliations for Ronald H. Humphrey and Thomas H. Hawver have been corrected in this version of the article.
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Citations: 430
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Copyright © 2010 John Wiley & Sons, Ltd.
Keywords
emotional intelligence
emotional competencies
job performance
meta-analysis
Publication History
Issue Online:
13 June 2011
Version of Record online:
29 June 2010
Manuscript accepted:
15 May 2010
Manuscript revised:
30 April 2010
Manuscript received:
15 July 2009
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