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- Jun 17 2015, 1:45 PM (458 w, 20 h)
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- MBeat33 [ Global Accounts ]
Feb 26 2024
Feb 15 2024
Feb 6 2024
thank you for this Task @AKanji-WMF
Jan 10 2024
Thanks, @Damilare for the news
Dec 21 2023
Dec 19 2023
thanks @AKanji-WMF
Dec 15 2023
Dec 13 2023
Thank you @Damilare
Dec 11 2023
I also found a refund from 12/7 that's not in Civi, 199183456.1 aka ADYEN TSXXF3XC2GHSD272 from cid=62012942
Dec 5 2023
Thanks @jgleeson for Donor Relations it's helpful to have address data for searching. Short term adding country is fine, though I think the question of prioritization / scope of the issue touches more stakeholders (does email team use that data for segmentation? etc).
Nov 30 2023
Many thanks for the context and the patch, @Ejegg
Nov 27 2023
Nov 21 2023
Nov 9 2023
Oct 24 2023
Ah got it, thanks for the helpful info.
Oct 16 2023
There is one more:
Oct 12 2023
I can confirm that those 4 ^^ are the most recent - we'll keep an eye out for any new ones.
Oct 11 2023
Thanks @AKanji-WMF I'm checking with the DR team for any examples newer than Monday's additions of 192862907.1, 193222306.1,
192862907.1, and 193358067.1
Oct 5 2023
Oct 1 Invoice ref. 191104808.2|dup-1696263975
Sep 30 invoice ref. 191104808.2
Sep 20 2023
That's welcome news, thank you @Ejegg
Aug 7 2023
cid=49363433 187546189.1 ApplePay Visa onetime Aug 3rd
Jul 31 2023
Jul 19 2023
Thanks for the extra improvement + the headsup
Awesome, many thanks @Eileenmcnaughton
Jul 14 2023
Recent breadcrumbs:
Jul 11 2023
Jul 7 2023
Jun 15 2023
Thanks @Cstone for adding the donor and making the followup Task
Jun 7 2023
Thank you, @Cstone
Jun 2 2023
@Pcoombe there are 967 in MXN via Adyen this week
May 31 2023
May 23 2023
Thank you, @AKanji-WMF
May 22 2023
Thanks, @Damilare
May 19 2023
May 11 2023
I was looking at CZK contribs for this month and 18 one-time donations got this error too. Samples:
Thank you, @Cstone
After checking with @krobinson we decided to proactively refund the duplicates - thank you, Adri!
May 10 2023
May 8 2023
I sent these transactions to Adyen support, and they confirmed that similar notifications are being sent for the manual refunds + the API ones. Below are two notification logs they sent. This task is not a huge priority, so we can close it as below the threshold of need, unless it's a simple thing to change.
May 4 2023
For sure, @AKanji-WMF fine to close
Great question, @Ejegg
May 2 2023
No longer a thing.
Ok to decline, for sure, thanks for checking @Eileenmcnaughton
For sure, some update or patch helped with this!
I'm thinking this might have been from a time when the donor data delivery process was going to provide the donors with a direct d/l page.
We didn't see the issue recur with the EoY TY email sends for 2021 + 2022, so the one-off theory makes sense. I'm fine w/closing unless there's any other reason to keep it open @Eileenmcnaughton
I think this got fixed, so am closing, thanks @Eileenmcnaughton
For sure, @Eileenmcnaughton
Apr 21 2023
Archeological - fine with me to close, thanks @Eileenmcnaughton
Apr 20 2023
I shared these transactions with Jake & he's looking into the gap in timing for refunds...
Apr 19 2023
I hope this is an appropriate place to note this, the dLocal console seems to be case sensitive when using the long transaction ID.
Apr 14 2023
Apr 12 2023
Thank you, @Cstone for the info. I will queue that question for next week's Adyen call.
Apr 11 2023
Apr 5 2023
Thanks for the info @Cstone As these retried successfully, I'm going to Resolve this Task. Hopefully any future AmEx outages are similarly brief!
Mar 31 2023
Thank you @Dwisehaupt for your help
ssh-ed25519 AAAAC3NzaC1lZDI1NTE5AAAAICT2UiiJlyigwmN6gcaPwFBefJkbu4EAX7fQeDKkzXlt mbeattie@wikimedia.org
Mar 30 2023
Mar 28 2023
Nothing similar at Ingenico between Mar 22-28.
Mar 27 2023
Mar 23 2023
Thanks, @Cstone for the info - I'll subscribe to that and close this as a duplicate
Mar 21 2023
Nothing similar at Ingenico between Mar 15-21.
Mar 15 2023
Mar 14 2023
Nothing similar at Ingenico between Mar 8-14, but I will monitor periodically.
Mar 8 2023
Mar 7 2023
Feb 27 2023
Feb 24 2023
Got it, thanks @Dwisehaupt
Jan 18 2023
That's a great find, thanks @Ejegg we will add those suggestions to our donor-facing messaging
Jan 13 2023
Sure thing, @TSkaff one ticket from the old card processor is not too much to go on from this far away in time!
Jan 12 2023
Jan 4 2023
@Cstone these are the recent tickets where donors have received the ‘unable to find a donation form matching your parameters’ error message (which I'm hoping is related to this unresponsive form issue, though I understand that message may also show for a range of other reasons including small countries mixing it up with form chooser):