Communications and Programs Specialist
Job Category: Library
Requisition Number: COMMU001256
Posted: September 29, 2021
Closed: January 4, 2022
Showing 1 location
MA - Boston TFCCS
Boston, MA 02115, USA
Department: The Mary Baker Eddy Library
You will support two key functions at The Mary Baker Eddy Library (MBEL).
Communications work includes developing and executing website content and interacting with service departments to create content-centered deliverables for web, translation, and promotion. This involves conceptualizing and managing both periodic and episodic deliverables and requires a solid understanding of MBEL’s mission and strategic goals, an understanding of its archival holdings, and a broad overview of its organization.
Programs work focuses on the development and production of programs for youth, families, and adults, including MBEL’s monthly Seekers and Scholars podcast. This involves conceptualizing how programs relate to the Library’s collections and more broadly to the history and contemporary outreach of The First Church of Christ, Scientist. This leads to facilitating preparation and execution of programming in audio, video, and live formats.
You must be an effective communicator and collaborator, highly organized, technologically capable, detail oriented, and deadline-aware.
MBEL is a trusted and authoritative resource on Mary Baker Eddy and the history of the Christian Science movement, providing public access to original materials and educational experiences about Eddy, the ideas she advanced, her writings, and the institutions she founded and their healing mission.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Manages the periodic execution of research articles, newsletters, and employee bulletins. Under direction of the manager, responsible for the annual execution of 50+ research articles, 32 scheduled newsletters, and a number of employee communications.
- Develops topics for, and drafts, newsletters, using new and repurposed content
- Facilitates content planning, developing editorial calendars
- Coordinates image acquisition and legal permissions with MBEL’s Photo Archivist and Office of General Counsel (OGC)
- Drafts copy and creates mockups for newsletters and employee bulletins; circulates for copyediting, review, and approval
- Coordinates and tracks timelines for monthly and quarterly newsletters in five languages
- Manages workflows for newsletters and website articles, monitoring deadlines, circulating content with service departments, including Office of Language Services (OLS), Production and Design Service Group (P&DSG), and OGC, and maintaining job files
- Conceptualizes associated graphic deliverables and coordinates their creation with P&DSG
- Repurposes content for additional uses
Program development (25 %)
Works with Manager of Programs and Scholarly Engagement in:
- Executing pre-recorded and live podcasts; author talks and panel discussions; Library-held scholarly conferences; and like events
- Conducting program-related research in the Library’s archives, as well as at other institutions
- Developing long-term program strategies
- Developing new program formats (such as recording podcasts with live audiences)
- Investigating and researching program possibilities
- Expanding networking outreach
Promotional and administrative support (15%)
Takes the lead in overseeing promotion of MBEL deliverables for MBEL activities; collaborates on MBEL’s promotional needs, strategies, and design requirements.
- Meets regularly with staff to assess promotional needs related to adult and youth programs:
- Initiates relevant website content
- Drafts promo copy
- Determines and proposes promotional audio/visual content
- Determines promotional strategies that effectively communicate about Library programs
- Networks with audiences on-site and online
- Writes creative briefs
- Facilitates signage design and production
- Attends program development meetings and participates in strategizing on execution of MBEL mission, according to CSBD direction
- Tracks development of deliverables with service departments
- Monitors due dates
- Works with service departments to publish ads
- Maintains currency of MBEL contact database
- Creates and maintains internal MBEL content workflows, including for new and repurposed website content, programs projects, website updates, and oral history recordings
- Functions as a key member of MBEL social media team and is cross-trained to lead planning meetings and create new posts
- Maintains MBEL email and voicemail accounts, monitoring and responding to questions and requests
- Monitors MBEL websites for updates, errors, and peak performance; initiates necessary fixes with Technology Services Group (TSG) and/or PDSG
- Tracks analytics supplied by P&DSG for website, podcasts, newsletters, and social media, recommending strategies, surveys, and approaches based on findings
- Performs appropriate website updates in content management system (Wordpress)
Programs and events production (15%)
- Coordinates programs event planning with service departments and oversees execution of service delivery, including:
- Promotional materials and signage (P&DSG)
- Set-up of venue (Plaza Activities/Real Estate Planning & Operations)
- Recording and broadcasting of events (Broadcast & Multimedia Production Services [BMPS])
- Dissemination of recorded events (podcasts, webcasts, etc)
- Coordinates with program participants, including:
- Contracts, honoraria, and reimbursements
- Technology set up and orientation
- Travel and lodging
- Provides feedback and notes during and after recording sessions
- Contributes to the strategic development of Library programs
- Coordinates with service departments to deliver audience engagement statistics to MBEL
- P&DSG (Promotion and Design Service Group)—web analytics
- BMPS—live online participation
- PA (Plaza Activities)—onsite visitor counts
- Assists Educational Programs Head with organization of live and virtual youth programs
Performs other duties as assigned.
STAFF MANAGEMENT AND JOB CONTACTS
Supervisor: Senior Manager, Programs and Communications
Manager Programs and Scholarly Engagement; Educational Programs Head; MBEL staff; Mother Church employees; Mother Church members; general public. Collaborates closely with various departments, including PDSG, OLS, BMPS, OGC, JSH, and the Office of the Clerk.
This position requires a Bachelor’s degree or its equivalent and two to four years work experience.
Required: Strong communication, verbal, and writing skills, including the ability to write quickly with minimal rewriting/editing for communicating with diverse audiences. Ability to prioritize and multitask is essential. Excellent computer skills. Facility with social media platforms such as Facebook and Instagram.
Preferred: Familiarity with graphic design applications. Experience in project management.
Familiarity with office software such as Google Suite and MS Office; graphics software (such as Adobe Pro; Illustrator, Photoshop); workflow software (Trello, iContact, Plunet, Asana, Salesforce); content management software (Wordpress); project management software; Concord Study Package. Must be able to apply and innovate with these tools in the organization, management, and tracking of departmental communications and operations.
Works on multiple projects simultaneously in a busy and oftentimes deadline-driven office environment.
Engagement with Christian Science
Membership in The Mother Church required.
Background check required given potential for direct contact with children.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
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