Senior Product Manager, JSH
Job Category: Product Manager
Requisition Number: SENIO01232

Posted: June 9, 2021
Closed: December 2, 2021
Showing 1 location
MA - Boston TFCCS
Boston, MA 02115, USA
Job Details
Department:                Journal, Sentinel, and Herald
The Senior Product Manager serves the mission of The Mother Church by collaboratively leading the team that produces The Christian Science Journal, Christian Science Sentinel, and Herald of Christian Science forward in “more effectually promoting and extending the religion of Christian Science as taught by” Mary Baker Eddy (CSPS Deed of Trust).
Relying on spiritual insight and active collaboration, this globally minded, innovative PM develops and directs implementation of sustainable strategies, based on the publications’ unique mission, to ensure they become ever-more-robust resources that support Christian Scientists and many others in bringing spiritual healing to their families and communities.
The role centers on active and ongoing synthesis of -- and communication about -- four key elements: the mission of the publications as stated by Mrs. Eddy; the vision for the publications outlined by the Christian Science Board of Directors and Trustees of The Christian Science Publishing Society; the publications’ utility as informed by current and potential customers; and technology and other format-related elements that determine how the publication can offered in ways that are “abreast of the times” (Church Manual, p. 44). The role incorporates many elements of traditional Product Management, as well as the responsibilities of Product Ownership in the agile/Scrum framework -- all in service of the mission of the publications and The Mother Church. 
As a member of the JSH leadership team, the PM is a central figure in collaboratively building and executing a vision for the future of JSH by translating mission-based goals and deep customer knowledge into actionable product strategy.
As a curious, compassionate colleague, the PM cultivates an expanding knowledge of product strategy, publishing trends, Agile/Scrum methodology, and ways to contribute to the blessings Christian Science brings to our fellow workers, our readers, their families, and beyond.  
The PM envisions and directs the full range of business activities for their product area, including:
Engaging customers as community members: The Journal, Sentinel, and Herald are the regular output and outcome of a remarkable global community of spiritual thinkers and healers. The PM’s role is to nurture and expand this community. This may include envisioning and executing JSH community events, highlighting the community dimension in the publications themselves, building or upgrading publication formats, adjusting communications, etc. Also, regular engagement with customers occurs via listening tours, cross-functional team user-testing, responding to customer inquiries (in partnership with the Customer Care Center), and generating peer-to-peer sharing activity (in partnership with Promotion & Design Services Group).  
Developing sustainable product strategies: Synthesizing their own spiritual intuition with the publications’ mission, customer knowledge, ideas from leadership and colleagues, analytics, industry trends, and support from the finance team, the PM leads identification and adoption of new strategies that keep JSH “abreast of the times” (Church Manual) and supports progress toward CSPS turning over a profit to The Mother Church, as outlined in the CSPS Deed of Trust.
Building, iterating, and retiring products: Within the publications, the PM leads creation of new products, upgrades to existing products, and retiring of out-dated products. S/he oversees all elements of the publication, including format, delivery, pricing, and promotion. The PM also occasionally envisions and leads cross-CSPS projects. The PM accomplishes progress through the agile/Scrum process – and is accountable for accomplishing Product Owner functions, including directing cross-functional teams, developing product roadmaps, prioritizing work based on customer value, leading planning sessions and sprint reviews, etc. 
Collaborating deeply: Collaboration is a key part of our culture. In our matrix organization, success depends on all staff expressing the proactive grace, patience, and spirit of partnership that nurtures collaboration upward, downward, and outward. Key relationships include:
Reporting relationships:
Supervision:    CSPS Manager
Supervises:      JSH Publishing staff
Partnerships: CSPS Trustees, CSPS Manager, JSH Editorial, fellow CSPS PMs, customers, service managers and teams, etc. 
Regular Contacts include: Customers, CSPS Trustees, CS Board of Directors, Editors, Promotion & Design Services Group managers, Fulfillment Manager, Customer Contact Center Manager,  financial managers, legal teams, copyright administrators, variety of outside creative talent and vendors.
Frequent contact with: Representatives of Branch Churches, individual church members, Reading Room activities, OPA, Purchasing and Procurement departments, other various internal departments.
Education/Experience: College degree required. Advanced degree welcomed. 10+ years progressive professional and management experience in a purpose-oriented or equivalent organization in publishing, product management, or marketing.
Knowledge/Skills: Strong written and verbal communication skills. Outstanding organizational skills. Exceptional ability to take initiative to manage and develop how publications are shaped and delivered. Knowledge of agile/Scrum practices highly recommended. Demonstrated budgeting, forecasting, and P&L experience. Must excel at working individually and with teams -- and desire to develop excellent working relationships. Needs to maintain a clear understanding of the unique mission of The Christian Science Publishing Society, and recognize that sound business activities are grounded in spiritual insight. 
Technology Skills: This position requires mastery of computer skills including word processing, spreadsheets, Google suite programs, Trello and work-process programs, Slack,  presentations, and database programs.
Work Environment: An individual in this position should be confident and comfortable in a fast-paced, changeable, deadline-oriented atmosphere; energetic, upbeat, thoughtful, creative, organized, willing, tactful, solution-oriented and spiritually grounded.
Engagement with Christian Science: Mother Church membership and primary class instruction are required.
Geographic requirements: This position regularly works in the Boston office.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. 
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