support.gale.com
SUPPORT
Connect With Us
Customer Support
For help with account administration such as order status, billing, invoicing and more sign in to My Account or contact Customer Experience. The team is available Monday through Friday, 8 a.m.–5 p.m. EST.
1-800-877-4253 option 3
gale.customerservice@cengage.com
FAQ
My Account
General Information
Invoicing & Billing Settings
Orders & Fulfillments
Products
Return Policy
Customers who register for My Account access:
  • Instantly preview any eBook available on the GVRL platform
  • Manage contacts, billing and shipping information
  • Order print and eBook titles online
  • Renew subscription of electronic resources online
  • View detailed pricing and availability
  • Track order status
  • View shopping cart and manage wish lists
  • Print and pay invoices
How do I register for My Account access?
  1. Proceed to www.gale.com
  2. Access My Account (top right-hand corner).
  3. Scroll down and to the left of the screen, see the following field, “New User”? then select the Register tab.
  4. If already an existing customer, enter Account #, Zip Code and click on the Retrieve tab (your account information will populate).
  5. If account number is unknown, scroll down and enter Account information and contact information. Upon validation the user will be provided with an account #.
  6. Once all the required fields are populated, click on the Submit Registration tab.
*Please note that a confirmation will be sent to the email address provided during registration.
How do I reset My Account password?
  1. Proceed to www.gale.com
  2. My Account – My Profile Overview
  3. Profile
  4. Password & Security
  5. Enter Current Password
  6. Enter New Password
  7. Confirm Password
  8. Enter answer to security question
  9. Update Password
Please contact the Gale Customer Experience team: M-F 8 a.m. - 5 p.m. (EST) 800-877-4253 ext. 54258, if you are need assistance with resetting your password.
Where is the My Account feature located?
Please visit www.gale.com for Gale products, and www.gale.com/thorndike for Thorndike Press products. The My Account link is located on the top right-hand corner of the page. Click on the link to login.
Top of Page
CONNECT WITH GALE

For quick support
1-800-877-4253
gale.technicalsupport@cengage.com
© 2021 Gale, A Cengage Company
TERMS OF USE | PRIVACY
HomeBrowse ProductsProduct UpdatesDirect URLsIconsMARC RecordsTitle ListsWidgetsHomeBrowse Support ToolsVideo TutorialsWebinarsHomeBrowse MaterialsBrowse By TypeUncover Special ThemesAccessMyLibraryGale AdminGale PagesTechnical DocumentsUsage DashboardCustomer Success ManagerCustomer SupportFind Your RepTechnical SupportLive Training
CUSTOMER SUCCESS MANAGERCUSTOMER SUPPORTFIND YOUR REPTECHNICAL SUPPORT