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Technical Support
Contact us for assistance on technical issues with your Gale products. Technical support is available around the clock from our U.S.-based team.
1-800-877-4253 option 4
gale.technicalsupport@cengage.com
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Technical FAQ
General
Access and URLs
Gale Admin and Account Settings
What is my Location ID and where can I find this?
A Gale Location ID can be associated to a User Name and is how Gale identifies your account. It can be found in your Gale URLs, visiting our Location Finder or by contacting Technical Support.
URL Example:
https://link.gale.com/apps/[PRODUCT_ID]/?loc=[LOCATION_ID]
I do not know who my Rep or Customer Success Manager is. How do I find this?
Your Customer Success Manager contact information is listed when logging in to the Support Site with your Location ID.
You can find your Sales Rep by visiting our Rep Finder site.
I am having trouble logging in to my account at https://www.gale.com/.
The Gale.com site is an ecommerce/purchase portal for customers. Site access is maintained by Customer Service. If you are having trouble logging in or have questions about products or services, you can contact Customer Service:
Phone: 1-800-877-4253 TOLL-FREE, option 3
Monday through Friday 8 a.m. – 7 p.m. EST
Email: gale.customerservice@cengage.com 
Where can I download MARC records for my ebooks and databases?
You can visit our Marc Record site to download MARC records for your resources and ebooks. Sign in with your Location ID at the top right to access your current list of MARC records for everything from Products, eBooks, Thorndike, Archives Unbound and eDirectories.
Some databases show a ‘Reading Difficulty’. What do the different reading difficulties mean?
There are three reading difficulties:
Basic: Green circle. A good overview for any researcher beginning a new project.
Intermediate: Yellow square. Builds on research or information provided at the basic level. Intermediate is designed for more experienced researchers and the topics offer more detail.
Advanced: Red triangle. Provides research at a scholarly or professional level.
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For quick support
1-800-877-4253
gale.technicalsupport@cengage.com
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