Service Catalog
Service Catalog
Services (361)
Academic Technology Consultation
This intake process is to offer the campus course/project requests that would be better served with 1:1 consulting from the Teaching and Learning team.
ITS-Academic Advising
ITS-Account Deprovisioning
ITS-Accounts Payable
ITS-Accounts Receivable & Billing
ITS-Active Directory (UMROOT)
ITS-Administration Finance
Internal to ITS. This is the ITS Administration Finance Team. Provides advice and direction on ITS operational and project financial matters.
ITS-Amazon Connect
ITS-Amazon Web Services at U-M
ITS-Amazon Web Services at U-M Account Requests
ITS-Andrew File System (AFS)
ITS-Andrew File System (AFS) Groups Request
ITS-API Directory
ITS-API Directory Access Request
ITS-ARC - Export Controlled Software Agreement
ITS-ARC Account
ITS-Armis2 (HIPAA-Aligned Slurm Cluster)
ITS-Asset Management
ITS-Assistive Tech Assistance
ITS-AUD General Service
Submit a request to the internal U-M Audit Services Support team
ITS-Audiovisual Service
ITS-Authenticated SMTP
ITS-Automatic Call Distribution (ACD) Contact Centers
ITS-Benefits Administration
This form is for ITS use only. Looking for verification of Insurance? Contact the Shared Services Center to request a letter by sending an email to You’ll receive a personalized letter for your auto insurance carrier within 10 business days. For more information on the Shared Services Center, please see
As of November 14, 2021, U-M no longer offers Box as a storage solution, and all migrations have ceased. Over the course of 2021, ITS helped guide the university community through this change by providing a self-service migration tool to move data out of U-M Box and into U-M Dropbox.
ITS-Cable Television
ITS-Campus Community
ITS-Campus Computing Sites
ITS-Campus Computing Sites Printing
ITS-Campus Computing Sites Software Deployment Request
ITS-Campus Computing Sites Software Exception
ITS-Campus Computing Sites Space Reservation System
This service is a cloud-based learning management system used by most U-M instructors and students to facilitate teaching, learning and collaboration. External applications, including Learning Tools Interoperability (LTI) applications, can be integrated within Canvas courses to support and enhance teaching and learning activities both online and in the classroom.
ITS-Canvas Accessibility
ITS-Canvas Catalog
ITS-Canvas Google Assignments (LTI 1.3)
ITS-Canvas Learning Tools Interoperability
This form allows Canvas course owners and sub-account admins to request the integration of LTI-enabled external tools and applications into the U-M Canvas Learning Management System. Integration of externally-provided applications gives instructors the ability to infinitely extend the functionality of the Canvas LMS beyond its core tool capabilities. For additional information on requesting external tool integrations for your Canvas course or sub-account please see
ITS-Cavium - ThunderX Cluster
ITS-Cellular on Campus
ITS-Centrex Telephone
ITS-Collaboration Services Shared Accounts
ITS-ConFlux (Computational Physics Cluster)
ITS-Container Service
ITS-Core Network (Backbone & Common Equipment) Ann Arbor
ITS-Core Network (Backbone & Common Equipment) Dearborn
ITS-Cosign at U-M
ITS-Customer Relations
Use this form to submit a request for the ITS Customer Relations team.
ITS-Data Center Access Request
ITS-Data Center Engineering
ITS-Data Center Firewalls
ITS-Data Center Management Tools
ITS-Data Center Operations
ITS-Data Circuits
ITS-Data Concierge
ITS-Data Den Research Archive
ITS-Data Request
ITS-Data Science Consulting
ITS-Desktop Backup (Crashplan)
ITS-Desktop Backup (CrashPlan) Request Modifications
ITS-Desktop Support Contract Services
ITS-Device Configuration Tool (DCT)
ITS-Digital Accessibility
Request assistance or collaboration with making information technology (websites, documents, media) accessible to work towards meeting the requirements of the EIT Accessibility Standard Practice Guide on campus.
ITS-Digital Asset Collaborative
Request general help and support for the Digital Asset Collaborative at U-M service
ITS-Digital Asset Collaborative Access Request
Request new or modified access to the digital asset management system for the Digital Asset Collaborative at U-M service.
ITS-Digital Signage
ITS provides a platform for strong visual communication in a wide variety of campus settings through the Digital Signage Service. Digital signs support multiple types of static and dynamic content, have emergency alert integration, and provide mapping and interactive wayfinding capabilities. See the Digital Signage site for more information:
ITS-Digital UX Support
ITS-DirectAccess as a Service
ITS-Distributed Firewalls
ITS-Document Imaging
ITS-Donor & Alumni Relationship Tool (DART)
ITS-Electronic Signature (U-M SignNow)
ITS-Elevated Access Management (CyberArk)
ITS-Elevated Access Management (Passwordstate AD Group Request)
This form is used to provide Active Directory group information to the IAM Elevated Access Management team for security groups as part of a Passwordstate configuration.
ITS-Elevated Access Management (Passwordstate)
This form is used to contact the IAM Elevated Access Management team to begin setting up a configuration in the ITS-offered Enterprise Passwordstate application for a non-ITS unit, department, or team.
ITS-Engineering Contract Services
ITS-Enhanced Endpoint Protection
ITS-Enterprise Salesforce Organization
The ITS Enterprise Salesforce Organization is the ITS-supported, centralized org for units to house their CRM-focused business processes. ITS, via the Salesforce Center of Excellence (SFCOE) team, consults with units to scope and build the org as well as provide ongoing support and governance. Participation in the ITS Enterprise Salesforce org brings centralized infrastructure such as data integrations with institutional data sources, managed backup, and disaster recovery.
ITS-Enterprise Storage (SAN)
ITS-eResearch eRAM (Animal Management)
ITS-eResearch M-Inform Conflict of Interest (COI)
ITS-eResearch ORSP Tier 3 Report Request
ITS-eResearch Proposal Management (eRPM)
ITS-eResearch Proposal Management (eRPM) Admin Personnel Change Request
ITS-eResearch Regulatory Management
ITS-External Domain Name Registration (DNS)
Internal to ITS. Provides facilities support for ITS physical locations.
ITS-Fiber Infrastructure
ITS-Financial Application Service
ITS-Financials Reporting
ITS-Firewall Change Requests
ITS-Fixed Wireless Link
ITS-FOIS General Service
ITS-Friend Account
ITS-FSPP General Service
ITS-General Ledger
ITS-GitLab at U-M
ITS-Globus File Transfer and Data Sharing
ITS-Google at U-M
ITS-Google Cloud Platform at U-M
ITS-Google Cloud Platform at U-M Account Requests
ITS-Google Mail Transfer
ITS-Great Lakes (HPC Cluster)
This Service is available to all researchers on campus for simulation, modeling, machine learning, data science, genomics, and more. The platform provides a balanced combination of computing power, I/O performance, storage capability, and accelerators.
ITS-Grouper at U-M
Currently Grouper is able to meet requests for access management with the following requirements:

Group membership can be created using available institutional data in Grouper.
Your service is able to read group membership to control access from either UMROOT Active Directory or eDirectory (MCommunity) targets.
Identities external to U-M without a uniqname do not need access to your service. People entitled to access your service must all have a uniqname.
Grouper is the authoritative source for group membership.
This service is for both Exception and Standard DNS requests.
ITS-Housing Network Device Registration
ITS-HR Administration: Award
Use this link to access the form to submit a Focus on Excellence Award or ITS Difference Award.
ITS-HR Administration: Tuition Support
Use this link to access the form for tuition support.
ITS-Human Resources Management System
ITS-Human Subject Incentive Payment (HSIP)
ITS-IA Security Unit Liaison
ITS-Identity Governance Tool for U-M
ITS-Immigration Management (SEVIS)
ITS-In-Building Networks
ITS-InCommon Certificate Service
ITS-InCommon Certificate Service ACME
Fill out and submit this form to get your university unit or group set up to obtain and renew InCommon certificates via ACME clients such as certbot and win-acme. Requests for access are usually handled within two business days.
ITS-InCommon Certificate Service ICM Web App
Fill out and submit this form to get your university unit set up to obtain and renew InCommon certificates through the InCommon Certificate Manager (ICM) web application. Access to the ICM web app requires that your unit have 20 or more certificates and that you have at all times two or more IT staff who can manage your certificates. Requests for access are usually handled within two business days.
ITS-Informatica Cloud at U-M
ITS-Infrastructure Data Integration ETL
ITS-Infrastructure Performance Support
The Infrastructure Performance Support Analyst (PSA) team helps ITS customers use and understand technologies by providing change management, communication, technical training, and support. The team also manages small projects or collaborates with service leaders to launch new services or help users adopt the change in existing services.
ITS-Inventory Application Service
ITS-IP Contact Centers
ITS-IP Fax (HylaFax)
ITS-Izzy for iOS Platform as a Service
ITS-Izzy for Mac Platform as a Service
ITS-KINES General Service
ITS-LDAP Access to MCommunity
ITS-Learning Analytics Data as a Service
ITS-Lighthouse (HPC Cluster for Researcher-Owned Hardware)
ITS-LinkedIn Learning
ITS-Linux Server Support
ITS-Live Event Video Consulting
ITS-Live Event Video Streaming
ITS-Locker Large-File Storage
ITS-Mail Relay
ITS-Mail Routing
ITS-Managed Security Services
ITS-MCommunity Directory
ITS-MCommunity Sponsored Account
ITS-M-Compass & Travel Registries
ITS-MFile Retirement
ITS-Michigan App
ITS-Microsoft Azure at U-M
ITS-Microsoft Azure at U-M Account Requests
ITS-Microsoft Exchange Voicemail
ITS-Microsoft Teams
ITS-MiDatabase Account Requests
ITS-MiDesktop Delete Base Image
ITS-MiDesktop Delete Pool
ITS-MiDesktop Modify Base Image
ITS-MiDesktop Modify Pool
ITS-MiDesktop New Order
ITS-MiVideo Captioning, Transcription & Audio Descriptions
ITS-MiVideo Lecture Capture
ITS-MiVideo Support
ITS-MiWorkspace Asset Disposal
ITS-MiWorkspace Asset Tag and Asset Record
ITS-MiWorkspace Computer Model Certification
ITS-MiWorkspace Computer Take Down/Set Up
ITS-MiWorkspace Encryption Exception
ITS-MiWorkspace Event Support
ITS-MiWorkspace Executive Support
ITS-MiWorkspace IT Hardware Purchase
ITS-MiWorkspace Loaner
ITS-MiWorkspace Offboarding
ITS-MiWorkspace Onboarding
ITS-MiWorkspace Printing
ITS-MiWorkspace Refresh
ITS-Miworkspace Software Packaging
ITS-MiWorkspace Update Asset Location
ITS-MiWorkspace Workstation Home Deployment (Mac)
ITS-MiWorkspace Workstation Home Deployment (Windows)
ITS-M-Marketsite Support
ITS-Mobile App Support
ITS-Modify or Delete an Active Otto Refresh Ticket
Submit a ticket to the Depot Refresh Admins to modify or destroy an active Otto refresh ticket.
ITS-MPrint Hardware Deployment
ITS-MPrint Hardware Recommendations
ITS-MPrint Mobile Application
ITS-MPrint Platform as a Service
ITS-My Learning Analytics (MyLA)
ITS-MySQL Database
ITS-NameCoach Salutation
ITS-Network Border Infrastructure (NBIS)
ITS-Network Design Build
ITS-Network Information Database (NetInfo)
ITS-Network Vulnerability Scanning
ITS-Next Generation Firewalls
ITS-Non-Person / System Accounts
ITS-OFA General Service
ITS-Off Campus Networks
ITS-Office 365 at U-M
ITS-Online Access Request System (OARS)
ITS-Open Storage Research Infrastructure (OSiRIS)
ITS-Oracle Database
ITS-OUD General Service
ITS-Outreach and Special Programs
ITS-Passwords (Kerberos at U-M)
ITS-Payment Card Assurance Onboarding & Offboarding
ITS-Payroll Time & Labor
ITS-PCI - Secure Data Enclave
ITS-PCI-Interstitial Gateway
This form is for onboarding and offboarding merchants and supporting current merchants with ITS PCI Interstitial Gateways.
ITS-PCM General Service
ITS-Penetration Testing
ITS-Performance Support
ITS-perfSONAR Connection Tests
ITS-perfSONAR Infrastructure
ITS-PHAR General Service
ITS-Placement Exams
ITS-Project Management Office
ITS-Project Request
ITS-RACK General Service
ITS-RADAR Windows Application Support
ITS-Radio Frequencies (RF)
ITS-RECON Risk Assessment
ITS-Recruiting and Admissions
ITS-Red Hat Satellite at U-M
ITS-Remote Office Hours
ITS-Remove Duplicates in the Enterprise Salesforce Organization
Use this request form to Remove Duplicates in the Enterprise Salesforce Organization.
ITS-Research Database Hosting
ITS-Salesforce Center of Excellence
ITS-Schedule Displays
Schedule Displays allow departments to conveniently offer room management to a variety of spaces, including spaces without built-in video conferencing. The small, interactive touch panels allow users to see what meetings are coming up in a specific space.
ITS-SEAS General Service
ITS-Security Essential Service
ITS-Sensitive Data Scanning
ITS-Server Hardware Management
ITS-Service Center
ITS-Service Center Feedback
ITS-Service Request System (SRS)
ITS-ServiceNow Archive Data
Request ServiceNow content that is not available in the ServiceNow Archive Viewer. Provide as much information as possible to facilitate identifying the correct record(s).
ITS-Shared Devices on U-M WiFi
Faculty and staff can use this form to register a device, report an issue, or ask a question about shared devices on U-M WiFi.
ITS-Shibboleth at U-M
ITS-Simply Voting
ITS-Sites@Home Address Validation
ITS-Sites@Home Returns
ITS-Sites@Home Support
ITS-SL General Service
ITS-Slack Multi Workspace Channels
Use this form to request that an existing channel in one workspace be made available to a second U-M Slack workspace. This form must be completed by an administrator of the workspace in which the channel currently resides. Please note that the channel's privacy setting (public vs. private) will be the same in all workspaces in which the channel resides.
ITS-Social Login at U-M
ITS-SOE General Service
ITS-Software Services
ITS-Software Store (Eracent)
ITS-Space Management
ITS-SQL Server
ITS-SSW General Service
ITS-Standard Ethernet
ITS-Student Administration System (SA)
ITS-Student Explorer
ITS-Student Explorer Access and Cohort Request
ITS-Student Financials & Financial Aid Modules
ITS-Student Records Module
ITS-Study Spaces at U-M
ITS-Targeted Email
Do you have a message you would like to communicate to large groups of university faculty, staff, or students? The Targeted Email Service offers three options:

- Request a Targeted Email
U-M faculty, staff, and students may request a mass email to populations of U-Memployees and Ann Arbor students
- Request a Mailing List
Request a data file of U-M employees and Ann Arbor students, for use with your own email application or service
- Licensed Departmental Use
U-M departments may arrange direct access to the email campaign software, to meet frequent messaging needs
ITS-TCAUP General Service
ITS-Teaching and Learning Data Concierge
Request general service for TeamDynamix. TeamDynamix is an SaaS Cloud solution offering service and project management.
ITS-TeamDynamix - Add/Update Security Roles in TeamDynamix Access Form
Request access security roles to be added, updated, or removed in the ITS-TeamDynamix Access form.
ITS-TeamDynamix - Configure New Applications, Security Roles and Update Access Form
Request new application configurations, security roles, update the ITS-TeamDynamix Access and ITS-TeamDynamix Group forms and workflows.
ITS-TeamDynamix Access
Use this form to add, update or remove access from TeamDynamix (TDX) ticketing and asset applications.
ITS-TeamDynamix Access - PPM
Add, update, or remove TeamDynamix access for the Project & Portfolio Management application.
ITS-TeamDynamix Access - Sandbox and Sandbox2
Add or update access for TeamDynamix non-production environments; Sandbox and Sandbox2.
ITS-TeamDynamix Desktop Template
Desktop Template work, removal of desktops, pushing new desktops to users, and creating in desktops with reports
ITS-TeamDynamix Enhancement Request
Request enhancement changes to TeamDynamix to address a specific problem. The request will need to be evaluated and potentially submitted to the vendor.
ITS-TeamDynamix Groups
Request a new group or remove an existing group​​​​​​​. A new group will be created in both TeamDynamix and MCommunity.  The two groups will be synced.  Removal of an existing group only applies to TeamDynamix and group owner(s) are responsible for removing the group from MCommunity.
ITS-TeamDynamix Inbound Email Tickets
Request a new TeamDynamix Google mailbox for a TeamDynamix email monitor. The TeamDynamix email monitor is used to create tickets via inbound email.
ITS-TeamDynamix iPaaS Inquiry
Inquire about TeamDynamix cloud-based platform, iPaaS (Integration Platform as a Service).
ITS-TeamDynamix Maintenance Window
Request a maintenance window for changes pertaining to a specific service. Specify the window you would like to change, and select the update type; merge, move, new, or remove.
ITS-TeamDynamix Project Portfolio Management
ITS-TeamDynamix Remove Sensitive Data
Submit a request to the ITS Service Support team to remove sensitive data such as Social Security Numbers from TeamDynamix tickets.
ITS-TeamDynamix Request for Group Bulk Load
Request the creation of multiple TeamDynamix groups. The groups are synced in both systems. The request form provides a link to a knowledge article containing instructions for downloading the template for group information. After you populate the template with groups, attach the list of groups to the request.
ITS-TeamDynamix SandBox User Creation
ITS-TeamDynamix Support
Request support for TeamDynamix. Requests submitted via this form are assigned to the team that includes the ITS U-M global administrators for TeamDynamix.
ITS-TeamDynamix Templates
Request either a response template or a task template to be built in TeamDynamix. A response template is canned text for messages that you can use to efficiently respond within a TeamDynamix ticket. A task template is a list of tasks that you can apply to a specific record type, such as a request or change ticket. The list of tasks is essentially a checklist of activities that can be assigned as needed to support a ticket such as fulfilling a request.
ITS-TeamDynamix Ticket Data
Request access to add or remove access from TeamDynamix ticket data views for reporting external to TeamDynamix. You must have access to TeamDynamix already in order to request access to the ticket data to use with other reporting applications. The request has an approval workflow and provides access to the same ticket data the user can access in TeamDynamix.
ITS-TeamDynamix Update Alternate Email
Provide the “Alternate Email” that you would like to update in the requester’s user profile.
ITS-Tech Consulting
Walk-up support service for any technology related needs.
ITS-Tech Consulting Kiosk
ITS-Tech Consulting Loaner Attestation
All customers who check-in a laptop for repair by Tech Repair’s service are eligible for a loaner device during the repair process. This form is to capture the customer’s agreement to the terms of the loan.
ITS-Tech Repair
ITS-Tech Shop
ITS-Third Party Vendor Security and Compliance
ITS-Traditional Fax
ITS-Traditional Telephone
ITS-Travel and Expense Support
ITS-Turbo Research Storage
ITS-Two-Factor Authentication (Duo)
ITS-UHR General Service
ITS-ULIB General Service
ITS-U-M Data Warehouse
ITS-UM Emergency Alerts
ITS-U-M GitHub
ITS-U-M Software Directory
ITS-U-M Zoom Phone
ITS-U-M Zoom Rooms
ITS-UMMA General Service
ITS-UMNet Equipment Database
ITS-UMSI General Service
ITS-UMTRI General Service
ITS-Unity Voicemail
ITS-User Advocate
Designate a customer as a VIP or to remove a customer's VIP status. By default, all Faculty, and members of the "3D list" are VIP by default. The MiWorkspace Service needs to identify additional customers as VIPs.

NOTE: This is not Executive support. Select the ITS-MiWorkspace Executive Support form for VIP support changes.
ITS-Virtual Private Network (VPN)
ITS-Virtual Sites
ITS-Voice Over IP (VoIP) Telephone
ITS-Voice Services
ITS-Web Application Security Scanning
ITS-Web Hosting
ITS-Web Hosting Upgrade
ITS-WiFi (Custom Solutions)
ITS-WiFi (MWireless/MGuest/eduroam/MSetup)
ITS-Windows Platform as a Service
ITS-Windows Server Support
ITS-Wolverine Access Gateway
ITS-Xfinity on Campus
ITS-Yottabyte Research Cloud Secure Enclave
Popular Services
ITS-TeamDynamix Access
ITS-Service Center
ITS-TeamDynamix Support
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My Recently Visited Services
ITS-Red Hat Satellite at U-M
ITS-NameCoach Salutation
ITS-Digital Accessibility
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