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Frequently Asked Questions
Find answers to your library questions in our FAQs.
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Please visit the UOW Library support during COVID-19 page for up-to-date information regarding UOW Library services and facilities.
Contact Us
Chat to us now
Live Chat is available:
Monday to Friday 9 am - 9.30 pm
Saturday to Sunday 10.30 am - 9.30 pm
Or you can:

UOW staff and Dean's Scholar, Honours and postgraduate students can also book a one-on-one consultation with a professional librarian.
In person
The Wollongong Campus Library remains open during standard opening hours, with limited occupancy of people in the Library at any one time.
For more, including information for regional and metropolitan campuses, please visit our COVID-19 support page.
By phone

Call us on 4221 3548
Find contact information for other regional and metropolitan campus libraries.
Where can I get information about referencing and citing?
I am installing EndNote and it asked for a product key. What do I do?
Can I store my EndNote database in cloud-based storage like Dropbox so I can access it from multiple devices?
How do I download the UOW Harvard referencing style for EndNote?
How can I find a journal article when I have the citation details?
Why is there no toolbar in EndNote? (Mac and Windows)
Where do I find past exam papers?
How much of a book can I legally copy?
Are newspaper articles academic references?
How do I convert a PDF from one language to another language?
Why can’t I read an ebook in Ebook Central?
Why did my ebook disconnect?
How do I bookmark an ebook in ProQuest Ebook Central?
Why won’t a page load in Ebook Central?
Why can't I download or print a chapter from this ebook?
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