Welcome
to our Help Centre
Welcome, and thank you
for visiting the Encyclopaedia Britannica Knowledge Store. Our knowledge
collection continues to grow through the expertise of our editors, advisers,
and partners. In addition to our own Encyclopaedia Britannica print and
disc products, we're pleased to offer you a wide assortment of the best-selling
books from our sister company, Merriam-Webster.
In our Store, as on the rest of our
site, we're proud to build upon Britannica's centuries-long commitment
to the thrill of discovery and a lifelong love of learning, and we hope
you'll visit often. We'll continue to add products of the highest quality
and, as always, we welcome your suggestions. You may e-mail
your suggestions to us at shop@ebindia.com.
General
Information
Frequently
Asked Questions
Ordering
Information
Shipping
Contact
Us
SECURE SHOPPING
GUARANTEE
We guarantee that every credit card
transaction you make at the Britannica Store will be 100% safe. This means
you pay nothing if unauthorized charges are made to your card as a result
of shopping at the Britannica Store using our secure server.
Why is shopping at Britannica safe?
Our Store uses SSL (Secure Sockets Layer) technology, which is the industry
standard, and among the best software available today for secure commerce
transactions. It encrypts all of your personal information including credit
card number, name, and address, to prevent it from being read as it travels
over the Internet. When you place orders or access account information,
we automatically send you to our secure server, providing your browser
accepts SSL encryption. The most commonly used browsers (versions 3.x
or greater) developed by Microsoft and Netscape are able to process SSL
encryption.
Still don't want to use your credit card on the
Internet?
In case you want pay via a cheque or a demand draft, you can always place
your order directly with a Customer Service Representative. The details
for making payments via a cheque or demand draft are as follows:
1) Please send cheque/ demand draft in favour of Encyclopaedia Britannica
India Pvt. Ltd. at:
Encyclopaedia Britannica Knowledge Store,
Britannica Centre,
55-56, Udyog Vihar, Phase IV,
Gurgaon 122 016, Haryana, India.
2) Please e-mail us at shop@ebindia.com
with the following details:
a) Cheque/Demand Draft number
b) Date of issue
c) Your order details (Product and Quantity)
PRIVACY POLICY
We are committed to protecting your
privacy. We use the information we collect about you to process orders
and to provide a better shopping experience. Please read on for more details
about our privacy policy.
What information do we collect? How do we use
it?
- When you order, we need to know
your name, e-mail address, mailing address, phone number, credit card
number, and expiration date. This allows us to process and fulfill your
order and to notify you of your order status.
- When you enter a contest or other
promotion, we may ask for your name, address, and e-mail address so
we can administer the contest and notify winners.
- We monitor customer traffic patterns
and site usage to help make the design and layout of the Store more
efficient.
- We may also use the information
we collect to occasionally notify you about important functionality
improvements and enhancements to the Store in addition to special offers
that we think you'll find valuable.
How does
the Encyclopaedia Britannica Knowledge Store protect customer information?
When you place orders or access your
account information, we automatically send you to a secure server providing
your browser accepts SSL (Secure Sockets Layer) encryption. The most commonly
used browsers (versions 3.x or greater) developed by Microsoft and Netscape
are able to process SSL encryption. The secure server software encrypts
all information you input before it is sent to us.
Will Britannicaindia.com
disclose the information it collects to outside parties?
The Britannica Knowledge Store does
not sell, trade, or rent your personal information to others. We may provide
aggregate statistics about our customers, sales, traffic patterns, and
related site information to reputable third-party vendors, but these statistics
will include no personally identifying information. The only exceptions
are in cases where we are using a partner to fulfill orders. In the event
that sharing personal information is necessary, we only disclose that
which is required to deliver your order. No credit card information is
ever disclosed.
In addition, we use Personal Information to direct e-mail to Britannicaindia.com
Users who provide their e-mail address in connection with specific promotions
(for example, receiving notice of winning one of our contests), or to
direct e-mail regarding updates and service enhancements to Users who
opt in either during the Store registration process or afterwards.
In Summary
We are committed to protecting your privacy. We use the information we
collect on the site to make shopping at the Britannica Knowledge Store
more convenient and to enhance your overall shopping experience.
Your Consent
By using our Web site, you consent to the collection and use of this information
by the Britannica Knowledge Store as described above. If our privacy policy
changes, we will post those changes on this page so that you are always
aware of what information we collect and how we use it.
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REGISTRATION
The Registration feature
on the Britannica Knowledge Store provides you with simplified ordering
and speedy check out. As a Registered Member, you will always have the
opportunity to view and change your personal account information online.
Please fill out our brief sign-up form to create a user name and password,
so that your mailing and billing information will already be included
in our Order Checkout form the next time you shop with us.
Register
now!
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Frequently
asked Questions about Shopping
Q. What forms of payment
do you accept?
A. We accept the following credit cards: Visa and MasterCard.
Q. Is it safe to use my credit card online in the Knowledge Store?
A. Yes, shopping at the Knowledge Store is safe. Every credit card purchase
you make at the Store is backed by our Secure Shopping Guarantee.
We guarantee that every transaction you make at the Store will be 100%
safe. This means you pay nothing if unauthorized charges are made to your
card as a result of shopping at the Knowledge Store.
If you feel more comfortable, you can always place your order request
with our Customer Services at shop@ebindia.com.
Q. How much do you charge
for shipping? Do you ship overseas?
A. We provide Free Shipping services only within India.
We do ship overseas. When you fill out our online order form, our system
automatically calculates and displays the shipping charges for your review.
We ship to most countries around the world.
Q. Still don't want to use your credit card on the Internet?
A. You can always place your order request with our Customer Services
at shop@ebindia.com.
Q. How to order?
A. Please refer to our Ordering Information
for details.
ORDERING
INFORMATION
How
to Order
Browse through our list
of product offerings and add items to your cart while shopping by clicking
the "Add To Cart" button. (Please note: To add items to your
Shopping Cart your browser must accept "cookies." To learn more
about "cookies," please read our Privacy Policy.) Upon adding
a product to your cart, you may check out using our simple check out process,
or you may continue shopping to add other items to your cart. During the
check out process, you will need to enter billing, shipping, and payment
information to complete your order.
In case you want pay via a cheque or a demand draft, you can always place
your order directly with a Customer Service Representative. The details
for making payments via a cheque or demand draft are as follows:
1) Please send cheque/ demand draft in favour of Encyclopaedia Britannica
India Pvt. Ltd. at:
Encyclopaedia Britannica (India) P. Ltd.,
13/14, Sarvapriya Vihar
New Delhi - 110016, India
Tel: +91 - 11 - 51828194-97
2) Please e-mail us at shop@ebindia.com
with the following details:
a) Cheque/Demand Draft number
b) Date of issue
c) Your order details (Product and Quantity)
Pricing
& Availability
The price for every item
on the Britannica Store is listed on the item's detail page. The Britannica
Store cannot confirm the final price of an item until your order has completed
the fulfillment process. Please note, your credit card will only be charged
when items have been shipped. Despite our best efforts, items on the Britannica
Store may be incorrectly priced. We are not responsible for typographical
errors.
However, as part of our shipping procedure, if we find that an item's
correct price is lower than our stated price, you will be charged the
lesser of the two prices. If we find an item's correct price is greater
than our stated price, we will, at our discretion, either contact you
for instructions before shipping, or cancel your order and notify you
of the cancellation.
Please note that item availability is subject to change based on the inventory
status of an item in our distribution centre or in the warehouses of the
distributors we use. All specials and promotions are limited to inventory
on hand. We reserve the right to limit quantities on promotional items.
In the event any of the items in your order are unavailable after the
order is placed, we will notify you via e-mail.
We are not liable under any legal theory for consequential or incidental
damages arising from shipping delays, system downtime, loss of data, or
for any loss, damage, or expense arising from product malfunction or defect.
We expressly disclaim all warranties, express or implied, including any
implied warranty of merchantability or fitness for a particular purpose.
This disclaimer in no way affects the terms of the manufacturer's warranty,
if any. Other restrictions may apply.
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SHIPPING
RATES AND POLICIES
Within
India
We provide Free Shipping
services only within India. We usually ship in 3-4 days within India.
International
Shipping Information
Shipping rates for countries
outside the U.S. are determined by package weight and country location.
Our system automatically calculates and displays the shipping charges
for your review.
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CONTACT
US
If you have any queries
or feedback, please e-mail us at shop@ebindia.com.
We will back to you as soon as possible.
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