17 Jan 2002 - 01 May 2008
Welcome to our Help Centre
Welcome, and thank you for visiting the Encyclopaedia Britannica Knowledge Store. Our knowledge collection continues to grow through the expertise of our editors, advisers, and partners. In addition to our own Encyclopaedia Britannica print and disc products, we're pleased to offer you a wide assortment of the best-selling books from our sister company, Merriam-Webster.
In our Store, as on the rest of our site, we're proud to build upon Britannica's centuries-long commitment to the thrill of discovery and a lifelong love of learning, and we hope you'll visit often. We'll continue to add products of the highest quality and, as always, we welcome your suggestions. You may e-mail your suggestions to us at email@example.com.
SECURE SHOPPING GUARANTEE
We guarantee that every credit card transaction you make at the Britannica Store will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at the Britannica Store using our secure server.Why is shopping at Britannica safe?Our Store uses SSL (Secure Sockets Layer) technology, which is the industry standard, and among the best software available today for secure commerce transactions. It encrypts all of your personal information including credit card number, name, and address, to prevent it from being read as it travels over the Internet. When you place orders or access account information, we automatically send you to our secure server, providing your browser accepts SSL encryption. The most commonly used browsers (versions 3.x or greater) developed by Microsoft and Netscape are able to process SSL encryption.Still don't want to use your credit card on the Internet?In case you want pay via a cheque or a demand draft, you can always place your order directly with a Customer Service Representative. The details for making payments via a cheque or demand draft are as follows:1) Please send cheque/ demand draft in favour of Encyclopaedia Britannica India Pvt. Ltd. at:Encyclopaedia Britannica Knowledge Store,Britannica Centre,55-56, Udyog Vihar, Phase IV,Gurgaon 122 016, Haryana, India.2) Please e-mail us at firstname.lastname@example.org with the following details:a) Cheque/Demand Draft numberb) Date of issuec) Your order details (Product and Quantity)
What information do we collect? How do we use it?
- When you order, we need to know your name, e-mail address, mailing address, phone number, credit card number, and expiration date. This allows us to process and fulfill your order and to notify you of your order status.
- When you enter a contest or other promotion, we may ask for your name, address, and e-mail address so we can administer the contest and notify winners.
- We monitor customer traffic patterns and site usage to help make the design and layout of the Store more efficient.
- We may also use the information we collect to occasionally notify you about important functionality improvements and enhancements to the Store in addition to special offers that we think you'll find valuable.
How does the Encyclopaedia Britannica Knowledge Store protect customer information?
When you place orders or access your account information, we automatically send you to a secure server providing your browser accepts SSL (Secure Sockets Layer) encryption. The most commonly used browsers (versions 3.x or greater) developed by Microsoft and Netscape are able to process SSL encryption. The secure server software encrypts all information you input before it is sent to us.
Will Britannicaindia.com disclose the information it collects to outside parties?
The Britannica Knowledge Store does not sell, trade, or rent your personal information to others. We may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will include no personally identifying information. The only exceptions are in cases where we are using a partner to fulfill orders. In the event that sharing personal information is necessary, we only disclose that which is required to deliver your order. No credit card information is ever disclosed.
In addition, we use Personal Information to direct e-mail to Britannicaindia.com Users who provide their e-mail address in connection with specific promotions (for example, receiving notice of winning one of our contests), or to direct e-mail regarding updates and service enhancements to Users who opt in either during the Store registration process or afterwards.
We are committed to protecting your privacy. We use the information we collect on the site to make shopping at the Britannica Knowledge Store more convenient and to enhance your overall shopping experience.
The Registration feature on the Britannica Knowledge Store provides you with simplified ordering and speedy check out. As a Registered Member, you will always have the opportunity to view and change your personal account information online.Please fill out our brief sign-up form to create a user name and password, so that your mailing and billing information will already be included in our Order Checkout form the next time you shop with us. Register now!
Frequently asked Questions about Shopping
Q. What forms of payment do you accept?A. We accept the following credit cards: Visa and MasterCard.Q. Is it safe to use my credit card online in the Knowledge Store?A. Yes, shopping at the Knowledge Store is safe. Every credit card purchase you make at the Store is backed by our Secure Shopping Guarantee. We guarantee that every transaction you make at the Store will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at the Knowledge Store. If you feel more comfortable, you can always place your order request with our Customer Services at email@example.com. Q. How much do you charge for shipping? Do you ship overseas?A. We provide Free Shipping services only within India.We do ship overseas. When you fill out our online order form, our system automatically calculates and displays the shipping charges for your review. We ship to most countries around the world. Q. Still don't want to use your credit card on the Internet?A. You can always place your order request with our Customer Services at firstname.lastname@example.org. Q. How to order?A. Please refer to our Ordering Information for details.
How to Order
Pricing & Availability
The price for every item on the Britannica Store is listed on the item's detail page. The Britannica Store cannot confirm the final price of an item until your order has completed the fulfillment process. Please note, your credit card will only be charged when items have been shipped. Despite our best efforts, items on the Britannica Store may be incorrectly priced. We are not responsible for typographical errors.
However, as part of our shipping procedure, if we find that an item's correct price is lower than our stated price, you will be charged the lesser of the two prices. If we find an item's correct price is greater than our stated price, we will, at our discretion, either contact you for instructions before shipping, or cancel your order and notify you of the cancellation.
Please note that item availability is subject to change based on the inventory status of an item in our distribution centre or in the warehouses of the distributors we use. All specials and promotions are limited to inventory on hand. We reserve the right to limit quantities on promotional items. In the event any of the items in your order are unavailable after the order is placed, we will notify you via e-mail.
We are not liable under any legal theory for consequential or incidental damages arising from shipping delays, system downtime, loss of data, or for any loss, damage, or expense arising from product malfunction or defect. We expressly disclaim all warranties, express or implied, including any implied warranty of merchantability or fitness for a particular purpose. This disclaimer in no way affects the terms of the manufacturer's warranty, if any. Other restrictions may apply.
SHIPPING RATES AND POLICIES
We provide Free Shipping services only within India. We usually ship in 3-4 days within India.
International Shipping Information
Shipping rates for countries outside the U.S. are determined by package weight and country location. Our system automatically calculates and displays the shipping charges for your review.
If you have any queries or feedback, please e-mail us at email@example.com. We will back to you as soon as possible.