Help Desk

JUNJULAUG
02
200620072008
55 captures
17 Jan 2002 - 01 May 2008
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Welcome to our Help Centre
Welcome, and thank you for visiting the Encyclopaedia Britannica Knowledge Store. Our knowledge collection continues to grow through the expertise of our editors, advisers, and partners.
In our Store, as on the rest of our site, we're proud to build upon Britannica's centuries-long commitment to the thrill of discovery and a lifelong love of learning, and we hope you'll visit often. We'll continue to add products of the highest quality and, as always, we welcome your suggestions. You may e-mail your suggestions to us at shop@ebindia.com​.
General Information
Frequently Asked Questions

Ordering Information
Shipping
Contact Us

SECURE SHOPPING GUARANTEE

We guarantee that every credit card transaction you make at the Britannica Store will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at the Britannica Store using our secure server.

Why is shopping at Britannica safe?

Our Store uses SSL (Secure Sockets Layer) technology, which is the industry standard, and among the best software available today for secure commerce transactions. It encrypts all of your personal information including credit card number, name to prevent it from being read as it travels over the Internet. When you place orders or access account information, we automatically send you to our secure server, providing your browser accepts SSL encryption. The most commonly used browsers (versions 3.x or greater) developed by Microsoft and Netscape are able to process SSL encryption.

Still don't want to use your credit card on the Internet?

In case you want pay via a cheque or a demand draft, you can always place your order directly with a Customer Service Representative. The details for making payments via a cheque or demand draft are as follows:

1) Please send cheque/ demand draft in favour of Encyclopaedia Britannica India Pvt. Ltd. at:
Encyclopaedia Britannica (India) P. Ltd.,
140, Zamrudpur Shopping Complex,
N-Block Road, Greater Kailash - I,
New Delhi -110048

Board Nos. +91-11-4653-6450, 51, 52, 53
Fax - +91-11-2924-5116

2) Please e-mail us at shop@ebindia.com with the following details:
a) Cheque/Demand Draft number
b) Bank and Branch details
c) Date of issue
d) Your order details (Product and Quantity)
 
PRIVACY POLICY
 
We are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a better shopping experience. Please read on for more details about our privacy policy.

What information do we collect? How do we use it?
 
Will Encyclopaedia Britannica disclose the information it collects to outside parties?

The Britannica Knowledge Store does not sell, trade, or rent your personal information to others. We may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will include no personally identifying information. The only exceptions are in cases where we are using a partner to fulfill orders. In the event that sharing personal information is necessary, we only disclose that which is required to deliver your order. No credit card information is ever disclosed.

In addition, we use Personal Information to direct e-mail to Users who provide their e-mail address in connection with specific promotions (for example, receiving notice of winning one of our contests), or to direct e-mail regarding updates and service enhancements to Users who opt in either during the Store registration process or afterwards.

In Summary

We are committed to protecting your privacy. We use the information we collect on the site to make shopping at the Britannica Knowledge Store more convenient and to enhance your overall shopping experience.

Your Consent

By using our Web site, you consent to the collection and use of this information by the Britannica Knowledge Store as described above. If our privacy policy changes, we will post those changes on this page so that you are always aware of what information we collect and how we use it.
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REGISTRATION
 
The Registration feature on the Britannica Knowledge Store provides you with simplified ordering and speedy check out. As a Registered Member, you will always have the opportunity to view and change your personal account information online.
Please fill out our brief sign-up form to create a user name and password, so that your mailing and billing information will already be included in our Order Checkout form the next time you shop with us.

Register now!
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Frequently asked Questions about Shopping
 
Q. What forms of payment do you accept?

A. We accept the following credit cards: Visa and MasterCard.

Q. Is it safe to use my credit card online in the Knowledge Store?

A. Yes, shopping at the Knowledge Store is safe. Every credit card purchase you make at the Store is backed by our Secure Shopping Guarantee.

We guarantee that every transaction you make at the Store will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at the Knowledge Store.

If you feel more comfortable, you can always place your order request with our Customer Services at shop@ebindia.com.
 
Q. How much do you charge for shipping? Do you ship overseas?

A. We provide Fee Shipping services within India.

We do ship overseas. When you fill out our online order form, our system automatically calculates and displays the shipping charges for your review. We ship to most countries around the world.

Q. Still don't want to use your credit card on the Internet?

A. You can always place your order request with our Customer Service Representative at shop@ebindia.com​.

ORDERING INFORMATION
 
How to Order
 
Browse through our list of product offerings and add items to your cart while shopping by clicking the "Add To Cart" button. Upon adding a product to your cart, you may check out using our simple check out process, or you may continue shopping to add other items to your cart. During the check out process, you will need to enter billing, shipping, and payment information to complete your order.

In case you want to pay via a cheque or a demand draft, you can always place your order directly with a Customer Service Representative. The details for making payments via a cheque or demand draft are as follows:

1) Please send cheque/ demand draft in favour of Encyclopaedia Britannica India Pvt. Ltd. at:
Encyclopaedia Britannica (India) P. Ltd.,
140, Zamrudpur Shopping Complex,
N-Block Road, Greater Kailash - I,
New Delhi -110048

Board Nos. +91-11-4653-6450, 51, 52, 53
Fax - +91-11-2924-5116

2) Please e-mail us at shop@ebindia.com with the following details:

a) Cheque/Demand Draft number
b) Bank and Branch details
c) Date of issue
d) Your order details (Product and Quantity)
 
Pricing & Availability
 
As on the date of display, the price for every item on the Britannica Store is correct and listed on the item’s detail page. This is subject to change without notice.
 
In case of non-availability of product, we shall take such steps as required to arrange for stocks in our warehouse and supply to you in time. Subsequently, in the event of inability to meet supplies within a fortnight, we shall arrange to refund the whole amount by cheque (payable at par) to your address registered with us, at our cost.
 
We are not liable under any legal theory for consequential or incidental damages arising from shipping delays, system downtime, loss of data, or for any loss, damage, or expense arising from product malfunction or defect. We expressly disclaim all warranties, express or implied, including any implied warranty of merchantability or fitness for a particular purpose. This disclaimer in no way affects the terms of the manufacturer’s warranty, if any. Other restrictions may apply.

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SHIPPING RATES AND POLICIES
 
Within India
 
We provide Free Shipping and usually dispatch products in 5 working days within India.
 
International Shipping Information
 
Shipping rates for countries outside the U.S. are determined by package weight and country location. Our system automatically calculates and displays the shipping charges for your review.
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CONTACT US

If you have any queries or feedback, please e-mail us at shop@ebindia.com​. We will get back to you as soon as possible.
 
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© 2006, Encyclopædia Britannica India Pvt. Ltd.