Please use the navigation menu on your left to select your product and locate information for technical assistance.
Once you select your product, you will be able to view:

• Product Details
• System Requirements
• Product Downloads
• Online Manuals
• Troubleshooting Tips

You can also use this site to register your product or to contact Britannica Technical Support.

**Important Patch for 2007 and 2008 Software Owners:

QuickTime 7.2 (and higher) Patch: Download this patch if you are having trouble opening video and audio files and have QuickTime 7.2 or higher.

• QuickTime 7.2 (and higher) Patch: Download this patch if you are having trouble opening video and audio files and have QuickTime 7.2 or higher.
  
• 2007 Software Printing Issues
  
• Hewlett Packard Printer/2006 Desktop Reference Serial Number Issue
  
• UK 2007 CD/DVD Missing Serial Numbers
• Ready Reference does not start when icon is clicked
• Ready Reference error: "Application could not be initialized"
• 2004 URS Quicktime component problems
• 2004 URS DVD Quicktime component problems
• 2004 URS DVD font display problems with the Dictionary/Thesaurus

• How do I upgrade my product?
• How do I use the Technical Support Site?
• I am having problems looking at this site.
• How do I know what product I have?
• How do I register my product?
• How do I contact tech support?
• Problems with online service.
• Will my software work with my new computer?
• I lost my user guide.
• What are the benefits of registering my product?
• Can I still get support for my older software title?