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17 May 2008
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PRIVACY POLICY
REALNETWORKS, INC., AND AFFILIATED ENTITIES
This document was last updated February 8, 2008.
RealNetworks, Inc., and its majority-owned affiliates and subsidiaries, including Rhapsody America (collectively, "RealNetworks" or "RN") are committed to protecting the privacy of your personal information. This Privacy Policy explains how RealNetworks collects and utilizes your personal information when you use our products and services, including consumer software, such as the RealPlayer, RealArcade, the RealTime Toolbar, and Rhapsody, subscriptions products such as SuperPass and Rhapsody Unlimited, and commercial online services such as the Real Music Store. Details regarding specific topics may be found via the topic index below. For a printable pdf file version of this policy click here.
WHY DO WE COLLECT PERSONAL INFORMATION?
RealNetworks collects personal information to improve the manner by which we operate and offer our products and services, communicate with you about those products and services, and provide effective, timely customer support when needed. We will never rent or sell any of the personally-identifiable information we collect from you to third parties, and will not share your personally identifiable information with third parties without your consent, unless such sharing is necessary for the purposes set forth in this Privacy Policy.
WHAT PERSONAL INFORMATION DO WE COLLECT?
You must open an account or complete an online registration with RealNetworks to download or purchase RealNetworks products and services, including free trials. Information gathered during the registration or account creation process, or during access to particular products and services, may differ based on the nature of the product or service. Information that you provide when registering or creating an account, or accessing or using your account or the RN products or services associated with your account, may include: name and email address; billing information; information concerning software downloaded, products and content purchased, accessed, downloaded and/or burned through RN products or services (including, in the case of music products, tracks streamed, purchased or saved in libraries or playlists); location information (such as zip code or postal code and country); computer configuration (such as operating system, connection speed, and peripherals); the IP Internet (IP) address and URL of the Website that sent you to the RealNetworks registration page; the types of peripherals (including portable media players) used by RealNetworks products on your computer (to ensure that you have access to the latest fixes and patches for full compatibility with these devices); demographic information provided by you (such as language, gender and age, and, if applicable, content preferences and personalization information); and whether you logged into or out of a RealNetworks service, or changed your password or billing information. As of the date of this privacy policy, RealNetworks does not intentionally collect personally identifiable information from children under the age of 13.
We will not sell, rent or otherwise distribute your personally identifiable information to third parties without your consent, except as set forth below.
HOW DO WE KEEP YOUR PERSONAL INFORMATION SECURE?
RealNetworks understands that it is a privilege to have you as a customer and is committed to protecting your personal information. We use the following controls to protect your personal information:






















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